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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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Unfortunately I'll be canceling my account. Nothing that I have ordered lately fits properly. It's all too big In the wrong spots and too small in others. I would return my purchases but I live over an hour away from the nearest mail depot and it wastes more money in fuel than just selling everything in a garage sale. I'm just not impressed with your products.
My order never came, I was passed round and round to different people with no answer. Would not recommend to anyone
Hello Pelumi,
We're sorry that your order never arrived and that getting help felt frustrating and unproductive. We understand how disappointing it is to be left without answers after reaching out multiple times. That's not the experience we want for our members, and we truly appreciate you bringing this to our attention. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I have yet to receive my boots nor a location of them. A shipping label has been made, but the package has not been picked up.
Hello Amy,
We're sorry to hear that you haven't received your boots yet and that there hasn't been any movement on your order. We understand how frustrating it must be to see a shipping label created but no updates on the actual shipment. That's certainly not the experience we want for our members. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
JustFab has great styles and quick shipping. Returns are easy when you need to exchange something. I have never had a bad experience.
Great value easy online shopping, and very good product
I bought a pair of boots online, but little did I know that I'd be charged for a monthly subscription.
The boots are great! I love them, but because I was charged additionally without my knowledge, I will more than likely never purchase online again from JustFab.
Hello Kelly,
We want every single one of our members to be satisfied with JustFab, so we are deeply saddened by the fact that you weren't aware of the VIP membership. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
The pair of boots i got was absolutely stunning with good quality for $10 only. However, i didnt like the idea of the VIP membership and the recurring monthly charge for VIP membership.
I purchased a pair of water proof snow boots which came in, in perfect condition that i caught on sale. A month later, there is a charge to my account for $49.95 that i did not authorize from JUSTFAB.COM
Hello Terrance,
We want every single one of our members to be satisfied with JustFab, so we are deeply saddened by the fact that you weren't aware of the VIP membership. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
Absolutely Horrendous Delivery service! My package was left in an unsecured place, not near my handicapped apartment and could have been easily stolen. Had to go out late at night in the freezing cold & darkness in order to find it. Things are supposed to be delivered directly to my door, why did I pay for shipping if I had to go searching for it? This Delivery service that was used NEVER DELIVERS TO MY DOOR AND DOES NOT HANDLE COMPLAINTS which I've had to do at least 20 times and NOT ONCE did they respond correctly. Reached out to Just Fab and was only offered 20% off future order even after I explained that I just had my 14th surgery and I was in a cast and wouldn't be able to order any shoes in the near future. Love the Boots, definitely am completely unsatisfied with the Deluvery and Customer Service. I'm disabled so I assumed that paying for Delivery meant it would actually get Delivered directly to me.
Hello Sara,
We're truly sorry to hear about your frustrating delivery experience. No member should have to go searching for their package, especially in freezing temperatures and while recovering from surgery. We understand how upsetting and inconvenient this must have been, and we regret that we didn't provide the level of service you deserve. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I used a credit on $39.99 to buy 2 shirts that's are made of horrible material and probably worth $10 each. The fit was smaller than their advertised size of Large. They fit like a small. The shirts tore the first time I wore them. Definitely disappointed. Total order was around $55.00.
Hello Jessica,
Thank you for reaching out to us. We're sorry to hear that you were disappointed with your purchase. We truly want every customer to feel confident and satisfied with their items, and we understand how frustrating it must be to receive shirts that didn't meet your expectations, both in quality and fit. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
The size of the shoes were not accurate. I ordered 11s and they are a little big. I need to swap out for 10 1/2. But the return process is a pain.
Hello Robert,
At JustFab, we strive for our members' satisfaction and prioritize your shopping needs. I'm sad to know that you received the incorrect fit for the shoes that you purchased. We really appreciate you making us aware of the situation. We know that we have let you down, and for that, our Member Services Team will contact you right away to assist you further.
Best,
Chad
Total scam the credits have expiration dates. And still I have to pay almost 20 dollars for delivery for those cheap shoes. Total scam!
Hello Yanet,
We're truly sorry to hear that you're frustrated with your experience, and I appreciate you taking the time to share your concerns. We never want any of our members to feel misled or dissatisfied, and we understand how upsetting it must be to deal with unexpected fees and expiration dates. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I love all of my products purchasing as it fits well with no problem and and knew the products were worthy for the prices. Thanks so much for the experience
I was excited to purchase and receive in a timely manner. The communication was was excellent via email notifications.
Reliable and efficient. Fast delivery and just what I wanted.
Received my order fast and everything was perfect. A perfect match for my dress.
The process was easy. The web store is very easy to browsing. Lots of models to choose from. The VIP discount it really works!
Who doesn't love an affordable pair of cute shoes? This is the idea behind Just Fab. That ideal is corrupted by their crazy point and subscription policy. I had left Just Fab years ago and returned upon a recommendation from a friend. I ordered several pairs and was satisfied. It was when I had to return a pair the fukery began... I could not get a refund only a store credit. I could only use the credit if I re-subscribed. I had to make several phone calls to get them to refund me and not continue the cycle of madness. Turns out cute affordable shoes are the lure and the subscription is the hook. Buyer beware!
Hello Shannon,
We're truly sorry to hear about your frustrating experience with JustFab. We understand how disappointing and inconvenient this must have been for you. Shopping for cute, affordable shoes should be an enjoyable experience, not one filled with unexpected challenges. Our goal is to provide a membership that offers great value and flexibility, but we regret that the return process didn't meet your expectations. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
My bag was delivered right on time and it was super durable. Love it
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Hello Meaghan,
We're truly sorry to hear that you're disappointed with your recent purchases and that the fit of the items hasn't worked out for you. We truly want every member to feel great in the products they choose, and we understand how frustrating it must be when the sizing isn't right and when returning items isn't a convenient option for you. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison