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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I used to buy shoes from JustFab 10 years ago and the quality was amazing. I decided to get a new pair and I am very disappointed with the quality. I can't believe they sent me a pair of heavy, junk shoes. Totally impossible to wear!
Love the shoes very comfortable. They do run small so I sized up. The most comfortable shoes ever and I'm a healthcare worker
Just Fab has got it figured out. From finding what I want fast to a reliable shipping company.
Excellent seller and shipping! Great website and easy to use.
I Didn't receive my entire order. Am still waiting for the final item otherwise I'd like a refund. Also the quality of the items are poor.
Hello Amanda,
We're sorry to hear that your order arrived incomplete and that the quality of the items didn't meet your expectations. We want every member to have a seamless shopping experience and to feel confident in their purchases, so we understand how frustrating this must be. Please know that we truly appreciate your patience, and we're here to make things right for you. We will send you a private message right away to address this promptly.
Best,
Allison
Never received my purchase. Needed the shoes for a funeral but never received them
Hello Daryl,
We're truly sorry to hear that you never received your order, especially given the circumstances. We understand how frustrating this must have been, and we regret that we weren't able to get your package to you when you needed it most and during an already difficult time. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
The only drawback is when you are trying to return because the QR code they send UPS cannot scan it for some reason... Making the return experience hectic
Other than that, shoes are good quality, good selection.
I was surprised to see my credit card charged as a vip member
I want to cancel
My shoe started falling apart after 3 short wears. I tried contacting support and they ended the chat and then never got back to me again.
Hello Ashley,
Thank you for reaching out and for bringing this to our attention. We're truly sorry to hear about your experience, not only with the quality of your shoes but also with the difficulty you faced when trying to get assistance from our Member Services Team. That is certainly not the level of service we strive to provide, and we sincerely apologize for any frustration this has caused. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
...
I placed this order on January 1st and the site says delivered on January 9th. However, I still have not received my order. This is the first time not receiving my order. I emailed the company and have yet to receive a response.
Hello Constance,
I'm sorry to hear that you haven't received your order yet, especially after it was marked as delivered. It's frustrating to deal with this kind of situation, especially when it's your first time experiencing it. Not getting a response from the company can make it even more stressful. Your concerns are completely understandable. If you'd like, Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
Fast delivery, real promotion my stuff wonderful I buy maybe four or five times more In the future
This company offers good customer service, easy ordering, reliable and fast shipping and easy returns and/or exchange process. In my experience, however, the quality of their shoes is just not worth it. I love these boots I ordered but, due to defects and fabric condition I had to exchange twice, then return them regardless. Another pair of shoes I ordered run too small. It's hit or miss shopping but shipping costs is not refundable. Hence it was just a waste of energy, time and money in shipping costs.
Hello Georgette,
Thank you for taking the time to share your thoughts with us. We truly appreciate your kind words about our Member Services Team, easy ordering process, reliable shipping, and hassle-free returns and exchanges. We work hard to provide a seamless experience, and it's great that you've found these aspects to be positive. However, we're truly sorry about your experience with the quality of our shoes. We understand your frustration with having to exchange and return the boots multiple times due to defects and fabric issues. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
These shoes are exceptionally comfortable. Surprisingly so. Very happy with the purchase.
Shoes came how there shown on the web. My daughter loves them!
Too big for my feet. I should have taken the 8.5 size and not the 9.0 size. And I feel my feet is shakin inside the shoes.
Hello Joselito,
We're sorry to hear that the shoes don't fit as expected. We understand how uncomfortable it can be when the sizing doesn't quite work out. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I'm satisfied with all the clothing I ordered for my son. He is having growth spurt so I was hoping the next size up would fit and not be too big.
Package sits at warehouse for many days after you send an email saying it shipped. Label was created and sits there for an unreasonable amount of time. I will be canceling my membership and won't be ordering anything else.
Hello Wanda,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Claudia,
At JustFab, we strive for our members' satisfaction and prioritize your shopping needs. I'm sad to know that you are dissatisfied with the shoes that you purchased. We really appreciate you making us aware of the situation. We know that we have let you down, and for that, our Member Services Team will contact you right away to assist you further.
Best,
Chad