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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Excellent service! My question was easily resolved. No wait time.
Got a lot of compliments. Item purchase was the right size and color.
What I ordered was returned because it did not fit.
Very good service Always helpful and very professional
Great jacket and boots fit perfect Always good customer Service
Great fit well and very comfortable and love the way they look and feel.
Why you guys keep charging my credit card stop charging my card
Hello Deborah,
Thank you for bringing this to our attention. We're truly sorry to hear about the frustration you're experiencing with your credit card being charged, and we understand how upsetting this can be. We take matters like this seriously and want to make sure we address this for you as quickly as possible, so we'll send you a private message right away.
Best,
Allison
I order a certain type of shoe and received something I didn't order
Hello Travis,
We're sorry to hear that you received the wrong pair of shoes. We understand how disappointing it can be to not get what you expected. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Enjoying the items purchased and came in good time.
I ordered a 7.5 for my daughter & a9 for me. My daughter was able to wear my size 9. They run that small. I could not buy a bigger pair than 9 for me because they were out of stock. I do love the look & feel of the boots. Bummed they didn't fit
Hello Carla,
Thank you for reaching out and sharing your experience with us. We're sorry to hear that the sizing of the boots didn't work out as expected, especially after the excitement of receiving a product you love the look and feel of. We regret that you weren't able to get the right fit, particularly for your own pair. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
My package has still not arrived and we are going on 3 weeks.
Hello Sarah,
Thank you for reaching out, and I sincerely apologize for the delay in receiving your package. We understand how frustrating it must be to wait for three weeks without your order arriving, and we're truly sorry that this issue has caused such inconvenience. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I won't use JustFab or recommend it to anyone in Canada for the following reasons:
The exchange rate made the boots the same price as buying local and supporting local.
The quality of the boots were just OK.
A lot of the shoes and boots I tried to buy were denied because they couldn't be shipped to Canada.
Hello Robbin,
I'm sorry to hear about your experience and completely understand your frustration. It's disappointing when expectations aren't met, especially when factors like exchange rates, product quality, and shipping limitations make it harder to feel good about a purchase. Supporting local is so important, and I can see why you'd feel the way you do. Your feedback is invaluable, and I'll be sure to share it with the appropriate teams. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
I love it! Buying more. I'm also happy I got my first pair free.
I love to get my boots from justfab, I have been shopping here for years and it's always an amazing experience. My boots collection always gets my compliments.
We have called three times to have returns credited back to our credit card. There was no explanation given for sitting on new merchandise returned and not giving the credit back.
Hello Richard,
Thank you for reaching out, and we sincerely apologize for the frustration and inconvenience you've experienced. We understand how important it is to receive timely credit for returns, and we're truly sorry that it has taken longer than expected for this to be addressed. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
Ive bought several pairs of boots over the years. Always love them.
No me llegó mi pedido, muy decepcionante este servicio
Hola, Justine:
Te pedimos disculpas por los inconvenientes y la frustración que te haya causado no recibir tu pedido. Entendemos lo importante que es para ti recibir tus artículos a tiempo, y esta experiencia no refleja el alto nivel de servicio que buscamos brindar. Nuestro equipo de servicios para miembros te enviará un correo electrónico en breve.
Atentamente,
Ivy
Loved all that I received and pleased on a fast delivery.
The prices are amazing and the customer service is outstanding
I never received the package and I reached out to customer service and well I bought shoes that I'll never get to wear
Hello Ashley,
We're sorry to hear that your package never arrived and that you've had difficulty getting the support needed. We understand how disappointing it must be, especially after looking forward to your new shoes. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Vickie,
Thank you for reaching out to us. We're truly sorry to hear that the items you ordered didn't fit as expected. We understand how disappointing it can be when something doesn't work out, especially after you've been looking forward to it. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison