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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Absolutely horrible. My order was supposed to be delivered on February 4th. It is now the 16th and nothing. No updates from FedEx, and no help at all from JustFab when I contacted them. Wish I could give zero stars.
Everything is great but the boots I ordered are too big
Hello Jenny,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Haven't ordered from just fab in a very long time but needed some sneakers for work since we are now allowed to wear tennis shoes. I got me three pair, cream, tan, and black, can't wait to wear them all.
Hello Sheila,
Thank you for taking the time to share your review! We hope you'll like your shoes and please feel free to give feedback once you receive them. Have a fabulous day!
Best regards,
Chad
I've owned the same exact pair of the black Remi thigh high boots before a few years ago and they were much better quality. I can't even wear these out because of what little care went into the inside stitching making it bulge out in multiple different spots along the leg. I'm disappointed extremely as I used to be obsessed and love my old ones,. You get what you pay for I suppose.
Hello Katie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our boots. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The delivery service provided by JustFab was awful, the address and location that I gave is public knowledge there is no way you could have missed this entity, very disappointed very very disappointed if I could give a zero I would, they sent my boots back because they could not find this location, smh...
Hello Tessie,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our delivery service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I had to pay for express shipping because I needed to get the shoes in a hurry, but I was happy with the service. And my shoes are just amazing
Hello Sasha,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Easy to pkace mynirder. I'll be frturning one item that I ordered - wrong size. I will return snd request it be exchanged for s (smaller) size.
Hello Cheryl,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have at least 9 months of credits and I struggle spending them because there isn't much to choose from. I don't see staying once the credits are all gone and I'm making damn sure not to be charged going further. It's fairly easy to order, and the package arrived with 10 days. SHEIN has similar products for under $10
Hello Kimberly,
Thank you for taking the time to leave a review. We are very sad to know that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Very good experience. Love my shoes.
I will continue to enjoy the service.
Hello Rafaela,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I wear them everyday. They are true to size & I love them. I wish I'd gotten more colors. They're comfy & perfect for my ankle I hurt because I need support but something that can slip on easily.
Hello Neesh,
Glad to hear that you had a wonderful shopping experience! Check out our new selections on the 1st of the month and we encourage our members to shop at the beginning of the month when the new styles are usually released to ensure availability. Have a fabulous day!
Best regards,
Chad
Very good experience and the quality of my shoes are excellent
Hello Kimona,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The online process went smoothly! Package arrived quickly!
Hello Dolores,
Thank you for taking the time to share your awesome shopping experience with others! We always welcome feedback; it helps us know where to improve! We strive for 100% satisfaction, so our Member Services Team will reach out to you you right away to help resolve any concerns you have.
Best,
Chad
I have yet to receive my order, so can't really rate my experience or the quality of merchandise yet, since I still don't have it.
Hello Linda,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our delivery service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Very easy to search for new and clearing items and yo check out
Hello Mildred,
We are happy you are enjoying your online shopping experience! Thanks for your fantastic feedback and we're glad you are enjoying our website. We love hearing from awesome members like you!
Best regards,
Chad
The shoes are very cheap quality. They are super loose on the ankle and pop out with every step. Also they were worn once and started to tear significantly on the inside, with foam now coming out.
Hello Alyssa,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the quality of our shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Quick and fast. The ahora I wanted were sold out. I signed up to be notified when they were available. So I was notified when they became available. I ordered them and were received very expeditiously Great service! Will order again.
Hello Anabey,
Glad to hear that you had a wonderful shopping experience! Check out our new selections on the 1st of the month and we encourage our members to shop at the beginning of the month when the new styles are usually released to ensure availability. Have a fabulous day!
Best regards,
Chad
I love the all 3 pair of shoes I purchased. Everything fit good. And was above and beyond with standard delivery.
Hello Crystal,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I was given a specific delivery date no merchandise 2-13-23 was date called on the evening of the 13th was told maybe the 14th definitely the 15th received nothing called the 15th told 16th called today was told tracking said the 17th or I would get a refund tomorrow. This is terrible.
Hello Vanessa,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Muy satisfecha con mis pedidos y no se tardan! Estoy contenta
Hola Nayeli,
¡Muchas gracias por compartir su increíble experiencia de compra con otros! Nuestro objetivo es la satisfacción del miembro al 100 % y parece que lo logramos con usted. ¡Queremos que cada experiencia sea “cinco estrellas”!
Atentamente,
Chad
Hello Cassie,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kelly,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad