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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Shipping takes a while still waiting for my package
Hello Chris,
It is our desire to keep you satisfied with our great products at an affordable price. You are our inspiration for doing our best. Thank you and remember, we value you!
Best,
Allison
Love them absolutely would buy again! Love this shop it's one of my favorite
Hello Tara,
Thank you for the positive feedback! We are happy to know that you love our products and services! Hope to hear more from you in the future!
Best,
Allison
Recently, Mayfair Mall in Milwaukee opened a Brick and Mortar Fabletics store; and let me tell you… I was ecstatic! Sometimes you just have to feel the clothes before you buy them. Coming in, I was immediately greeted by staff, unbeknownst to me it was the store manager herself that picked out outfits for me based on my online profile! She was patient with my indecisiveness, fun, and most importantly… BODY POSITIVE! After forming this relationship, EVERYTIME I come in she knows my name and what works for me! Tonight I came in to spoil my daughter for her birthday! I'm happy to have been able to share this experience with her!
Hello Bri,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are satisfied with the products and services we offer! Hope to hear more from you in the future!
Best,
Allison
Ordering and pricing is easy.but don't have the product. It hasn't even shipped yet.
Hello Cary,
Thank you for the feedback about your experience with your order. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
I loved the shoes they got to me fast thanks so much tryed out the site and loved what i bought just dint like the 49.95 coming off my card every othet month
Hello Meshell,
Thank you for writing a review! We value your feedback on the membership and would like to address your concern. Our Member Services Team will reach out to you right away.
Best,
Allison
Got all but 1 package that was mis delivered and never returned or found
Hello Holly,
Thank you for bringing this to our attention. Your feedback about the package you never received will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I been looking for these boots for a long time and final got them TY
Hello Teresa,
It’s great to read your feedback about your purchase and we appreciate you taking the time to share it with us. We aim to provide the best products for every member!
Best,
Allison
Loved de the fabric, the size was correct and looks very well
Hello Evelyn,
Thank you so much for sharing your feedback regarding your purchase. We're glad you love the items. We always strive to provide our members with the best products. Have a wonderful day!
Best,
Allison
Quality and sizing aren't good.
They need better quality one of my shoes fell apart.
Hello Cecilia,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with product quality and sizing. Our Member Services Team will contact you right away.
Best,
Allison
Received my order and the shoes were two different sizes. Now I need to return them and wait another month to get the correct size.
Hello Kelli,
Thank you for sharing your experience with the products you received from us. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I received my shipment very fast and my outfits fitted nicely. I was amazed how quickly it got to me. I'm very satisfied.
Hello Climene,
Thank you for sharing your wonderful shopping experience with us. We are delighted that you are satisfied with the products and services that we provide for our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison
Disappointed that shipping took two weeks! Nothing takes two weeks to get anymore. I ordered these items as I am traveling to Peru and have lots of hiking and adventures planned. I ordered 2 weeks ahead of time to give myself plenty of time to receive the items. I am leaving to the airport now and I still don't have my items. I'll be wearing my old Nike and Adidas gym shorts instead.
Hello Daniel,
Thank you for the feedback about your experience with the shipping and handling. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
I've been a member with shoedazzle for years and have always found my experience to be a good one.
Hello Amber,
It’s great to read your feedback about your shopping experience and we appreciate you taking the time to share it with us. We aim to provide the best service for every member!
Best,
Allison
My shoes came fast, and I love them. They are super cute and comfortable too.
Hello Stacey,
We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
The pants run slightly small. But you have to get the order first. It took 2 weeks to get my order.
Hello Amber,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product size and shipment of your order. Our Member Services Team will reach out to you right away.
Best,
Allison
My first order of black leggings arrived on June 5,2021. I was so excited. I brought the package inside and could not wait to try them on, my first pair of legging ever. I thought I would wait for my husband to come home and open them then. Never happened. I place the unopened package in my closet never to be seen again until May 2022. I found them when I decided to clean out my closet because my clothes I was wearing at the time started to get a little snug. After compiling a mound of clothes that no longer fit and becoming very delpressed, I saw a plastic bag and couldn't wait to open it. It was my black leggings. I put my 4X leggings on and loved them. My husband came home and actually gave me a compliment. I knew then and there that they were/are the most comfortable, supporting and confidence building article of clothes I have ever purchased. At the time I was 305lbs. The leggings gave me confidence, I was wearing something that everybody has been wearing. They made me feel pretty. I started walking and wore those leggings everyday. Those poor legging went through hell, but you could never tell. Just as black, elasticity and supporting as they were from the start. By January 2023 I had lost 50 lbs. Tired of laundry every night, I ordered 3 more leggings and a sports bra.love them all and they were 3x's. I now weighted 255lbs.
Thanks for making all of you clothing affordable and fit like a glove. I can never explain how I feel now, I have my life back. Thank you for making me feel pretty and allowing me to enjoy life again.
Thank you Fabletics!
Sincerely,
Debbie J
Hello Debbie,
Awesome! We're happy that our customers appreciate the effort we put into making sure we provide the best products and services! Hope to hear more from you in the future!
Best,
Allison
Just Fab is so easy to order from. They have an incredible selection. This time I had to return 2 pairs and the return process was so easy and smooth. I love the happy returns they offer. This company makes ordering & returning easy!
Hello Teara,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are satisfied with our products and services! Hope to hear more from you in the future!
Best,
Allison
My gourmet bag is small and doesn't zip without being attached to the material on the bag
Hello Michelle,
Thank you for bringing this to our attention. Your feedback about your order will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Great experience and I love my shoes because of the color, style and especially the price
Hello Tyshay,
We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing unique and new styles with great prices for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Britaney,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the shipping and handling. Our Member Services Team will reach out to you right away.
Best,
Allison