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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I received my order and I love my new shoes very cute comfortable and I love the price.
Items came on time, and products were great quality as usual.
Hello Kaecia,
Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
I know the quality of the shorts are perfect but the slow shipping is ridiculous.
Hello Anthony,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the shipping and handling. Our Member Services Team will contact you right away.
Best,
Allison
I purchased my "$10" pair of shoes just to get billed the $14 including shipping or whatever then out of jo where a few days later I'm billed $59…how stupid. Strongly DO NOT RECOMMEND. Full refund or a free pair of shoes for the false advertisement and waste of my time would be appreciated but like that would actually happen!
Hello Tessa,
Thank you for sharing your experience with the charge. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Solid product. Member ship stuff is very sketch. Just auto sign up like good thing I read th fine print
Hello Erik,
Thank you for writing a review! We value your feedback on the VIP membership and would like to address your concern. Our Member Services Team will reach out to you right away.
Best,
Allison
I love how the site is so easy to navigate, the shoes are beautiful, price is awesome! Everything is good! JUSTFAB IS JUSTFAB!
Hello Karen,
Amazing feedback about our products and services! It was really a pleasure doing business with you! Thank you for choosing JustFab! We hope you will always have a great experience with us in the future!
Best,
Allison
Courteous, helpful and knowledgeable. Both girls working at the shop were doing a great job!
Hello Bettye,
Thank you for the great feedback about the services we provide! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience at JustFab!
Best,
Allison
I got a fantastic deal on my last purchase, which just so happened to be a type of shoe I had been looking for for months. Less than $20 thanks to being a VIP member and great deals being offered. Thank you!
Hello Geena,
We are glad that everything worked out for you. We here at JustFab do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
The shoe I bought didn't fit my toes were completely smushed. It was an uncomfortable shoe
Hello Khadeejah,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you got from us. Our Member Services Team will reach out to you right away.
Best,
Allison
Order arrived in a timely manner, cost was fabulous, quality #1. Just fab is Just THAT!
Hello Harriett,
It is our desire to keep you satisfied with our services and quality products at an affordable price. You are our inspiration for doing our best. Thank you and remember, we value you!
Best,
Allison
I have been waiting on an order that never arrived
Hello Barbara,
Thank you for sharing your experience with the order you never received. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I love the quality of the clothes, my recent purchases were shoes and I love the colors as it is almost spring and will each be perfect for my wardrobe!
Hello Eugenia,
We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing quality products for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
He took his time to review the product and information that was given and he did his best to correct what was wrong and help me out in the matter.
Hello Jacqueline,
It’s great to read your feedback about your shopping experience and we appreciate you taking the time to share it with us. We aim to provide the best service for every member!
Best,
Allison
I ordered two pairs of shoes and paid for express shipping to get a particular pair. Only one pair shipped it wasn't the one I paid express for and it showed up 2 days later than the anticipated arrival stated in check out. I wore the boots twice and they are already coming apart at the seam on the back heal. I was never notified the other pair was cancelled either. I engaged in a chat with a rep from there to inquire and ask for a refund on the express shipping and he was short with me telling me those shoes were cancelled and he would not be refunding because all though the other pair came 2 days later than the date I was shown in check out there is a some kind of 2 day grace period after the date it misleads you to think will be the delivery date.
Hello Delani,
Thank you for bringing this to our attention. Your feedback about the shipment of your order and product quality will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Shopping online with JustFab is fun and easy. Overall materials and shoes are nice and the prices are reasonable. Fast shipping, convenient tracking and organized packing.
Hello Faith,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services we provide for our members. Hope to hear more from you in the future!
Best,
Allison
I am going to be gone and out of country. So I was canceling. But it gave offer to pause. And said I needed to chat with rep. Rep kept saying offers but would not do pause
Hello Kendra,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the VIP membership. Our Member Services Team will contact you right away.
Best,
Allison
Surprised with the quality and they were in great condition. It's funny though because my family doesn't like buying or shopping online but now they want to get shoes from here too.
Hello Ann,
Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
This company has RIPPED me off for not just over $2000. IN MEMBERSHIP Fees Of $49.95 a mo. That never went towards anything.
But over $2750. In merchandise WHICH I've RETURNED. OVER 2 YEARS AGO. HERE IS THE PROBLEM: I USED THEIR size chart for each item I ORDERED. Insuring me a good accurate FIT…When RECEIVED items NOTHING FIT. They didn't fit me, my daughter, my 2 granddaughters, 6 nieces, When calling them they ensured me my MONEY WOULD BE REFUNDED.
After 2 weeks I Called Speaking With Accounts Dept. They ACKNOWLEDGED my Account was Credited. And my REFUND would go back on my CARD ACCOUNT. Again 10 days nothing. Called weekly for 4 months nothing. 6 months needed account #. Said OKAY went to PNC CALLED with account #. OH WE'LL SEND A CHECK
DO NOT TRUST THIS COMPANY. FROM THE NICE LOOKING CLOTHES ON SITE…IT'S SIZE CHART…CUSTOMER SERVICE REPS….ACCOUNTING DEPARTMENT ENSURING YOU A REFUND.
RUN CLOTHES LOOK NICE. BUT THEY SEND YOU Material With STITCHES….
IF They Have Knowingly Now Ripped OFF Someone on SUPPLEMENTAL SECURITY INCOME (SSI). They'll RIP-OFF THEIR OWN MOTHER.
SINCERELY RUN,
Herma Huggins
Hello Herma,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about a refund. Our Member Services Team will reach out to you right away.
Best,
Allison
I ordered 3 different s pairs of shoes
They fit me so well I cant Wait to go out and wear them
Hello Mermaiid,
Thank you for the great feedback about the products you got from us. We sincerely appreciate it and we’re always happy to hear that our members are satisfied with their purchases! Have a great day!
Best,
Allison
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Evelyn,
It is our desire to keep you satisfied with our unique styles at an affordable price. You are our inspiration for doing our best. Thank you and remember, we value you!
Best,
Allison