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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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Easy order, comfortable shoes, fast shipping, easy return on another pair that didn't fit
No recibí el paquete a pesar que ustedes dicen que lo entregaron nunca llegó a mi dirección, hice el reclamo y no me solucionaron. Gracias mala experiencia...
Some xl fit good most don't this is one that doesn't fit now I have to find a way to return it
Hello Dakarai,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the products you got from us. Our Member Services Team will reach out to you right away.
Best,
Allison
The leggings are super soft and comfortable. The delivery time was too long.
Hello Debbie,
Thank you for providing feedback about your experience with the shipping! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
Fits perfectly and fast delivery. Color matches outfit.
Hello Shontae,
We are glad that everything worked out for you. We here at JustFab do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
Can't get my stuff delivered held in warehouse can't get a hold of anybody so frustrated!
Hello Terry,
Thank you for sharing your experience with the order you never received. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
It has been nearly 2 weeks since i have purchased. I have received nothing I paid for.
Hello Angela,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the order you haven't received. Our Member Services Team will contact you right away.
Best,
Allison
Nice variety of shoes, orders arrive quickly, website is user friendly, very limited variety of clothes
Hello Dana,
Thank you for bringing this to our attention. Your feedback on the product availability order will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Did not make a purchase. Not sure why I received this email unless my info was stolen.
Hello Lori,
Thank you for providing feedback! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
Los zapatos tienen una forma extraña y queda incómodo en el pie. Lo devolveré.
I tried buying the 2 for $19 shorts deal that was going on at the time. Website was very slow and didn't apply my deal correctly so it ended up charging me $19 for 1 short when I should've got 2. Also I received the wrong shorts. The website has a glitch where sometimes when you add a certain item to your cart, it adds the wrong one. For example I tried adding the One Short (lined) into my cart and it added the unlined option and unfortunately I didn't catch on before it was too late. To make things worse, customer service is a joke. The online chat feature is bugged beyond belief. After being connected to a live agent, the webpage keeps redirecting me to the main site so I can never complete my ticket. So now I'm stuck here with the wrong shorts that I over paid for and nobody will help me.
Hello Zenun,
Thank you for bringing this to our attention. Your feedback about your purchase will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
LOVE my new caramel-colored ballet flats. They are a CLASSIC …. And cute!
Highly recommended for a good look.
Hello Lois,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for customers like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
I made a rather large first order for my plus-sized daughter and teenage son. The fit and quality for both genders and sizes is FABULOUS! My daughter is 23 years old. She has Down syndrome. She's recently started regularly going to the gym with a friend from high school. I've always had concerns about making sure she looks adorable, trendy, and that her clothes are well-fitted and if great quality, which can be hard to do, considering she's about 5 ft tall, and a solid 3X around her middle. The leggings, sports bras, and shirts I got her are perfect. They support and cover enough that I don't freak out if she wears the sports bra as her too!
My son heard about the men's' line from a friend at school, and actually asked to try it it, several months ago. We are highly pleased with his shorts and especially, the joggers.
Next up, we'll be ordering for the rest of our family and gifting some friends!
Hello DJ,
We are glad that everything worked out for you. We here at Fabletics do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
I received this request to rate my recent experience from a purchase I made February 21 from Justfab? If that is Fabletics... then it's absolutely 1 star. I paid for expedited shipping and it's been two weeks and I still have nothing. Original arrival date was supposed to be yesterday and that is extended to tomorrow (March 8) The shipping I paid for was supposed to be 3-5 Business days. I haven't received the product, don't know if it fits, or if I like it or if I'll be returning it. Absolute trash service...If I could have made it zero stars I would have.
Hello Adrian,
Thank you for the feedback about your experience with the order you never received. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
The leggings are ok. They don't stay up while working out. Cute pattern but don't love the material.
Hello Devan,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the products you received from us. Our Member Services Team will reach out to you right away.
Best,
Allison
Hello Dj,
Thank you so much for sharing your feedback regarding your purchase. We're glad you love the items you got from us. We always strive to provide our members with the best products. Have a wonderful day!
Best,
Allison
Return/Exchange was very convenient and fast with Happy Returns. I was credited right away and could reorder my new pants quickly.
Hello Kristie,
Amazing feedback on the services we provided! It was really a pleasure doing business with you! Thank you for choosing Fabletics! We hope you will always have a great experience with us in the future!
Best,
Allison
1 simple purchase and I now get 3-4 email a day offering more. Even though I unsubscribe to each message, they will not stop filling up my mailbox. UNACCEPTABLE!
Hello James,
Thank you for bringing this to our attention. Your feedback about the emails you received from Fabletics will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Just Fab have the styles I love. With so much variety sometimes it's hard to keep browsing without buying. One thing that keeps me as a customer is their attention to the customer. If there is an issue it's resolved timely. Not.to mention, the shipping is fast and I never have to reach out to find out where my package is. It's always delivered as expected.
Hello Vivian,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services we provide for our members. Hope to hear more from you in the future!
Best,
Allison
The scrubs i ordered was supposed to have custom name on both but only one came with the custom name and customer service is not that much helpful.
Hello Meron,
Thank you for writing a review! We value your feedback on your purchase and would like to address your concern. Our Member Services Team will reach out to you right away.
Best,
Allison
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tamara,
Amazing feedback on the products and services we offer! It was really a pleasure doing business with you! Thank you for choosing JustFab! We hope you will always have a great experience with us in the future!
Best,
Allison