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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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My package was marked undeliverable and return to sender...when trying to contact just fab to get resolved was like moving heaven and earth. The "convenient" chat feature does't work. Just ends the chat every time you start.
3 times now I've been sent different sizes in shoes from what I ordered. Who is packaging these items... my 5 year old could find 2 of the same sizes. Geez.
Hello Cassandra,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further product sizing. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Neither the scrub top or bottoms fit and I ordered the size I normally where in Fabletics activewear. They advertised that they were made to move and had four way stretch and I have an athletic back and shoulders and the top did not stretch for my upper body at all. I sent them back in exchange for a large set so maybe that will fix them but I honestly don't feel like I should have to wear a large. Size up from your regular size.
Hello Alissa,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I found it difficult to find my size (M) in the prints that I liked. It was very frustrating and I felt like I settled for basic colors, like black. Also, on the of pants the seem has already started to unravel in the crotch. I don't think they will last very long and I'm worried I will split my pants in a workout.
Hello Alie,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I am content with the product but I have only placed two orders with JustFab. The first order was 2-3 pair and the box was completely open and one box was missing a lid and this recent order, the same thing, minus the missing top. This order was for 5 pair. I hesitate to order next time because I am afraid that my order will be missing a product.
Hello Maira,
Thank you for taking the time to leave a review. Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
They run a little small- so consider sizing up but they do have some stretch so that's nice!
Hello Becky,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My order delivered earlier than I expected and every thing was great. Packaging, shipping, delivery and what I ordered was the same as picture or even better.
So happy
Hello Niloofar,
We are glad you are enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
My products exceeded my expectations for fit, softness and color. I'm very happy with Fabletics scrubs!
Hello Stephanie,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Happy everything was what I expected. The quality was great, fashionable and price wonderful.
Hello Loretta,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I always satisfy with the purchase that i make with this company, everything fit perfectly and they are very caseous.
Hello Maria,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Time I received the delivery you cannot beat it. I received it in two (2) days and I was very pleased with my products it was like getting a gift.
Hello Valery,
We are glad you are enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
I've lost 75 pds in the last year. Fabletics gear is the only line of workout gear that has given me the support and wear. Wash great never shrink or fade and always look brand new. They are exactly what the product describeds
Hello Elissa,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
It was so difficult to get to talk to someone and she just kept differing the conversation away from the reason I called. And I feel like it's just one big scam
Hello Kali,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this, and our Member Services team will be contacting you right away to assist you.
Best,
Zeth
I enjoyed the shopping experience! I received my items in a timely manner and I'm impressed of the great quality snd fit of the material. This will be my go-to for shopping athleisure attire go forward.
Hello Darlene,
We are glad you are enjoying our products and delivery timeframe! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Taran,
Thank you for taking the time to leave a review. Your feedback about the item(s) you received is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Hello Dakota,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Hello Alex,
Thank you for bringing this to our attention. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I recently purchased an all black set from the powerhold leggings collection with the coordinating sports bra. I love the set however I didn't realize the material was different from a different pair of powerhold leggings I have. My first pair were buttery soft but the black was more cotton like. Still fir nicely but just not as nice and smooth as the buttery leggings I thought I was getting again. If it was the same the review would have been 5 stars.
Hello Ericka,
Thank you for sharing your experience with the products you received. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
So comfortable and I love the shoes I will recommended to the people
Hello Veronica,
Thank you for the positive feedback about your purchase! It feels good that our members appreciate the effort we put into making sure we provide the best products! Hope to hear more from you in the future!
Best,
Allison
Just got a random email from sitejabber for shopping at justfab when I didn't
Hello Peter,
Thank you for the feedback. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nicole,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth