On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was easy to contact the company and speak to someone about my return. Everything from changing the pants and getting a return label was very simple
I love the duffle bag I can't believe how roomy it is and how many clothes I can place in the garment bag area. I will be buying another one.
Hello Yumiko,
We're glad that you are loving your purchase! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I saw lots of social media chatter about Fabletics so o thought I'd give it a try. My items were delivered pretty quickly. The quality is okay. 1 pair of leggings rolls down, the other 2 are just okay. Nothing special
Hello Danielle,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Carol,
Thanks for sending your review! Your feedback is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I purchased 2 different styles of leggings and neither of them stay up properly. I found myself trying to pull them up and fix the waist band every time I moved
Hello Cassie,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Not only did I not receive my package but they lost it and when they found it they returned it back.
Hello Shraya,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
You'd be better off buying heels/flats or whatever it is that you prefer from the Dollar General, than waste your hard earned dollars on any of these shoes shown here on JB. That's not even to mention the EXTREMELY crappy quality of the shoe itself!... Oh, and lets not forget about having to deal with the ridiculously long shipping times that you get from JB. It is ALL just half-a$$ quality junk, that will break in no time at all. DO NOT waste your money on these garbage shoes!
Hello Kaye,
Thanks for sending your review! Your feedback about our product quality and shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The boots I ordered in my size are too narrow. I really wish there was more consistency with the sizing
Hello Kelly,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Anne,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Superb customer service, everyone was friendly and super helpful!
Hello Charlie,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I ordered boots and they were the wrong color. I wanted black and they sent Grey.
Hello Jackie,
Thank you for taking the time to leave a review. Your feedback about a wrong item you received is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
For the second time, I have purchased items from JustFab where the full order was never delivered. My last purchase came in two shipments (Feb 20 and Feb 26). No package was delivered on Feb 26, despite reporting it as such. My Ring Doorbell did not capture a delivery at the time stated. Despite reaching out to the delivery service and JustFab, I have not received a resolution.
Hello Carly,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Every time I try to purchase something from JustFab, it does not let me use the so-called membership rewards that I've accumulated. It's annoying and if I cancel the membership, the rewards go to waste.
Hello Donna,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and rewards points is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
All but one pair was amazing. It was too small and will have to return them.
Hello Tammy,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
They were completely transparent no matter what underwear I wore with them I regret my purchase of these.
Hello Hailey,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My order arrived promptly. No delay. Everything looks amazing!
Hello Belinda,
We're glad you enjoy our unique styles and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
Nothing really fit either to small or too lose. Purchased 6 pairs of items and nothing fit. Was hoping it all fit to save me time of going to the stores before my trip but I guess I'll be going in to a stores now.
Hello Kathy,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Very fast shipping! Items were just as pictured. Jumpsuit is true to size as the boots.
Hello Mariana,
We're glad you enjoy our unique styles and shipping process! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I still haven't received my packages. When I try to track my package it still havent left the wearhouse and its been over 2 weeks.
Hello Sebrena,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Was a great experience I love the prices and the Items are the shipping was good also
Hello Bonnie,
We are glad you are enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brennah,
We are glad you are enjoying our return/exchange process! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth