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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I have been trying to contact someone about monies being transferred for my bank card. I don't know why. I have paid for my order and got it. A week later monies are still trying to take out of me accout.
These are too big for me so I need to return them & reorder also the kind of boots & shoes aren't what I want
Hello Patricia,
We appreciate your honest review of your purchase. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
I was excited to order scrubs from Fabletics, and ordered size XL according to my measurements and the scrubs size chart. I just received my scrubs, and they are too small! I am so disappointed. I would have ordered the next size up if the size chart had more accurate measurements for each size. Now I am stuck with scrubs that are uncomfortable.
Hello Cassidy,
Thank you for sending a review about your purchase. We love to hear what our members are thinking. Our Member Services Team will reach out to you via email immediately to assist you further.
Best,
Bonnie
I had purchased 5 pair of shoes wrong size return was easy and fast...thanks so much
Hello April,
We are glad you are enjoying our returns and exchange process! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Fast delivery and easy ordering! Good quality merchant.
Hello Krystal,
We are glad you are enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
My product never arrived and I didn't even get a confirmation email! I want a refund!
Hello Sabrina,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I was charged $49 without my authorization! Who can I speak to about this
Hello Sandra,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
It is a great way for me to get all the shoes I eva wanted and not spend a arm and leg for them I have jf boxes almost stacked to the ceiling
Hello Lateasha,
We are glad you are enjoying our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Bad, the representative didn't allow me time to explain. My reason for contacting. I was disconnected within 3 minutes
Hello Anselma,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about your returned package is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Very nice fabric, soft and it feels good. I want to order more with all the colors available. Hopefully they will more wide selection
Hello Arlene,
We are glad you are enjoying our products! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I received my package right away. Everything fit perfectly! I love the VIP deals and Justfab kept me posted with my order and gave me great customer service. I love the boots and the cool style shoes they have! I definitely will be ordering more!
Hello Paulina,
We're glad you enjoy our unique styles and promos! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I ordered a cute pair of shoes, but I received a notification the post office forwarded my mail and disposed of my package. I called very upset and they told me it was because JustFab did not pay enough postage to be forwarded and gave instructions to dispose of the package. Never got my shoes…
Hello Paulina,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I made a purchase on the 23rd of Feb and I still have yet to receive an update on the order. I contacted customer service via chat on the website and the agent (Olliver) was very off putting and ended our chat before I could even ask for the update on the order status. I will never buy from them again. Cancelled my membership.
Hello Dario,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Every purchase I've made gets more and more impressive! The quality of these clothes and shoes amazes me!
Hello Mike,
We’re so glad to know you're satisfied with our products! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Me encantaron los zapatos envío rápido.recomendados
Hola Yudalys,
¡Nos alegra que esté disfrutando de nuestros productos y del proceso de envío! Nos alegra saber que está satisfecho con los productos y servicios que brindamos a nuestros miembros. ¡Agradecemos el tiempo que dedicó a compartir su experiencia!
Mejor,
Zeth
Brand deception have no idea if I will get knock off shoes and anything close to what I ordered
Hello Christy,
Thank you for taking the time to leave a review. Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
You guys ripped me off. (Didn't get me a credit on my order that I have earned)
I complained and I never got a response. Ridiculous - will be cancelling my membership
Hello Elyse,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I am being asked for a review when I haven't received my package yet. It says USPS has been awaiting item for a while.
Hello Faith,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I have been a consumer of Just fab for over 7 years and have great customer service, gorgeous shoes, cute outfits and accessories and sometimes even surprise gifts with my purchases! I love JustFab and have given recommendations with every compliment on my shoes!
Hello Joanne,
Thank you so much for loving our brand! We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I got these ankle heel boots and didn't expect me to really like them, but I am IN LOVE. They fit perfect and are so so cute.
Hello Shelleah,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pandora,
Thank you for writing an honest review about a charge and your order. We value your feedback, and we appreciate you sharing your thoughts. Our Member Services will email you right away to help you further.
Best,
Bonnie