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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I love that there are so many options and that my sizes are typically auto filtered for, but I like to buy gifts and I cannot filter for my man.
Fun new to me products to try. I liked a few of the products so much I plan to continue using them
Hello Jennifer,
Wow! Thanks for sharing a fantastic review about the merchandise! We are truly grateful to you for choosing and doing business with us! Hope to hear more from you in the future!
Best,
Bonnie
On my first wear of 1 of the leggings I bought the seem came apart
Hello Azucena,
We appreciate you taking the time to share your feedback about the merchandise you purchased. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
Love product and brand. The monthly drops are consistent with what I look for every month.
Hello Katelyn,
Wow! Thank you for the great feedback about the merchandise and the brand! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Bonnie
Person hacked my account. It cost me days to weeks of hardship yet they still received $200 worth of merchandise.
Hello Kristie,
Thank you for taking the time to leave a review about your account. We appreciate you bringing this to our attention. We'll reach out to you via email immediately to assist you with this further.
Best,
Bonnie
I purchased a bunch of items from fabletics. Unfortunately several of the Yitty pieces were disappointing with open seams and fading after one wash. It stinks because I really like the items.
Hello Marianne,
Thank you for leaving a review about your order and the merchandise. We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email to assist you further.
Best,
Bonnie
The products seem to be cheaper elsewhere and the shipping takes a while. My order came in three different shipments a few weeks apart. I had a year membership purchased for me but didn't renew when it was over.
Hello Jenni,
Thank you for sharing your feedback about the merchandise and the shipping. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
I absolutely love my leggings & jacket so comfortable & stretchy true to size!
Hello Leighann,
It’s great to read your feedback about the merchandise, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Bonnie
Not sure what this person bought with my information. Hope she rots in hell.
Hello Nancy,
We appreciate you taking the time to write a review. We appreciate you bringing this to our attention. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Hello Kareem,
Thanks for writing a review about the merchandise! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email to assist you further.
Best,
Bonnie
They were so nice and understanding. I am so lucky to have been able to fix my problem that day
Hello Josephine,
Thank you for the nice words that you said about our Member Services Team! We'll do our best to keep up the pace. You are our inspiration for doing our very best. Thank you, and remember, we value you!
Best,
Bonnie
Excellent customer service for inquiries or order issues. Great product and prices. Always a wide variety with style! Love JustFab!
Hello Becca,
We appreciate you taking the time to leave a review. JustFab always strives for 100% member satisfaction, so we are so happy to hear that you are loving your purchase and the prices! Hope to hear more from you in the future!
Best,
Bonnie
The site is super easy to navigate, the clothes are great, and the shoes are divine. I shop this site each month for fundamental wardrobe additions. I love that I can get a faux suede jacket for around $50 or a great little midi dress for maybe $45. As a VIP member, the discounting is really nice. Their customer service is top-notch as well. Returns are super easy, and they have great sales with deep discounts all the time. So, what is NOT to love about all that?
Hello Connie,
Thank you for the great feedback about the website, the price, and our Member Services Team! We're so glad that everything worked out for you. It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Bonnie
My daughter picked these out. I wasn't sure she would like them but we both love them on her!
Hello Leona,
Thank you for the nice words that you said about your order. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Have a great day!
Best,
Bonnie
I was unsure of how I would wear a pair of shoes I had been watching for a couple weeks. Once they put up the suggestions, I bought the whole outfit.
Hello Doretha,
We appreciate your awesome review of your purchase. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Enjoy your day!
Best,
Bonnie
Hello Riviera,
It’s great to read your feedback about your order and the credit, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Bonnie
Ordered was received way sooner than expected and went beyond my expectations! The boots I bought were so cute! True to size & I'm beyond obsessed! Definitely will be purchasing much more shoes from them <33
Hello Vanessa,
What an amazing review! Thank you for sharing your feedback about the shipping and the merchandise. We'll do our best to keep the ball rolling. Have a wonderful day!
Best,
Bonnie
I've been a member of JustFab for a few years now and I've never been disappointed. The shoes are great quality and they're affordable for the most part. Customer service is always wonderful as well.
Hello Averylle,
Fantastic feedback! We want you to know how much we appreciate your review of the merchandise, your doing business with us, and the time you spent sharing your experience! Enjoy your day!
Best,
Bonnie
After almost a year after I cancelled the account, I was charged this last month for the monthly subscription. I can not even get into my account because someone changed my email address so that I can not log-in to my account. On Just Fab's chat feature, they would not help me get into my account. I asked for them to cancel the account. They finally did cancel it. My money was refunded after stating that I would go straight to my card company because the account was hacked and I did not authorize the charges.
Hello Valena,
We appreciate you taking the time to leave a review about your experience and a charge. We appreciate you bringing this to our attention. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Exelente producto me encanta el material me encantan
Hola Hermosa,
¡Qué comentarios tan maravillosos! ¡Lo apreciamos sinceramente y siempre nos alegra saber que nuestros miembros están contentos!
Mejor,
Bonnie
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tracie,
Thank you for writing a review about the merchandise and the selections! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email to assist you further.
Best,
Bonnie