On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The reason for the better review. I purchased several hundred dollars worth of clothes at your store. I brought the clothing home and looked at the receipt. I noticed that there was an additional charge besides the sales tax. I called the store and asked him what was the additional charge. It was explained to me that since China charges a tariff tax to the company. This gets passed on to us without our knowledge until after we purchase your merchandise. I feel it is unfair not to post this before you purchase your merchandise and let us know in advance. This is the correct way to do business. I felt this was done for me sneaky. Just include the extra charge into the price of the clothing that you sell and people would not feel that they were taken advantage of.
Hello Tony,
We appreciate you taking the time to leave an honest review about the tariff tax. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
Poor quality items - pants ripped after 1 hour of wear down the seams
Hello Kelsey,
Thank you for leaving a review about the merchandise. We always like to know what our members are thinking. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
Items came on time. Everything fit perfectly and all are comfy except the shoes which fit tight across the toes and I ordered a whole size up.
Hello Oineco,
It’s great to read your feedback about the delivery and the merchandise. We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
I haven't received my order! Have called and get the run around
Hello Rebecca,
Thank you for taking the time to leave a review about your order. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
Your website is easy to use. The pictures and size tab are easy to use. Payment is also easy.
Hello Christine,
Thanks a lot for the positive feedback about the website and the payment! Our member's satisfaction is our utmost priority, and we appreciate your trust in JustFab. Happy shopping!
Best,
Bonnie
The products are exceptional quality and most of the prices are ok if you're a member (not so great for non members) but that's my only drawback w/the company. Paying 50+ $ a month regardless if you buy anything is crazy.
Hello Michelle,
Thank you for taking the time to leave a review about the merchandise and the membership. We value your feedback, and we appreciate you sharing your experience. Our Member Services will email you right away to help you further.
Best,
Bonnie
Hello Rosa,
Thank you for the nice words that you said about the merchandise. We truly appreciate and read reviews like these, which makes us want to improve our products and services even more!
Best,
Bonnie
These leggins should cost more but thankfully they don't. Great product. Very well made. I'll be getting more.
Hello Ann,
Fantastic review! Thank you for taking the time to write a review about the merchandise. We are happy to hear that you've enjoyed your purchase. Have a wonderful day!
Best,
Bonnie
Ordered a cute top and had it delivered to my home.
Hello Rachel,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Bonnie
Hello Judith,
We thank you for leaving a review about the merchandise and for sharing your experience. Your feedback is important to us, and we hear you. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
The waist band rolls after 2 washes (washed according to tag instructions). If you can't wash it, it's pointless. You have to wash scrubs after every wear if you're working with patients in a hospital. Pretty disappointing, only saving quality is I got them on sale but they really arent even worth the sale price, Mandala is much better quality and they're always sold at the sale price.
Hello Rachel,
Thank you for the honest review about the merchandise and the quality. We hear you, and we always like to know what our members are thinking to know the areas where we can improve our service. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
There were some issues with the delivery of my order, and customer service was not able to meet my expectations
Hello Nikolaos,
Thank you for leaving a review about your order, the delivery, and your experience with our Member Services Team. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
I took advantage of their 70% discount site wide and got a couple of key pieces for work AND working out. The quality was great, the fit is fabulous, and the sale applied to all blue and black styles so I really liked that (not like whenl it's just a certain color that didn't do well).
Hello Meybel,
We appreciate you taking the time to share your feedback about the merchandise. We appreciate you bringing this to our attention. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
I feel like I'm pulling them up every time I move. When I walk they slide down.
Hello Tiffany!
Thank you for leaving a review about the merchandise you purchased. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
Easy and well priced. Fabrics are super cool and comfortable. Great looking print.
Hello Lisa,
We are pleased to hear that you are enjoying the merchandise you received! Thank you for taking the time to leave a review about the items and for sharing it with other members. Hope you have a great day!
Best,
Bonnie
Ordered and received in a few days!
Great experience!
Hello Adriana,
What an amazing review! We appreciate your feedback about the merchandise and the delivery! We always strive to provide the best service for members like you! Keep rocking your merchandise!
Best,
Bonnie
Received all of my items in a timely manner and everything fit me so well!
Hello Jessica,
It’s great to read your feedback about the merchandise and the delivery, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Bonnie
I love my new scrubs they are soft, comfy, style is great. No worries with cleavage showing inappropriately.
Hello Sonia,
This is awesome to hear! We sincerely appreciate your honest review about the merchandise, and we’re always happy to hear that our members are happy. Have a great day!
Best,
Bonnie
The experience was ok. The stuff in the box was ok.
Hello Jennifer,
Thank you for your honest feedback about your experience. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Erin,
Thank you for writing a review about the merchandise. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie