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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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So much great stuff, the hardest part is figuring out what to buy on your budget. At least it was for me.
Hello Sha,
Thank you for writing a review! We always like hearing from our members. We are excited for you to receive your recent order. We hope you'll like it and looking forward to receiving feedback from you. Have a great day!
Best,
Zeth
I ordered a bundle. When I received it the purse was so small it was more the size for a child. The dress was just okay but acceptable. The shoes looked cheap. The earrings were as expected and were pretty.
Hello Rhonda,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Quick shipping, quality products, great prices, and great customer service. I I have recommended this site to friends and will continue to do so!
Hello Bianca,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Don't understand the VIP thing about charging the credit card the first days of the month if you don't make a purchase.
Hello Raquel,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I do not know what happened but my package never arrived, even though it says it was delivered. I have been waiting to see if maybe it will show up, but it is still missing.
Hello Rebecca,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The sizing is not consistent. It seems like each pair has a different sizing model. Due to this nearly every order I have to do an exchange or return completely bc the size I need is out of stock. Super frustrating and makes me want to stop buying all together. I get excited about a shoe it takes forever to come in then I find out it doesn't fit or to big! Sometimes I'm a 9 others a 9.5 even a 10. Annoying and just fab is the only place I have this issue. I actually have to return 2 shoes now
Hello Becky,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Hello Jenny,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I am a plus size girl and there was not a lot of styles to choose from. Love the shoes.
Hello Leticia,
Thank you for taking the time to leave a review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I really enjoy shopping at just fab, I've been a member for 8 yesrs! I absolutely loved my recent purchase. I also enjoy being a member and not having to pay for shipping. My shoes always fit good size 11 and my 3X outfits typically fit well true to size. This company is a Blessing!
Hello Evangelistst,
We are glad you are enjoying our products and the VIP membership! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Purchased the shoes for 10$ then they changed my credit card 49$
I had to call my credit to report it
Hello Lina,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Shoes are beautiful, insoles hurt so bad. I've been wearing these shoes for work the past week and my feet are on fire from the pain
Hello Aryanna,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
In am very pleased with the customer service and there product I love the store and it's a good price
Hi Elizabeth,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
This is exactly the same as the picture here.
It's comfortable and I love It's look.
Hello Farnaz,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Was charged $59.95 for I really don't know what. I never agreed to a monthly charge. Will not buy from here again
Hello Florene,
Thank you for taking the time to leave a review and your feedback about the charge that you got on your account is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
It started out good, but there are less and less options available. I always have to pay in excess of what my monthly membership is. If you cancel while you have a credit you don't get it refunded. The problem is finding anything to but with your credit. My orders never come in timely. My order history will say it has arrived but it is not true. When I contact them about it they just say "it is shipping" it's getting very sketchy every time I go to check order status the date it was ordered changes. I tried to call them but there were 55 callers ahead of me and over an hr wait time. Clearly I am not alone. I just want out but have a gut feeling they will likely charge me in the mean time and change the info like they do on my orders.
Hello Kristi,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further the member credit usage and the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Quality materials, but bra sizing a bit off for me. I require a bit more band support under breast for running and hiking.
STAY AWAY!
Ordered on the £15 VIP offer advertised, boots were nothing like the advert, poor quality and shapeless. I was contacted after leaving a comment regarding my disappointment on their advert. I replied to the company regarding returning my Poor quality boots and shoes twice but heard nothing. Difficult returns procedure if not computer minded.
Then to top it off they take £44.95 a month automatically from your account for a vip member you've been totally been blind sided into. After reading more in-depth tonight they give it to you as a credit in their website when you can spend £35 of it! Then postage is only free when you spend over this amount!
Total joke what an utter disgrace fooling people like this then expecting they should've read the small print, you've done it this way in order to trick! Advertising you can order any footwear £15 on your first order, then pay for it every month without the customer even realising!
Here's my order number *******642 for my previous order I sent back and got a credit. This should've ruled out my order totally. I want my £44.95 back and this devious monthly thing cancelled, you've not even put a straight forward way to cancel it, call or write a letter!
Gross company, in the bad review below you mentioned to the lady if you had put details you would be in touch, that's my order number above I expect a refund.
Like you mentioned below in the last bad review, I've had no emails reminding me I will be charged what rubbish.
This is your statement below regarding VIP, where does it say by ticking the box you will be charged £44.95 a month? You make it sound like you will get emailed exclusive offers, very sneaky!
" Exclusive VIP Perks:
30% off standard prices, every day - exclusive to our VIP membership. Our members get access to VIP prices and, what's more, amazing sales.
Free delivery on all orders of £35 or more. Plus, returns and exchanges are simple and free of charge. Enjoy stress-free shopping!
Discover our exclusive loyalty programme. Earn points as you shop or by writing reviews or referring a friend to our VIP membership. Redeem your points against top-tier discounts, just for being a VIP.
There's no commitment. You can cancel your VIP membership anytime by calling us on 020 ******* 830 (local rate), we're always happy to help. You can always come back to shop anytime at standard prices, but you'll be missing out on our VIP perks, such as exclusive prices, style tips and deals."
Hello Laura,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our products and VIP program. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Ordered but never came. I ordered product but never received it.
Hello Kelly,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Ordering was really easy. Then presto my order is at the door! Love it!
Hello Carolyn,
We are glad you are enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Frank,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth