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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I have cancelled this so many times and somehow months will go by and then I'm charged again. I cancelled again today and if it is charged again I will report to BBB!
I love the design, but they are too narrow, as always.
Hello DeeDee,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The shoes look very nice however it's a little tight on the right foot even after I went up a size
Hello Lakisha,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Was charged 50 bucks and wasn't asked to skip a month with the damn program and couldn't even get my money back. $#*!ing bs is what this company is.
Hello Ana,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I ordered the sandals because they looked pretty and comfortable. Sadly, I had to return them because the buckle on the top was FAUX, and could not be adjusted. They were too tight across the toe area so they were returned.
Hello Julie,'
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Packaging is great, and the ship time is ok though. One thing that made me surprise about the shipment is getting extra heel supports (as a small thing which keep heels strong).
Thank you very much.
I ordered some comfortable shoes, slides that I could wear to work when I wanted to dress down. I was so disappointed when I received the slides because they were too big and made my feet look like clown feet. I am returning the shoes.
The jeans I ordered were comfortable and the sneakers were great also.
The shipping process was great the shoes are beautiful. Not disappointed at all. Check out the video of the shoes. https://youtu.be/82I1AfOYQ6o
I never got to wear the shoes because the top of them was too small, so I order another size and I'm waiting on it to come
Hello Carla,
We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
The site is so easy to use I always end up purchasing. Loving the bundles!
Hello Laura,
We are glad you are enjoying our products and promos! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I was very disappointed to receive my size 10 shoes that were too big. I always wear a 10, all my shoes are 10s, these won't stay on my feet and now I will need to pay to return. :(
Hello Monica,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Love love love the colors and the styles! So soft, so comfortable, the bygo, justfab! The justwish...COTTON! Please?
Hello Carla,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Hi good morning
I enjoyed the experience that I have with Justfab thus far. The quality of the product is excellent, also I was expecting a wider variety from my experiences but nevertheless it's all good.
Hello Michelle,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
The shoes that I have purchased from this website the majority have been very uncomfortable and very cheap. I have few shoes I have and haven't wore them because they are so painful to wear.
Hello Anali,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
They offer wide sizes in shoes which I was SO HAPPY about, until you realize that they are all sold out. I kept my membership for 3 months and they never came back into stock, I was only able to get 2 pairs of sandals in wide. I was looking forward to others on the site since its hard for me to find wide sizes. The jeans are also only available in one or two sizes bc of them being sold out. So, it just seems they do not keep a large stock nor have stock coming in monthly. Not for me.
Hello Lindsay,
Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Very satisfied with the sandals I purchased. Comfortable and cute.
Hello Cinderella,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Too small. My daughters as well. I have hobbit feet but really liked style!
Hello Kathryn,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Teresa,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth