On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I always enjoy ordering from JustFab, as the company is always prompt with their products and very helpful, if you need to contact them.
Hello Ann,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our prices and website! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Always have a great experience with items. Items fit well.
Hello Cornelia,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
They have sent me the WRONG ORDER THREE TIMES! Wrong bag, wrong color. Very clearly marked on packaging. WHAT IS THE ISSUE?
Hello Fran,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Didn't got the package didn't got the refund tried reaching out to them but didn't got any answers so I'm just out of money and I don't have my shoes
Hello Anisha,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hello Amber,
Thank you for the wonderful review and for taking the time to share your awesome experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
I have not received my items as yet which was purchased on April 24TH and today is May 1ST. This has been a week thus far which is pretty typical when it comes clothing/shoe delivery. I am neither satisfied nor dissatisfied as I am unable to review my order since this survey was sent to me prior to receiving my order.
Hello Terry,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
My heels are not sized correctly. I got a size bigger and still my foot could not fit.
Hello Shanese,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love to browse through the shoes, boots & purses. Great selections and I can find something I gotta have every time I look!
Hello Denise,
We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Buena compra, los zapatos son exactamente como los promocionan y tallan muy bien, superó mi expectativa de compra, los recomiendo ya que son delicados y finos.
Hola Martha,
¡Nos alegra que disfrutes de nuestros estilos únicos! ¡También estamos felices de que sus artículos encajen perfectamente! ¡Prometemos continuar fabricando productos más hermosos y de buena calidad solo para ti! ¡Agradecemos el tiempo que dedicó a compartir su experiencia!
Mejor,
Zeth
He comprado en varias ocasiones y en todos me ha ido excelente
Hola Isabel,
¡Nos alegra que disfrutes de nuestros estilos únicos! ¡También estamos felices de que sus artículos encajen perfectamente! ¡Prometemos continuar fabricando productos más hermosos y de buena calidad solo para ti! ¡Agradecemos el tiempo que dedicó a compartir su experiencia!
Mejor,
Zeth
I was notified of a limited time sale-it caught my attention-I ordered an almost identical pair of black zip up sneakers, a white pair of sneakers and a pair of cute lilac with white sandals for an awesome deal. For the comfort-I would give four stars, style 5 and were true to size. They came on their eta too!
Hello Heather,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I will let you know When I want to order shoes. I will make that decision and there's no way. I. Should be paying you $50 a? Month when I want a pair? Of shoes months. Or maybe twice a? Month. And I. Hate that you guys constantly are trying to get the $40. If I decide to I don't want to do it for the month. You guys are just way too invasive with your stuff.
Hello Mollie,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I am really pleased that once I send my package for a return, they immediately send my other package straight out! Love it!
Hello Jennifer,
We are glad you are enjoying our products and return/exchange process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Amy,
We're glad you enjoy our unique styles! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
All 3 pairs of shoes were ordered by myself correctly. However, all three paid off shoes were extremely too large. My daughter who is a size 8.5 could not wear. These are more like 9 or 9.5
This is the reason I stopped ordering years ago. Decided to try again. Well, same thing. I used to buy all the time and shoes fit. Now whoever is making your shoes is bad. Very disappointed and out of my money!
Hello Lisa,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I got some really cute white sandals and wore them about an hour and the strap broke
Hello Andrea,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Everything I've ordered from this site has been absolutely terrible quality. Awful, cheap fabrics, typically unlined, terrible fits. The only items I've kept were be simply because I was too sick of returning my orders
Hello Amber,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Outstanding customer service. I just told u the truth. I can't tell you anymore.
Hello Inez,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I have had no problems with this site and size is always right
Hello Lyndell,
We are glad you are enjoying our website! We are also happy your items are a perfect fit! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Monica,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad