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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I love it it's perfect fitting me just right I order it a little big so I can wear a hoodie under and it's perfect
Hello Monica,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
First I want to say my experience with customer service has always been very good except for the long delays between reply's when dming. But I find most of the products I've bought I end up returning because they either have something wrong with them such as a broken buckle on last pair of boots I ordered, look very plastic/cheap or are super uncomfortable. Just trying to find things to order that I can keep so I'm not out all this money I've got in credits so I can then cancel my membership.
Hello Molly,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and Member Services Team. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The heels earrings and ankle bracelets I bought worth every penny but the slides are definitely for narrow feet ppl I can still wear them just a little tight
Hello Kisha,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The return process was easy. A few clicks later and I was able to print a label.
Hello Darlene,
Thank you for taking the time to share your awesome shopping experience with others! We always welcome feedback; it helps us know where to improve! We strive for 100% satisfaction, so our Member Services Team will reach out to you you right away to help resolve any concerns you have.
Best,
Chad
Most of the stylish shoes have heels over 4" tall. Just unwearable. Additionally, the style collection is too limited so there's no way to be a regular customer on the VIP plan.
Using up credits I had to because I forgot to skip months
Hello Bobbie,
Thank you for taking the time to leave a review and your feedback about our skip-the-month feature is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I have wide feet, and tried purchasing shoes "noted as wide fit" and they did not fit. It's okay, the shoes are great for others without wide feet!
Hello Stacey,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Made my transaction very easy and quick. I wanted to cancel
Hello Joleana,
Thank you for the wonderful review and for taking the time to share your awesome experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
I needed something comfy that goes well with office attire or with just some cute jeans and I found it
Hello Dianna,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I recently purchased a large order for Spring. My package was shipped but it never arrived. A package for another venue arrived with my label attached. I contacted Justfab and the representative assured me that they would not use the same shipping company. To find out there's no way they can change the shipping service. So disappointing. However, I did receive my shoes later than expected.
Hello Alvita,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The process was quick and easy. Everything arrived well but the sizes weren't great for wide feet. The pair that I bought and choose to keep doesn't hold well and looks great off my feet but look awful on. Disappointed.
Hello Paula,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Cuando ves una foto te enamoras pero al ver el producto es mayor la satisfacción
Hola Connie,
¡Gracias por tomarse el tiempo para compartir su increÃble evaluación! ¡Nos alegra que estés disfrutando de tu compra! Siempre nos esforzamos por brindar a nuestros valiosos miembros los mejores estilos y calidad. Vuelva y visÃtenos pronto. ¡Tenga un dia fabuloso!
Atentamente,
Chad
I always have an easy time finding things I like on this site. It is easy to navigate and their selection is great.
Hello Andrea,
We are happy you are enjoying your online shopping experience! Thanks for your fantastic feedback and we're glad you are enjoying our website. We love hearing from awesome members like you!
Best regards,
Chad
Quick shipping & I love my loafers. I have them in pink and tan already. They are very comfortable and so cute.
Hello Lishundria,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your loafers! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
They are so kind & courteous in making you feel comfortable in asking anything on your mind!
Hello Warren,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
I love this sandals they are super cute even better than how I taught they may look, great material too.
Hello Catalina,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your sandals! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The app takes a while to load and buffers a lot. Which makes moving through pages a bot frustrating. What's very frustrating is that the same style of clothing but in a different color has a different price! That makes things complicated when you're in a budget. Some things are listed at one price and then when you click in them the price is different. This site is notorious for transparency, as the customer you constantly feel like you're being tricked. And also the tax is exorbitant!
Hello Jesse,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our mobile app and the tax. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The great decrease in plus size options has been a big deterrent for me. The shoes have been the best part thus far, little complaints there. Also, had the incorrect product sent to me once and was not pleased with the return process.
Hello Jessica,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and availability. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
My experience with Just Fab was beyond great. Customer support was always on point and should I decide to shop again, it will be with them.
Hello Angela,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Audrey,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the sizing and quality of our products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad