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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Hello Althea,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I have filed a report with the company that does the shipping, and I have not received a response. I also sent a review to Justfab and did not get a response back. At the very least, I would like my money and credits back.
Hello Avery,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with your order. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I received the incorrect shoe and was told I'd have to send the shoe I never even ordered back if I'd like a refund. The customer service experience was bad.
Hello Mandy,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Site is nice but misleading when I received shoes two of the 4 ordered were very poor quality one pair even looked plastic and the comfort I was looking for simply wasn't there. The color did not match description or picture. Disappointed that they came in bag and not box makes it harder to store and takes away from longevity of shoe. There is no reason shoes should ever come on a bag unless it's inside a box protecting shoes from elements. Not happy and once again I'm rethinking my membership I just rejoined hoping it would be different but so far the quality standards haven't come back.
Took two months but I spoke with reps who reissued the shoes even they sold out n I had to get diff ones
On JustFab, it's easy to find items that I like to add to my wardrobe. Making purchases is easy. Also if for some reason items are not a good fit when they arrives, Happy Returns is a wonderful option that I appreciate.
I was very excited about the shoes I ordered but they're different from the pictures - still cute, but not what I ordered. I was also expecting better quality honestly for the money I paid.
Hello Benazir,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Delivery was fast. The shoe appearance was nice.
The problem was, it didn't look good on my feet.
This is not your fault, maybe sometimes, on line purchase of shoes is not applicable on me.
Thank you
Hello Cecilia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love the slides and the sandals are so beautiful on my feet, I feel like a princess!
Hello Carmela,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your slides and sandals! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I have not made a purchase from Just Fab! I'm not sure who purchased something back in February 2023 but it wasn't me.
Hello Wendy,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with us. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I bought 5 pairs of shoes and only 2 fit they are way too big I will return them please
Hello Jamila,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have been a customer for years and have enjoyed many products esp the shoes.
Hello Debra,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Love it I will shop there again the shipping came on time
Hello Gwendolyn,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I love these shoes but never arrived I'd like to reorder please
Hello Allison,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I don't like that JustFab no longer sends the reminder emails at the first of the month. As a result, I have credits that I would not have willingly agreed to - I would have skipped the month. I think the practice is shady.
Hello DeAna,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our skip-the-month feature. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
These shoes are definitely true to size. I thought the bulky strap might make them a bit smaller fit, but it was the perfect fit! I wore them for a wedding and was standing quite a bit, was still quite comfortable in them. Will definitely be wearing them again soon!
Hello Jordan,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Hello Emily,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I love Shopping just fab it gives me awesome discount on nice shoes and clothing. You guys rock
Hello Shelia,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I didn't even get a chance to wear the sandals, one of the straps broke when I was adjusting it. I am returning them.
Hello Tania,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your sandals. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stacey,
Thank you for taking the time to write a review! Check out our new selections on the 1st of the month and we encourage our members to shop at the beginning of the month when the new styles are usually released to ensure availability. Have a fabulous day!
Best regards,
Chad