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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Ordered my usual size and it fit much tighter but they were wearable.
These shoes are comfortable, cute, and well made. I got several compliments on them. Shipping costs were reasonable, and they arrived quickly.
Hello Jackie,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your loafers! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Returned never received refund. Sent out my return called and still after more than a month no refund attempted to skip this month and not letting me log in
Hello Vanessa,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with your return. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I buy shoes and the experience was amazing good product fast delivery
Hello Leticia,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Hello Imani,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your heels! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Hello Abena,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Love them every pair I got got so many compliments and will buy some more very soon.I wear a 12 and it very hard for me to find things that I feel cute in..
Hello Vanessa,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The only products I found worth purchasing were the accessories. The last two I bought did not have the quality I expected. Not worth the hassle or the purchase.
Hello Shannon,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with our quality. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I've used JustFab for years and have mostly purchased boots. They've always fit, but they either fit snug (but still comfortable), or slightly loose. I order the biggest size they have, so if they're snug, I just suck it up, and if they're slightly loose, I just wear them with thick socks. Slightly annoying, but at least they fit. However, this was my first time buying anything other than boots, and the size inconsistencies are DRASTIC. I ordered 3 pairs, all the same size number. One fits me way too big (which was surprising), one looks several sizes too small (my foot won't even go in), and the other barely fits, but my toes hang over the edge. I checked, and they're all labeled with the same size number. The only reason I gave 2 stars is because the shoes are beautiful and arrived very fast with standard shipping, but I'm very disappointed with this shopping experience.
Hello Prisilia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with our sizing. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I ordered a overnight bag that was linen and black. The first time I received the bag in brown. Returned the bag and requested the linen and black bag. Second order received the brown bag again. Received the wrong bag twice.
Hello Renee,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I just recently purchased the black sweatshirt dress and a cute jean shirt. I love Justfab's prices and the sizes are always just the right size. Please bring more clothing...
Hello Crystal,
Glad to hear that you had a wonderful shopping experience! Check out our new selections on the 1st of the month and we encourage our members to shop at the beginning of the month when the new styles are usually released to ensure availability. Have a fabulous day!
Best regards,
Chad
The sandals I purchased are a size too big and extremely narrow.
Hello Taylor,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your sandals. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The zipper on one pair of the Jean was broken Another the I really like I do to exchange for different size Thank you Lisa Lindsey
Hello Lisa,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your jeans. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hello Kate,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Everything was fine. Both pair of shoes fit. Just what I wanted.
Hello Charlotte,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I got 3 bags, 2 where were supposed to be the same, just different colors... 1 a two toned and 1 a whiskey... got 2 whiskey colors
Hello Christy,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I'm dissatisfied with the quality of the shoes in comparison to how much I'm paying. These shoes aren't lasting very long and are not very comfortable.
Hello Elizabeth,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the quality of our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
It was an awesome experience. Ordered the wrong size and got my true size very fast after.
Hello Shalamiesha,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I am very happy with all the items I received. Looking forward to buying again
Hello Naomi,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Can always find something, Quality isn't too bad for the prices. I love my handbags and sneakers and winter boot--wide calf.
Hello Carolyn,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad