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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I loved each piece as much as the last as I tried on my items. I felt sleek and sexy!
Navigating the website to find the products I was interested in was effortless. The items arrived within a week. Each item was boxed or packaged, and labeled individually, and not destroyed or damaged during shipping. And lastly - all of the items are of great quality and true to size.
Hello Tina,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Love It! It also comes in handy for a working mom when I need clothes.
Hello Malana,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
It's rare I've ever had issues with Just Fab but when I have, it's always been rectified quickly.
Shipping is so fast and accurate. I only buy footwear (no clothes or accessories) and the quality is better than in chain stores.
Hello Barbara,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I purchased a denim jacket from JustFab, and absolutely love it! It's a bit oversized and longer in length, which is great. The weight of the jacket is perfect--not too light or too heavy. I ordered sandals as well but didn't have as much luck. For flat leather sandals, they were so narrow that I couldn't even get my feet into them, which was a shame because they were really cute.
Hello Janet,
We regretfully note that we received your feedback regarding the fit of our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I do enjoy justfab, I have had some of my items sent to me others I have not which is upsetting at times. Being a member is great for the price we pay. However missing items just takes the cake for me
Hello Sharlyn,
It is with great regret that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I have hard time finding shoes that fit my feet. It's trial and error. I'm so grateful for the ease of return that JustFab offers. That's why I've stayed with them so long.
Hello Francisca,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
Hello
I placed an order on 4/2 and still have not received my shoes. I tried contacting Just Fab and all I'm told it was shipped. When tracking the package, the message says its awaiting receipt. I'm the one impacted because I can't get help. I'm considering closing my account.
Hello Tracy,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great quality and fast shipping! Easy accessibility to the site and to search what your looking for. Shoes are true to size and made very well!
Hello Erin,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Somewhat satisfied with the shoes. Nice and cute designs. Very simple but love it
Hello Sarry,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Most of the time shoes I wanted to order were out of stock, heels too high or not in my size.
Hello Paulette,
Thank you for taking the time to leave a review. We are very sad to know that you are not pleased with our availability and selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Firstly, let me say I am very pleased with my purchases.
Secondly, pre - covid there was a wider range of items available to choose from. This is no longer the case.
Finally, the prices have increased drastically.
So there are limited choices at increased values. As such, my purchases would be limited to items on sales only. In this regard I am truly disappointed.
Hello Nicole,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our selection and prices. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
My experience with JustFAB always been great, fabulous, wonderful, Beautiful... I have never had any complaints about any foot wear that I purchased from them. I have had so many complements every time I wore any shoe, boot or slipper.
I will start taken pictures and posting them to JUST FABS Web site for the summer.
Thank you JustFab..
Hello Detachia,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
I was excited when I first signed up for Justfab. However, the products are limited, outdated and honestly cheap. The concept is good, but the value isn't. Have you realized yet, you need relevent buyer's? One's that understand receiving something new, can make someone's day? I have enough credit to buy something special, yet I can't find something special on the website? It's outdated, drab, not fresh.
Hello Tresa,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and selection. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I never received my item. When I tried to contact them they told me that i received my item when in fact I have not
Hello Annie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I received the wrong item. Returned it and received the wrong item again!
Hello Stephanie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Super fast shipping and amazing quality! I have over 7 pairs of shoes from JustFab and absolutely love every pair!
Hello Christine,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Shoes ordered were not to my liking! These shoes were orthropedic shoes. I did not request for my money to be refunded.
Hello Zakkiyah,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I've been purchasing shoes on Justfab over years. I truly enjoy my shopping with Justfab every time.
First of all, all the shoes are so well-made and very stylish as well.
Second, price is very reasonable. Also, great deals are available especially for VIP members.
Third, easy process for return & exchange.
Only problem is that I can't stop shopping great shoes on Justfab! :D
I love how great selections of shoes they carry all the time throughout the season. Thanks Justfab!
Hello Rachel,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
Order was marked as delivered and I never received it I called customer service they told me it was left on the porch I staed I don't have a porch so they left it at wrong house. They resent my order and shipped it directly to post office received another notification that it was there I went to go pick it up the next day and again the order wasn't there. Called customer service they said they had to review everything and someone will get back to me in 48 hours still haven't heard from anyone.
Hello Jenn,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tifanye,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia