On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered 2 pairs of leggings and they aren't the sizes described to be. I even measured myself and followed the size chart on the website. I ordered a size up from what I usually wear (from other stores) and even the size up didn't fit. Now I'm left with something I can't wear and wasted money
Great customer service fast shipment shoes true to size
Hello Crystal,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Quiet clean place. Good to relax and stop for few hours or hour, I don't remember
Hello Zarinabibi,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
I ordered a ton of shoes a bit ago from here and I ordered an 8 which is my normal size and most of them were to small so when I ordered a 8.5,1 of 7 shoes fit they were to big. Size is never what its supposed to be and/or fit correct
Hello Trisha,
We are sorry to hear that the item you got did not meet your expectations. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I love the selection of shoes and the ease of shopping
Hello Lameka,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I have not recieved my irder as of today/ Where is my order. Please email me and let me know the shiping status...
Hello Edwin,
We regretfully note that we received your feedback regarding your purchase. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Very easy to navigate site. Great selection and even better prices. Will use again soon.
Hello Mary,
Thank you so much for the review. We appreciate the feedback you shared about the website and are happy that you are having a great experience. We hope you will always have a great experience with us in the future!
Best,
Lia
Had a great customer service experience during an exchange.
Hello Virginia,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
Over all was a good experience. Shoes are comfy and seem like they'll be easy to clean
Hello Kimberly,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
A giant waste of time! Poor quality, poor fit, and all tech is very glitchy! I could be browsing all dresses and every time I try to view an item then go back, it takes you back to the start rather than where you left off. Forget chatting for help, you can't even hit enter to send messages, it'll just go to the next line like enter rather than a send button.
Every time I placed an order, which took so long after dealing with glitches, I would always have to follow up to see where the heck my order was! I HATE how much they wasted my time and made me feel like the OPPOSITE of a valued customer. The only thing they value is charging my credit card monthly! Also, prices aren't accurate, they'll charge you full price for an item marked on sale, even as VIP Member. It's truly such a scam, no wonder they had a huge lawsuit brought against them!
*attached are images of part of my last chat for help which ended unresolved because I believe it froze! Infuriating, really.
Hello Corina,
It is with great regret that we received your feedback regarding the VIP membership. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Hello Karen,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
The style selection is always on trend. The shipping is fast, and I am happy with all of my purchases.
Hello LuCiana,
Such a fantastic review! Thank you so much for the overall favorable comments! You should only receive the greatest services. Enjoy yourself when shopping in JustFab! Have a pleasant day!
Best,
Lia
I absolutely love the boots and they fit amazingly good.
Hello Frances,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
So simple to order and would totally recommend my friends and family to shop Just Fab
Hello Sandra,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!
Best,
Lia
I enjoy shopping with just fab they always carry my size
Hello Jasmyne,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I received a really baggy overall and a small shirt. I ordered a L for all but the size was off for both. The dress was ok.
Hello Carol,
We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
Everything I bought was fantastic. You guys are a great website and I love it!
Hello Christina,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Person who delivered my shoes literally stood in front of the sign which states not to leave packages on front door because it doesn't work. And still left it there. And this was the same girl before who delivered mr shoes and left them outside when there is a more clearly stating to leave in the damn hallway. This is what will seriously make me not shop with just fab anymore, your site barely has appeal anyway!
Hello Jalysa,
We value the comments you made about the couriers we have. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
Both pairs of shoes I bought don't fit the feet correctly. They would be a health hazard to wear.
Hello Shawn,
It is with great regret that we received your feedback regarding the fit of our items. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Unable to return and unable to wear the cutest sandles with a clear heel. The other shoes have always fit perfectly.
Hello Nicole,
We value the comments you made about the fit of our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brionna,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth