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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Every time I order from JustFab, I am completely confident it will arrive exactly as shown online. I trust this site more than any others. I am always (unsurprisingly) satisfied, even after nearly 7 years.
Hello Nicholas,
Wow! Thank you for the great feedback about the merchandise and the delivery! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services! Enjoy your day!
Best,
Bonnie
My order was correct and delivered on time. The fit is good. I looked just like I thought it would look.
Hello Marva,
Thank you for sharing your wonderful review about your order, the merchandise, and the delivery. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Have a good one!
Best,
Bonnie
Very narrow shoes. I had never had to get extra wide shoes most of the shoes were too small to put my toes in
Hello Kasarah,
Thank you for leaving a review about the merchandise and the fit. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Hello Elizabeth,
Thank you for the nice words that you said about the merchandise. We truly appreciate reviews like these, which make us want to improve our products and services even more! Have a great day!
Best,
Bonnie
I recently had the pleasure of shopping on JustFab, and I must say that my experience exceeded all expectations. From the speedy delivery to the exceptional customer service, JustFab has certainly won me over as a loyal customer.
Firstly, the delivery was incredibly fast, even faster than I had anticipated. It's always a delight to receive my order earlier than expected, and JustFab certainly delivered in this regard.
On my first order, I accidentally chose the wrong size for a pair of shoes and it had some defective. However, I was relieved to find that JustFab offers a hassle-free return and exchange policy. The process was seamless, and I was able to exchange the shoes for the correct size without any additional cost. This level of customer service truly impressed me.
Moreover, the products I received from JustFab were of outstanding quality. The shoes I purchased were stylish, comfortable, and exactly as described on the website. The attention to detail and craftsmanship was apparent, making each purchase feel like a great investment.
What made my shopping experience even more remarkable was the incredible value for money. Thanks to a promotion at the time, I was able to purchase my shoes for a little over $10! The affordability coupled with the high quality of the products made me feel like I had struck a real bargain.
In summary, my experience with JustFab has been nothing short of exceptional. The prompt delivery, accommodating return/exchange policy, top-notch product quality, and unbeatable prices have left me thoroughly satisfied. I highly recommend JustFab to anyone seeking trendy and affordable footwear and accessories.
Kudos to the entire JustFab team for their excellent service and commitment to customer satisfaction. I am already looking forward to my next shopping spree on JustFab!
Thank you, JustFab!
Sincerely,
A Happy and Loyal Customer
Hello Mahdiyah,
What an amazing review about the merchandise, delivery and the promotion! We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will keep the ball rolling! Have an amazing day!
Best,
Bonnie
I ordered on my 1st and as of today May 17th I haven't received my package. And there's no change on the status of my order.
Hello Mahsa,
Thank you for writing a review about your order. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
I'm always satisfied with anything I purchased from these guys
Hello Anitria,
We appreciate your awesome review about your experience and the merchandise. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Enjoy your day!
Best,
Bonnie
Ordered all my size and two shoes were sent a half size larger when they aren't even listed online for the size sent to me. Almost impossible to get ahold of someone.
Hello Maria,
We appreciate you taking the time to share your feedback about your experience and the merchandise. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Love the tennis shoes and love the jeans. Great fit. I'm 5'2", 120 pounds.
Hello Cynthia,
It’s great to read your feedback about the merchandise and the fit. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a wonderful day!
Best,
Bonnie
I received the pair of shoes which I loved, had to return because the left shoe di not feel as comfortable as the left, was told to return which I did, I SEND BACK A DIFFENT SHOE WHICH I did not like!
Hello Carolyn,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Shopped all of the clothes that you have to offer. The pricing is way too high and the outfits are really low in choice.
Hello Pam,
Thank you for leaving a review about our style selections and pricing. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
I never received and get any reason about by the order never arrived so I decided to cancel my subscription. When I cancel that the agent told me that I'll receives a check with the month payment plus 10 us more and in my credit card the difference that I paid. However, I just get the check for $49 USD and never the $11,99 for the extra charge.
Hello Lilly,
Thanks for writing a review about your order and your experience. We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
I ordered just once in January for 49.79$ but why every month they keep charge in my account for 49.78$? For 3month now i didn't order and subscribed that is my until may 10 now you keep charging to my accounts that is may last im scared to to order again
Hello Melba,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Horrible, shoes was $18 and now they charged me $49.95 for membership fee. I never received any kind of email or notification saying that I have to pay 49.95 for membership fee. I thought I was just purchasing the shoes. Omg... what horrible experience. I will never return to this store. Thumbs down all the way
Hello Robert,
It is with great regret that we received your feedback regarding the VIP membership. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I was told that is canceled my VIP I could still used my credits. It then reinstated me and charged me. This is SHADY practice and I WILL share with my friends to NEVER use Just Fab.
Hello Andrea,
It is with great regret that we received your feedback regarding the VIP membership. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Hello Sloane,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Never received my order. I specifically said NEVER LEAVE PACKAGES UNATTENDED OR AT DOOR IF I DONT ANSWER. GIESS WHAT IT GOT STOLEN AND THEY DIDN'T EVEN REPLACE THE ORDER I WANTED SO VERY BADLY
Hello Helen,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The sandals broke and I'm extremely upset. I wish I never signed up
Hello Jamie,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Desde que los vi no deje de solar con ellos, los usare el dia de mi boda y desde que me los probé se que son los ideales, voy a poder caminar, correr y y bailar toda la noche porque son super cómodos! Definitivamente se merecen las 5 estrellas!
Hola Cinthia,
¡Nos alegra que disfrutes de nuestros estilos únicos! ¡También estamos felices de que sus artículos encajen perfectamente! ¡Prometemos continuar fabricando productos más hermosos y de buena calidad solo para ti! ¡Agradecemos el tiempo que dedicó a compartir su experiencia!
Mejor,
Zeth
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Greonna,
Thank you for your honest feedback about the merchandise. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie