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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I love all of the clothing that I chose and the delivery was quick and easy. Sometimes shopping online can be a real hassle but everything was seamless.
My package is late, the delivery date keeps getting pushed and I can't get an answer about where my pakage is.
Hello Angelia,
It is with great regret that we received your feedback regarding your purchase.You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Always a smooth transaction and great products. I'm always satisfied with the whole process.
Hello Guadalupe,
What an awesome review! Thank you so much for the positive overall feedback! You should only receive the greatest services. Have a wonderful shopping experience in JustFab! Hope to hear more from you in the future!
Best,
Lia
I have been an on and off member since 2013 due to economy, etc. However, I always come back! Great delivery time and love every shoe that I've purchased!
Hello Cynthia,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
2 pairs didn't fit at all and the others ones are just ok. My first order everything fit and I loved. Not so much for this one.
Hello Jetara,
We are sorry to hear that you were not satisfied with the items that you got. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I love them they're super cute they're just a little narrow so they're really really tight
Hello Lacey,
We are sorry to hear that the item you got did not meet your expectations. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
These shoes are absolutely painfully beautiful. Best way to describe it. It makes your legs look amazing and any outfit just right.
Hello Damaris,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Package says delivered "outside the door" on a nyc busy street when it was supposed to be delivered inside the store front which is like a POBox receiving store. Just Fab said to contact the carrier, They said they would reply with if 2 days. I've yet to receive a reply.
Hello Evie,
We regretfully note that we received your feedback regarding your purchase. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I will always purchase from JustFab. Timely shipping. Best items/Product
Hello Tonetta,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I ordered shoes in size 10 (even though I wear a 9). The description of the shoes said they were true to fit, so I'd hoped they would be slightly big. They didn't fit and that's disappointing. Makes me wonder about the sizing chart JustFab is currently using. How can I trust that any other shoe I order will fit?
Hello Eunice,
We appreciate you taking the time to share your feedback about the merchandise and the fit. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
I bought shoes for gifts they are affordable, but you don't have too selection
Hello Martha,
Thank you for leaving a review about the merchandise and our style selections. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
My shoes ship pretty quickly. If I need to return for a new size or a refund, it is easy to do.
Hello Carolyn,
Thank you for the nice words that you said about our Member Services Team, the delivery, and our return processes. We truly appreciate reviews like these, which make us want to improve our products and services even more! Have an amazing day ahead!
Best,
Bonnie
These shoes are not true to size i am a size 8.5 and these slip off of my feet. And the material the heel is made of is super heavy, but they are super cute
Hello Dina,
Thank you for leaving a review about the merchandise and the fit! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
The tech support or the person who helped was friendly, provided great customer service. He is easy to understand and very helpful. Keep up the good work!
Hello Laarni,
It’s great to read your feedback about your experience with our Member Services Team. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!
Best,
Bonnie
I ordered 6 pairs of shoes and had to return 3 of them. Two are damaged, two run small. In the past I've had the same experience where shoes come too big. The sizing is very inconsistent. The damaged shoes have 1/2 inch cuts in the seams.
Hello Hope,
We appreciate you taking the time to share your feedback about the merchandise and the fit. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
The shoes are two big I normally wear a 10 they are slipping off the Back of my feet
Hello Roselle,
Thank you for writing a review about the merchandise and the fit. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
I still haven't received my package and have had a hard time getting a hold with customer service. I cannot find a phone number for customer service. Is there please a phone number I can call?
Hello Erica,
Thank you for writing a review about your order. We value your feedback, and we appreciate you sharing your experience. Our Member Services will email you right away to help you further.
Best,
Bonnie
I love how when I order my products like my super cute shoes, they arrive so Fast! And the fit perfect
Hello Kim,
Thank you for taking the time to share your positive feedback about the merchandise and the delivery! We always strive for 100% member satisfaction, so we are so happy to hear that you are loving your purchase! Hope to hear more from you in the future!
Best,
Bonnie
Hola Ana,
¡Gracias por los excelentes comentarios sobre la mercancÃa! ¡Ha sido un placer hacer negocios con usted! ¡Espero que siempre tenga una maravillosa experiencia de compra en JustFab! ¡Disfruta tu dÃa!
Mejor,
Bonnie
I was disappointed that the shoes I ordered said 12 on the outside but when opening the bag the shoe was an 11. I had to send back and the received the new shoe it says 12 but seems to be the same. That is the reason for it being ok and not fabulous.
Hello Heather,
Thank you for sharing your feedback about the merchandise. Thank you for bringing this to our attention so we can take a further look into it. Our Member Services team will reach out to you via email shortly to assist you further.
Best,
Bonnie
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jacqueline,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia