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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I've been loving these shoes! The colors are fun, and they're surprisingly good quality. My only two hang ups are that the bottoms are soft and slippery, so I just bought those non-skid shoe bottom sticker things, which has worked great. Also, the sizing is inconsistent. My first haul, I bout in my size 7.5 and they all fit. My second haul, the 7.5s were too big, so this time I ordered 7s and they are too small. So far exchanges have been fine, but they take a little while. Overall I'm enjoying it.
$#*! the whole company stealing money from people. When i updated my payment method they simultaneously charged me a new membership fee and overdrafted my account.
Honestly, feeling more and more disappointed by Just Fab. Poor quality, very unflattering fits - does not seem to be sized properly (different size, top, and bottom, and irregular fits.) I never know if the shoes are going to be too small or too big - like way too big. Returns are not convenient.
My wife was happy with her gifted lastest pair of Zola Wedge Sandals. They are perfect. Looked same as shown. She was glad to have them for her. Thank you
Since 2022 I have called and written requesting the termination of this agreement with being automatically charged monthly $49.99 for a service I have only used once or twice and have no interest in continuing and have been ignored. I believe that I should be reimbursed for all those monthly charges since my request from last year to cancel the subscription.
Regards,
'
Marcella Henry
I ordered two pairs of sandals from JustFab and I never received them. I reported it to them and they suggested I contact the USPS. Well, I did and I haven't heard anything about my shoes since then. I'm very disappointed.
Agent was very helpful and took care of my issue. She answered all of my questions.
I ordered 5 items! I only received 4 of my items! I was looking forward to wearing the sunglasses on my vacation. I looked and they are not available now to reorder after I request a refund
I received a notification that the package was delivered but it never arrived, I tried to contact the shipping company but they didn't answer me either and I haven't received my boots.
I hope you can help me, thank you very much.
Hello Mary,
Thanks for writing a review about your order! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
I have NOT received my package! Please provide me with the tracking details!
Hello Robyn,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Everything fits to a T and the styles are gorgeous, I would definitely be placing another order very soon; also, I got my package in a little over a week. Thank you JustFab.
Hello Anastasia,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Hello Marva,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
I have been a VIP for probably about a year now, and the whole VIP/reward / discount thing when you're buying shoes can be maddening! It's like you can use your membership fees to buy shoes and use your rewards but you can't use a discount at the same time but you can use a discount + VIP but no rewards, or something like that. I still don't understand it. And I have no idea what the prices on the product detail pages reflect, but shouldn't you get the price shown regardless of how you're paying? I don't know, or all seems kind of wonky. The return process kind of sucks too. I bought some boots awhile ago, and the second time I wore them both of the little shoelace hooky things at the top popped out. Since I had worn them already, though, I couldn't return them or exchange them for something different. All that being said, though, I do really love their shoes. I've purchased maybe around 10 pairs of boots and a pair or two of shoes and they've mostly been great. I even found some that I like so much I bought two more identical pairs when I got paint on the first ones.
Hello Karilynn,
We appreciate the feedback you shared regarding the items we have and member credit usage. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
So Far I love most of my shoes, I have had issues with 2-3 pairs but that's nothing from all the shoes I have bought, and the last 3 pairs I am really happy with.
Hello Luz,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
Hello Jodie,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Hello Vicki,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
It is user friendly! Love the online shopping experience. Love the choices.
Hello Charie,
Thank you so much for the review. We appreciate the feedback you shared about the website and are happy that you are having a great experience. We hope you will always have a great experience with us in the future!
Best,
Lia
I hadn't purchased anything in quite some time because I found most things to be "too young." Then, I saw the dress I knew would be perfect for a June wedding I will be attending. I continued looking and found just the most adorable top, on sale, so I bought it as well. Both items are amazing. Glad I took more time to shop. I'm even encouraged to perhaps buy something else, soon!
Hello Toni,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
Bought shoes, bras and some earrings. All items were shipped nicely. I love all my purchases.
Hello Amanda,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Susan,
We appreciate you taking the time to share your feedback about your order. Thank you for bringing this to our attention so we can take a further look into this. We'll reach out to you via email immediately to help you further.
Best,
Bonnie