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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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Got two pairs of shoes they seem to be pretty good quality. Have only worn once so far and seems good.
When I first started with Just Fab their were so many plus size options. Unfortunately that is not the case anymore.
I have had Just Fab for a long time and the quality of items and variety for plus size has gone way down. I am looking to get rid of it now.
Had to contact Customer Service regarding an exchange I completed using the JustFab app. An QR code was emailed to me, which needed to be scanned by the shipping agent. No packing, or labels to print. I was very impressed how easy JustFab made it so easy to return/exchange. QR code did not work when I tried to return the shoes. I called JustFab and explained the problem regarding the failed QR. A new code was sent while I was on the line. To confirm the QR code was correct, the agent asked me to open the email, and verify the code was sent correctly and could be scanned for the return. Everything worked perfectly. One call and it was Done!
The service here is wonderful as usual, I haven't shopped here in over a year and it seems like I never left. Quality is great, customer service was kind and courteous when dealing with my concerns. This is what I've always experienced here. Love it.
The penny loafers I ordered are just like the ones I remember wearing when I was younger. Soft, supple leather with comfortable insoles and rubber outsoles. Nostalgic. Old school.
Selection was of good variety and able to find what I was looking for. Ordering was easy and delivery was within a reasonable time. Loved what I got!
Its went well, no bad experience! I bought ny boots, with the right color and right size, i always wear it. Thank you
Like most things that sound too good to be true, I had low expectations putting in an order.
Not being familiar with the designers names and not being able to see or try anything on, it was a crapshoot at best.
I was pleasantly surprised when the orders showed up!
The quality of the shoes were impressive and while I have a narrow, low volume foot, the fit is very good!
With my satisfaction comes some excitement as I look forward to my monthly opportunities to save money on high quality shoes!
I highly recommend JustFab!
All the shoes I have bought from this site were a perfect fit and they look awesome on my feet. Every time I go to church people tell me that they look awesome
I've been a JustFab member for over two years. I'm a new mom and JustFab has helped me SOOOO MUCH throughout this journey of motherhood. I'm a corporate girly and this is where 90% of my shoe inventory comes from! Quality is just as good as high end. Will always keep my membership not only because I forget it because I love the quality and having sometfor myself! :)
Ordered a size 3, and size fits more like a 3 1/2. Too big for child's feet.
Hello Susan,
It is with great regret that we received your feedback regarding the size of the shoes that you got. That's really disappointing, especially when you were expecting the right fit. It's frustrating when sizing isn't accurate, especially for children's shoes. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Very good brand. Fast delivery. It's third order and all I. Very good quality
I was very pleased with my experience. The variety was great and it was hard to narrow it down. My deals were very good also. The best was the day they arrived.
Loved the quality of items purchased, and at such a reasonable price point. It's a win-win
The fit for the boots and shoes was as expected, and even returns were easy, without any hassle.
I love my purchase because the boots look great and fit great!
I've been a member for a few years on and off. I have never gotten anything that I didn't instantly love. If I am complimented on something, I can't wait to tell them... Thanks, I got it at JustFab! I just spent 3 credits and spent last week and currently this week, wearing everything I got in so many ways! Thank you so much for always having quality products that are easy to say yes to. XO
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Patsy,
It is with great regret that we received your feedback regarding the selections we have. We understand that there are several things in your showroom that you would like to purchase, and I would like to let you know that we take our VIP members' feedback very seriously. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia