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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I ordered 2 pairs of shoes, 1 for me and 1 for my daughter. In my shoes. On the left foot. The insole lining was installed crooked. So now when I walk, I can feel the edge of the insole all the way down my foot. My daughter's boots are so cheaply crafted she can't wear them without pain.
I love using Just Fab to buy my shoes because there's always something for me. Also, it's easy even when the size or style doesn't fit me exchanges are super easy.
Everything I purchase is wonderful
Love there products!
I loved the shoes! Great quality and my original package was stolen and they resent it with the express shipping like I paid for the original package very happy will definitely keep my vip pass for future purchases
JustFab uses FedEx for delivery. You are able to have FedEx hold the package at one of their facilities or have it delivered to a Walgreens or other location. I was not going to be available for the delivery time and date (working). I constantly tried to change the time, date or location. But because of the delivery option chosen by JustFab, I was unable to do so. I watched, on my ring camera, someone steal my package off of my porch. Very disappointed. Did not get items.
Hello Melanie,
We're sorry that you were unable to adjust your delivery options and that your package was stolen. We understand how frustrating and disappointing this must be, especially after trying to make arrangements to ensure a secure delivery. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I love these boots ill definitely buy more from JustFab, I really thought this deal was too good to be true but I was proven wrong.
I love my three pairs of boots that were a great deal. I love that they all fit perfectly and my feet feel comfortable.
Came in a timely manner, looked just like they did when I purshased them and pulled them out the box
Very pleased with the appearance and quality of the shoes I received for only 10$
Hello Eric,
We're truly sorry to hear that you haven't received your order, and we understand how frustrating this situation must be. We always aim for a smooth and timely delivery experience, and it's concerning that you haven't received your purchase yet. We'll be sending you a private message now, so we can address this matter as soon as possible.
Best,
Allison
My experience was great, the representative was nice, friendly, and honest. He was willing to understand why my purchased was returned, by getting assistance.
I've been a customer for almost 13 yrs. JustFab always has a great selection, good quality, and great prices. The website makes purchasing so easy. Their customer service is awesome. They make returns hassle-free. Always a great experience with them.
First time ordering and I was a little hesitant about the reviews. My order came fast and the shoes are great!
I made a my first purchase about 4 months ago just to check the quality, I didn't expect much for the value I was given... But surprise! I love the shoes so much I just made another purchase. Thank you..
Never got package. No explanation. Nothing. Customer service web chat was unhelpful with amending the issue.
Hello Tierra,
We truly apologize for the frustration you've experienced regarding your order. We understand how disappointing it must be to not receive your package without any explanation, especially when you've already tried to get assistance through our Member Services Team. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
They're amazing and he loves them Bruno Marc dress shoes for men love them my husband has every color
The bag is wonderful, nice quality and very spacious. The delivery of the bag is where the problem occurs. The delivery person does not ring the bell and just leaves the package on the steps for anyone to take!
Hello Tracy,
Thank you so much for your feedback! We're glad to hear that you're happy with the quality and spaciousness of your bag. However, we sincerely apologize for the delivery experience you had. Your concern about the package being left unattended is certainly important to us. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Wade,
Thank you for giving our products a try! We have a reputation for keeping our members happy and I want to make sure that you'll be satisfied with your experience, especially with the shoes that you have purchased. We value you as a member and want to make things right! Our Member Services Team will contact you right away to provide the most suitable way to fix your concerns without delay.
Best,
Chad