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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Always my go- to when I want a fabulous selection of shoes, along with great prices and fast service.
I was strolling through the website, saw some shoes that I liked, found my size and placed my order. It was quick and easy, my shoes arrived quickly. I am a VIP member and will continue to shop with JustFab
Hello Sakina,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
I wish there would have been a bigger selection of shoes in my size. Some were ugly but overall cute.
Hello Toni,
Thank you for sharing your experience with the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I purchased these shoes for work. From appearances they looked professional, strong and could take the wear and tear of everyday office use. I however found them to be very hard and inflexible and resulted in many blisters on my feet from the rubbing of the shoe against my skin from just one day of use. I could not wear them again, my feet refused to let me.
Hello Cassie,
Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
All the shoes I brought and clothes as well fit perfectly and go along so well with my style I love everything about my order.
Hello Mumtaazah,
We are glad that you love the items you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
I purchased 4 items 2 shoes, a blazer and a purse both pair of shoes did not fit
Hello Tiffany,
Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Got my loafers and they are so comfortable. Everyone compliments me on them. I am very satisfied with my purchase,
Hello Michele,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing JustFab items! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
I have not had a chance to experience my new shoes
Hello Vernell,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing JustFab! Have a great day!
Best,
Mary
JustFab made my purchase and exchange process SO easy, which has never been simple with an online retailer previously. I'm so glad I opted to exchange rather than return, and I love my new shoes!
Hello Vanessa,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! Hope to hear more from you in the future! Have a great day!
Best,
Mary
I didn't realize I was signing up for a prescription service until I was charge for the next month.
Hello Stephanie,
Thank you for sharing your experience with the VIP program and the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I thoroughly am enjoying my new sandals! They are super cute and comfortable!
Highly recommend!
Hello Marsha,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing JustFab! Have a great day!
Best,
Mary
Used my credit to get a dress and bag. I received them fast and they are just as advertised.
Hello Bridget,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
Hello Karen,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing JustFab items! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
My experience was excellent, love the items i ordered. Fit perfect and great quality.
Hello Althea,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
I contacted customer service to exchange a sandal for a smaller size and was sent a completely different sandal. It is not from the warehouses mistake but the customer service representative mistake because she did not properly listen to what exchange I was trying to make.
Hello Brianna,
Thank you for sharing your experience with your exchange order and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I love shopping with JustFab. They take the guess work out of finding what trendy and cute because everything is trendy and cute.
Hello Abby,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
Overall I've had a great experience with JustFab. The styles are cute and reasonably priced if you're VIP! You can skip months without penalty if its not in your budget that month. Returns are easy to make and overall customer service has been responsive and accomodating. My only issue is some months fall really flat. There has been times I've logged on, ready to buy, and there is just barely any new styles or items. If they are, they are very plain.
Hello Christie,
Thank you for sharing your experience on the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Sent to my billing address, twice. No help from customer service after the second failed attempt
Hello Leslie,
Thank you for sharing your experience with your order and with our Member Servies Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I made a purchase two months ago, why is that I am just not getting my exchange and my refund?
Hello Damietia,
Thank you for sharing your experience with the items that you return and exchange. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I purchases a summer tank dress in coral and white stripes which is very stretchy, cool, and comfortable. I can dress it up with short heel strappy sandals or dress it down with slides or white sneakers.
Hello Tiffany,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing JustFab items! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Betina,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary