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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I have two orders and unfortunately after more than one month still Haven't received my items. Don't buy from this website it's scam!
I loved the look of the shoes I bought, but they were excruciating painful to walk in. I had blisters after 10min. There really isn't much on the site to choose from.
Hello Rachel,
Thank you for sharing your experience with our items. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Greetings,
I love JF shoes and their reasonable prices. I am a JF woman for life. Thank you JF for the beautiful choices of shoes that you offer to women such as myself.
Hello Sandra,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
I loved the Moto Jacket the dye smell is a bit strong. Recommend laundering before wearing. Also, the Bag was great just a bit smaller than I anticipated.
Hello April,
Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Poor quality, not what expected and I think one of the items might have already been worn? Over all disappointing. Trying to return the three items.
Hello Bailey,
Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Just fab erroneously cancelled my order, used my p.o box as a shipping address refused to update my information, therefore my package was returned via FedEx. I paid twice to have 2 different orders reshipped still haven't received my package or the refund.
Hello Niyaj,
Thank you for sharing your experience with the orders you made on the account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Fullfilled Fullfilled Fullfilled Fullfilled Fullfilled Fullfilled
Hello Yanicka,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
I like the bag I ordered however the person helping me wasn't hearing what I wanted to do which was to redeem my points for my purchase.
Hello Sharon,
Thank you for sharing your experience with the item you ordered and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I am always pleased with the prompt service and the quick delivery of all of every item I have ordered and the products are such great quality. Satisfied client!
Hello Glenda,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
Easy choosing, quick delivery & great customer service overall
Hello SaDiyya,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
I wish I could say this was the first time this has happened with a just fab purchase but this has happened with 3 other shoes that I have purchased. This specific shoe looked glued together and as I took a closer look after feeling unsafe wearing them I realized they were so poorly put together, I think it's unfortunate that such cute styles are so poorly made making them impossible to get to wear. I am going to cancel my membership because it has just turned into a waste of money…
Hello Dalia,
Thank you for sharing your experience with the shoes you ordered and we are sad to know that you are canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I got the wrong pair of shoes. It's a good thing they could fit me tho, and I don't mind the style.
Hello Kristen,
Thank you for sharing your experience with the shoes that you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Excellent am so happy with all the shoes I have bought so
Hello Lilly,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing JustFab! Have a great day!
Best,
Mary
Love Just Fab excellent customer service and an exceptional resolution.
Hello Kdyesha,
Thanks a lot for the feedback. JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
The color was nice. The comfort was ok. It isn't the very best. However this shoe is the best out of all the shoes I have purchase in the past.
Hello Cathy,
Thank you for sharing your experience with the item that you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I never received my shoes. I thiught it was a delay but they never came in and when i cheked the traking it showed that they we supposed to have arrived weekes ago.
I ordered these because they looked very cute online. They were cute in person as well but the material is so cheap it scraped my skin off and has left me in severe pain. DO NOT ORDER THESE SHOES.
I have been ordering for your company for several years and i pleased with every purchase also i love how if something is not fitting just right i can return it with no problem also the new product is shipped out so fast
Very easy to navigate the experience was very helpful.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mojgan,
Thank you for sharing your experience with the purchases you made on the account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary