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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I've been a VIP Member for years. I can say all of the shoes I have ordered have always been very nice quality. The issue I have is, most of the time when I go on the app they are more often then not, sold out of the shoes I want to buy and it takes forever for them to restock. It's extremely frustrating.
I've had credits I want to use before canceling my membership but I can't find anything I'm interested in buying, in stock!
I have been with Justfab VIP since 2021. Every month Justfab charge my account every month 49.95 for my membership. I let my membership credits build up. And when I'm ready to order, I make a big order. Yestoday I had to call customer service because. It was still requiring me to pay $15 when I had $700 of VIP credit. S mind you, this is not something just fab has given me. This is my money that they have taken out of my account. Usually what they do is they will take a membership. Credit convert it to a store credit, so it can 0 it out. Well, the customer service sucked. I stayed on hold for an hour and a 1/2. They were trying to get me to use all of my membership points. Which I felt was very unprofessional. It was almost like they didn't want me to have those credits. Cause I wanted to make more money off. Ofshe says that the system doesn't allow them to do that anymore. When I just did this recently? Needless to say, I asked her to cancel my membership. They lost a very good customer since 2021 for a poor customer service. And for $15 when I had a credit of 700. It's another way for them to profit once again. It's not like just fab had giving me those credit. This is money that they had taken out of my account. Not happy at all would not recommend just bad to anybody, especially the membership
Hello Tiffany,
Thank you for writing a review about the membership and the Member Credits. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
I love the clothes. However, your return process is very complicated and frustrating. I had to send three emails then finally with the process I finally received a label. I printed out the label went ot the post office and paid $17 to return 4 items in the small package that was it originally sent. I still haven't received my refund, now I'm told the incorrect address on the label. This is the most ridiculous thing I've ever heard. I had another order on hold until I got my return, but I've changed my mind because if I can't go through this again, although I love the clothes. The cut is so different and it's hard to sometimes figure what size on certain items. So, I won't be ordering from JustFAB anymore. I'm hoping I'll get my refund on the 4 items I returned soon.
Very disappointed, the monies was taken out of my account immediately. The orders should not take so long and the return process definitely needs to be changed and made similiar.
Hello Linda,
Thanks for sending your review! Your feedback about our returns and exchange policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have been shopping from JustFab since 2017, I have always had a great experience with Products and Customer Service.
Hello Karmen,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and Member Service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
I love my new shoes. They are light weight and bright. They match my new out fits.
Hello Loraine,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing JustFab items! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
I recently bought a blouse that was a bit snug, so I called Customer Service to return it and order a larger size. I received by email the return label while I was talking to the representative. I shipped out the blouse the next day and received the replacement blouse within a week. I have always been impressed with Just Fab's customer service. This was just one example of their professionalism.
Hello Rhonda,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
Nice, i like to be a member. I like shoes and clothes but only i want a confy line maybe with memory foam.
Hello Beatriz,
Thank you for sharing your experience with the shoes you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I purchased my shoes on clearance and very disappointed. They did not fit at all.
Hello Barbara,
Thank you for sharing your experience on the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Love the bag. Its small yet has a lot of room inside.
Hello Donna,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
I always have a good experience with Just Fab whether it be for purchases or a return.
Hello Elizabeth,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Best,
Mary
I don't enjoy shopping in stores. Just Fab gives me a chance to snap up new styles conveniently.
Hello Sharon,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
Best,
Mary
I purchased 4 pairs of summer shoes and was so excited to receive them. They were all so cute and fit well. Getting them on sale was an added bonus. My shoes arrived in a timely manner and were well packaged. I've been buying from JustFab for over 10 years and love their products and styles.
Hello Monica,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Bert,
Mary
My dress and sandals were a perfect fit. I am always satisfied with everything I get from JustFab.
Hello Lisa,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
I can't find anything. And if I forget to skip a month my card gets charged, so it's impossible to cancel my account.
It's a never ending trap.
Hello Carriann,
Thank you for sharing your experience with the items we offer and we are sad that you are canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Shoes are too expensive...other stores offer what l want l m stopping my membership ASAP
Hello Stephanie,
Thank you for sharing your experience with our items and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I've always gotten only shoes from here and for so long wanted to try the clothes. I finally did it and tried one of your blazers and wow! I was pleasantly surprised at how it felt and fit! By far the best one I've tried. Justfab has a great variety of items!
Hello Cindy,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing JustFab items! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
I've been with justfab for a few years now and I have so many shoes! It's an amazing company with a lot of great prices and styles of shoes. Also the customer service are always friendly and accommodating and very helpful. I love justfab!
Hello Tara,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
I've purchased about 10 pair of shoes from Just Fab over the years and it doesn't matter what style they are all terribly uncomfortable. They are made of hard plastic with little cushion, making them stiff and the footbed feel like walking on cement.
Hello Erica,
Thank you for sharing your experience with the shoes you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Clothes and shoes are both better than expected and they arrived weeks before I thought they would. 5 stars. Super impressed.
Hello Lacey,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
So if the shoes are to high to wear or dangerously to high to wear just fab has a great exchange policy JustFab shoes are Excellent I Love my Shoes
Hello Lisa,
Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Angela,
Thank you for writing a review about our merchandise and selections! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie