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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I have been a member on and off for years for Justfab. It never fails that every time I get a membership, I skip a month and then I am still charged for that month. I end my membership each time after. It's rather frustrating.
I will not be coming back after this last transaction.
Excellent customer service. Every product that I have purchased from just fab has been perfect for me. I am a fluffy girl happy girl with a size 11 shoe and every shoe that I have purchase has fit in my foot perfectly thank you just fab
Hello Jacqueline,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback about our Member Services and our merchandise. We would like to assure you that we will strive to improve our members satisfaction. Have a wonderful day!
Best,
Bonnie
Received my items much faster than expected. Great amount and value for what I spent
Hello Dominique,
We are glad to hear about your amazing feedback regarding the merchandise and our delivery! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
She was quick and knew exactly how to accomplish what i needed. Very nice as well.
Hello Celina,
Thank you for sharing your wonderful experience with our Member Services team. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Have a wonderful day!
Best,
Bonnie
Hello Hilda,
Thank you for the nice words that you said about our Member Services team. We truly appreciate reviews like these, which make us want to improve our products and services even more! Have a nice day!
Best,
Bonnie
I love these sandals! They are so cute and the color is beautiful! Don't hesitate to purchase! They are soft and comfortable to wear for long periods of time. You won't regret having them in your summer arsenal!
Hello Dione,
What an awesome review! We are grateful to hear your honest feedback about our merchandise. Members like you always inspire us to do our best. Thank you, and we value you! Have a great day!
Best,
Bonnie
Shoes are not comfortable. It's like stepping on the ground, there is absolutely no cushion.
Hello Adriana,
Thanks for writing a review about our merchandise! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
Not sure why they didn't come in a box. Overall I like the shoes
Hello Joy,
Great feedback! Thank you for taking the time to leave a review about our merchandise. We sincerely appreciate it, and we’re always happy to hear that our members are happy! Have a great day!
Best,
Bonnie
It's really expensive to pay $60 a month just to belong, it feels a bit of a rip off
Hello Jocelyn,
Thank you for sharing your feedback about our merchandise and the monthly Member Credit. We hear you, and we strive to provide a variety of styles on our website. Our Member Services team will reach out to you via email shortly to assist you further.
Best,
Bonnie
Nothing I received fit could've r get a straight answer how to return or exchange items and will missing 1/2 my order!
Hello Cassie,
We appreciate you taking the time to leave a review and letting us know about your order. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Hello Holly,
Thank you for your honest feedback about your experience. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
My experience was effortless! My shoes were cute and fit perfectly! The quality seems good so I'm ready to see how long they last me.
Hello Justina,
Thank you for the nice words that you said about our merchandise. We truly appreciate and reviews like these that makes us want to improve our products and services even more! Have a nice day!
Best,
Bonnie
If you have nonexistent ankles, then maybe…just maybe the strap will reach around so you can fasten them. What a waste! I'd return them, but my husband got rid of the box.
Hello Katie,
Thank you for sharing your feedback about our merchandise. We hear you and we strive to provide a variety of styles in our website. Our Member Services team will reach out to you via email shortly to assist you further.
Best,
Bonnie
The items I purchased were not of high quality. I was hoping for better.
Hello Anika,
We appreciate you taking the time to share your feedback about our merchandise. Thank you for bringing this to our attention so we can take a further look into this. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
1 pair had a stain when I received it & the fit isn't right either. 1 pair was too short. 3rd & final pair is okay, but it runs small too... Not happy...
Hello Dawn,
Thank you for writing a review about our merchandise and sizing! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
I absolutely love the shoes I bought. I bought some heels that I needed for a girls trip and with the outfit I wore it complete it.
Hello Carolyn,
We appreciate your awesome review of our merchandise. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Enjoy your day!
Best,
Bonnie
Hello Toni,
We are glad to hear about your amazing feedback regarding the merchandise! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
They charged me in the middle of the month and said it was because I didn't skip the month. I have email proof that I did and have money that I haven't spent because it has happened before. I was told it can't be refunded. DO NOT use them/ they take your money and when you try to spend it-you can't use all of it towards your purchase.
Hello Shelly,
Thanks for writing a review about the skipping option and the Member Credits! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
Hello today I just wanted to let people know and advise them that this place has been stealing money from me for quite some time and barely noticed they been making random purchases on my account be aware folks thanks
Hello Eugene,
Thank you for taking the time to leave a review. I'd be glad to look further into your concern. Can you please provide any further information in a private reply? In your response, please include one of the following, so that I can look up your account:
- A valid order number
- The email address associated with your account
- The phone number associated with your account
Let me know if you have any other questions and I'd be glad to help you in every way I can.
Best,
Zeth
Me quedo muy mal la ropa. Y no supe como devolverla. Por el costo del correo.
Hola Gloria,
Todos los comentarios son importantes para nosotros, por lo que apreciamos el tiempo que se tomó para informarnos sobre los artículos que recibió. Nos esforzamos por brindar un excelente servicio a los miembros, por lo que un representante de nuestro Equipo de Servicios para Miembros se comunicará con usted de inmediato.
Mejor,
Ivy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michaela,
Thank you for writing a review about the membership and the skipping option! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie