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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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My daughter is a standard 8 in pretty much every brand of clothing we've ever tried with no issue. These fit more like a 6-7 & once washed (in cold) & dried on low… she couldn't wear them anymore
This stuff is cheap China crap. Don't waste your money unless it's on sale for CHEAP, and u don't need to wear it too many times
Hello Tiffany,
Thank you for taking the time to leave a review about our merchandise. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
Hello Judy,
Fantastic feedback! We appreciate you taking the time to leave a positive review about our Member Services team.Member satisfaction is our foremost priority, and we promise to always serve you the best. We value our members, as well as your opinions. Hope you enjoy your day with us!
Best,
Bonnie
I placed an order on August 2,2023 and thought by placing an order that my checking account would not get charged additional money for not skipping the month. Normally, I try to "Skip the Month" so my account will not get charged and sometimes I forget to skip.
It has been a long while since I placed an order. Please help my confusion. If I place an order, do I still get charged and money is taking from my checking account? In the future when I place an order, am I supposed to also click "Skip the Month"? Please help my confusion so I will do it correctly and additional money is not taken from my checking account when I place a future order.
Thank you so much!
Hello Lynette,
Thank you for leaving a review about our skipping option. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
I've been with JustFab for over 10 years and have been quite satisfied with their products and online access. Delivery is always quick as well.
Hello Hope,
Thank you for the kind words that you said about our merchandise and delivery. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Have a fabulous day!
Best,
Bonnie
I had been trying to close out this account for over a year and finally got the grandkids to order to use all my credits. All except one. Ordered some white slip on and the first time I wore them they although not around dirty environment they because so soiled that I do not think I will be able to ware them again. Hope they make it thru the wash!
Hello Synthia,
Thank you for writing a review about our merchandise. We value your feedback, and we appreciate you sharing your experience. Our Member Services will email you right away to help you further.
Best,
Bonnie
I've purchased many shoes from Just Fab! Easy purchase and return policy
Hello Stephanie,
Thank you for your wonderful feedback about our merchandise and return policy. It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Have a wonderful day!
Best,
Bonnie
Wonderful! This is the best money ever spent! I will always shop with JustFab
Hello Jai,
Amazing feedback! We appreciate your wonderful review of our merchandise and brand. It was really a pleasure doing business with you! We hope you will always have a fabulous experience with us! Have an amazing day!
Best,
Bonnie
Hello Mona,
Thank you for the nice words that you said about our merchandise, pricing, and delivery. We truly appreciate reviews like these, which make us want to improve our products and services even more! Have a nice day!
Best,
Bonnie
Clothes are better in person than they looked on the site, super comfy, easy to order and delivered quickly!
Hello Krystin,
It’s great to read your feedback about our merchandise and delivery. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!
Best,
Bonnie
Since you sent this email requesting a rating, I'll be blunt. Tracking my package and my delivery date getting pushed Multiple times, and then taking the delivery date off of my tracking all together is extremely frustrating. My child's back to school shoes were supposed to get here before she started school. Now she's been in school for days and they still aren't here. Extremely disappointed, will not be continuing my membership.
Hello Savannah,
We appreciate you taking the time to share your feedback about your order and delivery. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Something was wrong with shoes upon arrival, I returned it and they charged me for shipping.
Hello Nita,
Thank you for your honest feedback about our merchandise and return process. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
Fantastic, great merchandise to select from and always on time with delivery.
Hello Mark,
We are glad to hear about your amazing feedback regarding the merchandise and our delivery! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
I got the notification of the delivery but the package wasn't there when I arrived home.
The rating isn't that I was u happy with an item I just never got them unfortunately
Hello Shaneka,
Thank you for leaving a review about your order. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
First I was charged when I had opted out by the 2nd of the month. And there was no willingness to fix that. So I tried to spend my 'credit' and they charged me 14 more even though the shoes were less than the credit!
Hello Angela,
Thank you for leaving a review about your skipping experience and the monthly Member Credits. We appreciate you for bringing this to our attention so we can take a further look into this. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Justfab has the best exchange system or returns. They never dissappoint me with their shoes and their customer service are the best. Thank you.
Hello Kiara,
It’s great to read your feedback about our returns and exchanges policy and also about our Member Services team. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!
Best,
Bonnie
I have 24 credits I was told I could use to purchase things. However, when I went to check out, none of the credits were used, and that my order was $286!
Hello Beverly,
We appreciate you taking the time to leave a review about our Member Credits. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Just fab has given me the freedom to shop for items I need when I need them. And when I don't I just skip the month no questions asked. Their personal picks are perfect and I never have a problem with the fit. Keep going…I need a bigger closet…lol
Hello Katherine,
Wow! Thanks for sharing a review about merchandise selections, sizing, and skipping options! We are truly grateful to you for choosing to do business with us! Hope to hear more from you in the future! Enjoy your day!
Best,
Bonnie
Order arrived in a timely fashion. Fit was perfect to advertised size. I always love everything I get from Justfab. It really is JUST FABulous!
Hello Patricia,
Thank you for taking the time to share your positive feedback about our merchandise, fit, and delivery! We're glad that everything worked out for you. Hope to hear more from you in the future! Have a great day!
Best,
Bonnie
I always love a great deal, 2 for 1 works for me. Just loving JustFab
Hello Venus,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your purchase! Thank you for taking the time to leave a positive review about our promotion. Hope to hear more from you in the future!
Best,
Bonnie
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Taren,
We appreciate you taking the time to share your feedback about our merchandise and pricing. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie