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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The dress has this weird seam line right across the waist area that doesn't align with the split or shape. I'm not a fan. Also, I've been charged for the membership even though I made a purchase on the 3rd using my membership credit. What is going on?!
Hello Megan,
We're so glad that everything worked out for you. Thank you for sending a review about our merchandise and delivery. We appreciate your feedback and would like to assure you that we will strive to improve our members satisfaction. Have a wonderful day!
Best,
Bonnie
I reside in a remote area where the US Postal Service does not deliver. I am only able to receive packages via FedEx or UPS. I have informed JustFab of this numerous times and was told a note would be added to my account. They continue to ship my orders via the US Postal Service- needless to say, I don't receive the orders and they get returned to JustFab. I have been a loyal member for the past 6 years, but am now considering canceling my membership!
Hello Lisa,
We appreciate you taking the time to share your feedback about your order. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
When went to cancel I was led to a page within the justfab.com site with an inaccurate phone number. The phone number leads to telemarketing scam about medical devices. I was surprised by the poor web design.
Hello Ashley,
Thank you for your honest feedback about your experience on our website. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
Decent quality, speed of delivery good, prices high but good sales.
Hello Elissa,
Amazing feedback! We appreciate you taking the time to leave a review about our merchandise, pricing, and delivery. It was really a pleasure doing business with you! Thank you for choosing JustFab items! We hope you will always have a fabulous experience with us! Have an amazing day!
Best,
Bonnie
Easy shopping, checkout, & quick delivery. And both pair of shoes are fabulous!
Hello Trisha,
Awesome! Thank you for your positive review about our merchandise, website, and delivery. We always strive for 100% member satisfaction, so we are so happy to hear that you are loving your purchase! Hope to hear more from you in the future! Have an awesome day!
Best,
Bonnie
My daughter (3yo/5t) wore this outfit on the first day of school and it was PERFECT! Everyone loved it. I don't know if I can say it's a "little big" in general, bc my little one is taller than most 3yo's. But it was a little lose on her, so it's probably TTS for typical size.
Hello Stefanie,
Wow! Thanks for sharing a review about our merchandise and our sizing! We are truly grateful to you for choosing to do business with us! Hope to hear more from you in the future! Have a great day!
Best,
Bonnie
I've found it very difficult to find things to buy in the site. Very limited stock. And I do not like this new format for using your credits. Seems like a big rip off to me.
Hello Cindy,
Thank you for sharing your feedback about our merchandise selections and the Member Credit. We hear you, and we strive to provide a variety of styles on our website. Our Member Services team will reach out to you via email shortly to assist you further.
Best,
Bonnie
Never received my order. Reached out and chatted with customer service and they weren't very helpful.
Hello Kristi,
Thanks for writing a review about your order and our Member Services Team! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
Just Fab never disappoints! There aren't many shoe companies who accommodate stylish women who have larger feet! To find a size 12 shoe in a trendy style at a reasonable price is possible now. I love the booties I purchased and will be ordering another pair in the other color soon!
Hello Karen,
It’s great to read your feedback about our merchandise, sizing, and pricing. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!
Best,
Bonnie
I enjoyed being a member of JustFab for years, a decade at least. Recently they've changed their policy. If you don't "skip the month" they still charge you the monthly rate, but you only get to choose from certain items to "purchase" like 2 pairs of earring that come to $20 - that's what your monthly $40 went to. They've become a scam. You literally cannot purchase what you want with your own money. They should be put out of business.
Hello Stacy,
Thank you for sharing your feedback about the membership, the skipping option, and the Member Credits. We hear you, and we strive to provide the best for our members. Our Member Services team will reach out to you via email shortly to assist you further.
Best,
Bonnie
O want to cancel this subscription but I have too many credits to cancel. I hate the monthly subscription price. I understand you can skip the month, however this is not always the most pressing thing on my mind with work, kids, and life.
Hello Caitlin,
We appreciate your honest review of the membership, skipping option and the monthly Member Credits. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
The website is easy to navigate and the things that I need was easy to find.
Hello Jenny,
We are glad to hear about your positive feedback on our website and your experience. Member satisfaction is our foremost priority, and we promise to always serve you the best. We value our members, as well as your opinions. Have an amazing day!
Best,
Bonnie
My purchases with JustFab always are easy and direct. I appreciate my option to skip a month if I wish. Overall a great company.
Hello Valentine,
Wow! Thank you for the feedback about our merchandise and the skipping option! At JustFab, our mission is to provide our members with only the nicest, highest-quality items. Our number-one priority is the satisfaction of our members. Have a wonderful day!
Best,
Bonnie
The prefect shoe is hard to find and yhe prices and with so many styles to choose from a girl will go broke...luckily for me you're designers/stylist are awesome...
Hello Keva,
What wonderful feedback! Thank you for taking the time to leave honest feedback about our merchandise, selections, and pricing. We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your purchase! I hope to hear more from you in the future!
Best,
Bonnie
I finally canceled my membership with JustFab and I'm so happy I did. I used all the credits I had left before closing my account, and I was extremely unhappy with all the shoes I received. Sure they're cute but they were uncomfortable and poorly made. These products are not worth a $50-credit and my decision to leave JustFab was clearer than ever after receiving my shipment.
Hello Melissa,
We appreciate you taking the time to share your feedback about our merchandise. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Just Fab used to have decent quality items, especially considering they charge $50-$70 dollars for their items. The purse I got was equivalent to a $10 purse from the beauty supply store. It was inconvenient for me to return it bcs I'm a truck driver so I just threw it away. Ive been a member for years from different accounts and im willing to risk my money anymore if what im getting is cheap garbage. Shame on them for lowering the quality of their items just to turn more of a profit. The changes are wildly noticeable and tarnish a brand I once trusted. Never again will I buy from them or recommend them. 0/10. Two thumbs down.
Hello Zyereri,
Thank you for your honest feedback about our merchandise. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
I was just browsing. Stopped to see the fit on models. Made it easy to decide to order. Clothing are a great fit.
Hello Yara,
Wow! Thank you for the great feedback about our website and sizing! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services! Have a lovely day!
Best,
Bonnie
I got my boots before the date they said they would be delivered I have not open the package yet
To excited I wanted them last year so I will rock them this year
Hello Leeretta,
It’s great to read your feedback about our merchandise and delivery. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!
Best,
Bonnie
Boots fit great. Beautiful. I love that the boots are low.
Hello Joanie,
Amazing review! It's heartwarming to read your positive review about our merchandise. Thank you for your continuous love and support. Rest assured that we will continue providing unique and new styles for members like you. Have an amazing day!
Best,
Bonnie
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sharee,
Thank you for writing a review about our merchandise and the membership. We value your feedback, and we appreciate you sharing your experience. Our Member Services will email you right away to help you further.
Best,
Bonnie