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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Loved the leggings. Great customer service. I would love it if you offered more bootcut leggings tho. Been a member for a few years and have never had a problem. Always love the product I purchased.
The shoes I ordered were supposed to be wide, but they do no fit and its a have to return them.
Hello Tierny,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I receive compliments on every pair of shoes I have purchased over several years. The purses and bags are great too!
Hello Christina,
It’s great to read your feedback about our merchandise. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!
Best,
Bonnie
The website is easy to use, the products are good value, and the customer service is excellent. For whatever reason, my feet love their shoes! You're not going to find high-end merchandise here, but it's pretty good for the very reasonable prices. This is NOT a scam company in China. Order and enjoy!
Hello Susan,
We are glad to hear about your amazing feedback regarding our website, merchandise, pricing, and Member Services! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
The products I order are fantastic! They are stylish, cute, and such a variety.
Hello Lisa,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I was sent the wrong color boots. Now I will have to return them and wait for the right color and I needed these for an event!
Hello Christina,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Just fab always fits perfectly and its so exciting to receive the package always on time. I have purchased from JustFab for years now and will continue to do so for all my footware needs.
Hello Laura,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Waiting for the exhange to arrive. Wasn't sure what size to reorder. Hopefully the exchange will fit. Very frustrating.
Hello Donna,
Thank you for taking the time to leave a review and your feedback about your exchange is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I've been with just fab for about 3 years now and I can say their quality in shoes has just gotten better over the years! The sandals I recently purchased are so comfortable and soft that I literally have worn them almost every day! Plus you can't beat their price when you're a VIP (and can skip the month if it's not in the budget ;).
Hello Lois,
We're glad you’re enjoying our products and the VIP membership! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
If there is no zipper in the boot, they are very difficult to put on.
Hello Georgia,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Had to call customer service to aid in applying my credits to the purchase. Need to have the ability as a VIP customer without the aid of someone. Also, limited options to choose from especially with clothing.
Hello Maimuna,
Thank you for writing a review about our Member Services Team, Member Credits, and merchandise selections! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
I needed to use credits. So I bought 4 pairs of summer shoes.
Hello LeAsia,
Thank you for writing a review about our Member Credits. We value your feedback, and we appreciate you sharing your experience. Our Member Services will email you right away to help you further.
Best,
Bonnie
Ever so often they stop sending the opt out emails and you are charged for credits you don't want. I want out but can't cancel because of the forced credits.
Hello Jodi,
Thank you for leaving a review about the emails and Member Credits. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
I love these boots. Perfect for the event I needed them for. Not too tall and somewhat comfortable. They give all the western vibes and I was surprised with how amazing the packaging was. All in all 5 stars for me!
Hello Leilani,
What an awesome review! We are grateful to hear your honest feedback about our merchandise and pricing. Members like you always inspire us to do our best. Thank you, and we value you! Have an amazing day!
Best,
Bonnie
I've ordered from here a few times and the shoes that come in are not true to size or fall apart after a few wears
Hello Courtney,
Thank you for leaving a review about our merchandise. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
I am not happy that they raised the monthly fee. I need to use my credits up and then I'm going to cancel the membership. I have received lots of shoes that I loved, but the pretend leather boots have been a disappointment. After only a few months the surface of the boots start to peel off and the boots are unwearable. The boots were only worn a couple of times and had to be thrown out. I thing the quality has gone down hill from when I joined years ago.
Hello Kay,
We appreciate your honest feedback about our merchandise, the membership, and the Member Credits. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
The quality of the products are excellent. I am 59 and feel the products are for younger people
Hello Mary,
Thank you for sharing your feedback on our merchandise selections. We hear you, and we strive to provide a variety of styles on our website. Our Member Services team will reach out to you via email shortly to assist you further.
Best,
Bonnie
I was very excited for my order period however, it's still not here. It was supposed to arrive a week ago.
Hello Chevaun,
We appreciate you taking the time to share your feedback about your order and delivery. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
I am a little old for a lot of your shoes now but i used to buy a lot of them but now I buy mostly flats
Hello Judy,
Thank you for taking the time to write a review about our merchandise selections and for sharing your experience with others. We’re happy that you’ve had a great experience with us! Have a great day!
Best,
Bonnie
It is one of the few places I can find that have cute shoes in my size that I really like! It's helped me expand my shoe wardrobe and the VIP offer is such a good deal, I feel like I'm saving so much money.
Hello Chloe,
Thank you for the nice words that you said about our merchandise and pricing. We truly appreciate reviews like these, which make us want to improve our products and services even more! Have a nice day!
Best,
Bonnie
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brandy,
Glad to hear that you had a wonderful shopping experience! Check out our new selections on the 1st of the month and we encourage our members to shop at the beginning of the month when the new styles are usually released to ensure availability. Have a fabulous day!
Best regards,
Chad