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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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What I didn't understand was why after my purchase and I received my shoes the seller came back a week later and attempted to charge my card triple what I paid for my shoes! Thank God I keep an eye on my accounts and also had my card frozen.
My shoes fit perfectly, felt good on my feet. The delivery was perfect.
Hello Trugaye,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I have had such a great experience with JustFab as I have small feet and it is very difficult to find cute shoes in my size, 5.5. The platform allows me to skip a month if it is not ideal for me and provides new styles for me to review monthly. I love this place and purchase most of my families shoes from here as we all have small feet.
Hello Heather,
We're glad you’re enjoying our products and the VIP membership! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
It was a smooth process and the delivery was on time. I was in receipt of the correct order and the items were received in good condition as though I went to the store.
Hello Jodi-Kay,
We're glad you’re enjoying our products and delivery timeframe! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
My package never showed up, very disappointing especially with how the long the supposed "shipping" took
Hello Savannah,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The boots l ordered pairs well with my outfits for the "Renaissance Tour" concert!
Hello Ashely,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Clothes are always great && shoes….don't stop I just wish sizes went bigger my daughter is at 14/16 now so then we are going to have to find elsewhere come yal bigger sizes and shoes she a 8.5 men and she only 8 don't judge she just fitting and fat feet HELP me yal
Hello Mela,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Wonderful I love just fab and I really enjoy shopping online on their app. Such a great experience
Hello Teresa,
We're glad you’re enjoying our products and the app! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
Size does not fit. Sling back won't stay up. Never had an issue with JustFab shoes.
Hello Denise,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I found the most Amazing pair of fall boots that I had to have. On top of the other two gladiator heels and some nude pumps. Unfortunately the other two didn't fit so they are a little on the small side. So size up if you're interested in those. Or maybe I just have a wide foot. Lol however returns are fairly easy and hassle-free so it's no biggie.
Hello Brenda,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I really like the quality of the shoes and especially the prices.
Hello Blasina,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I accidentally got the wrong size but they returned them and sent me the right size in a week if that and gave me a return label this was awesome and l now have them in the right size and they look amazing! Unfortunately the site is way to expensive for me after the ten dollar first buy but l do appreciate the first pair.
Hello Jessica,
Thank you for taking the time to leave a review. We are sad that you are not pleased with our prices. We value you as a customer and want to make things right! Our Member Services Team will email you right away.
Best,
Chad
I messaged before my shipment was sent that the address was wrong I then messaged the shipping company and told them before it was shipped from them and still y'all shipped it to the wrong address with zero response to my messages.
Hello Sheena,
Thank you for taking the time to leave a review. We are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
JustFab provided me with lots of discounts and credits which made prices very reasonable. I have made some purchases that I am happy with, however, many of my purchases were returned or go unworn because of the lack of comfort and quality. You just won't know until you try them on.
Hello Abby,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Always love getting packages from JustFab...I know I'm going to love everything inside!
Hello Kristine,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
For my last order I used my points which is supposed to be $30 off but after I checked out I realized it wasn't even applied so I just lost that points, the check out process was too complicated not like it used to be.
Hello Janice,
Thank you for taking the time to leave a review. We apologize if you experienced some website difficulties in using your points. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I ordered a pair of shoes from the sale items. They arrived quickly and are great quality
Hello Sarah,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The styles are great! I love the affordability of JustFab. I've gotten really awesome shoes, clothing, & handbags from them. The sizing is hit or miss & can sometimes be a little off!
Hello Emily,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with the sizing of our products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I just love JustFab and I feel like their surveys ask the important questions and they really want their customers to feel loved.
Hello Jocelyn,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
The process was smooth, delivered on time, three pairs of shoes- fit to size, the pair of brown strap shoes is tight across my toes so for my next purchase I will select a wide width.
Hello Ave,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Denise,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth