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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Easy to order fast delivery great quality and styles!
I have been buying all my shoes from Just Fab for years. I am a VIP member! They always have my size and the styles very fashionable.
Thank you Just Fab!
Hello Carol,
Thank you so much for your awesome feedback about our merchandise and sizing! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. I hope you have an awesome day!
Best,
Bonnie
I love the boots and the price was awesome can't wait to wear them I will most definitely recommend this site to all my friends
Hello Jackie,
Thank you for the nice words that you said about our merchandise and pricing. We truly appreciate reviews like these, which makes us want to improve our products and services even more! Have a nice day!
Best,
Bonnie
Awful. Even more horrible customer service who doesn't go above and beyond for their customers. Ordered 9/6/2023, item shipped 9/9/2023 but item never updated shipping information. It's now going on 9/20/2023 and the item says "containerized at facility " the customer service rep is more than happy to tell you how they can't "intervene until 9-14 business days/happy to give you the contact information of the carrier" but won't break a sweat to look further into it like other businesses will do. They aren't a company that goes above and beyond for their customers. I will never order from them again and more than happy I canceled the membership. Save yourself the time and money and get better quality shoes elsewhere!
Hello Allara,
We appreciate you taking the time to share your feedback about your order, the shipping, and your experience with our Member Services Team. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Exceeded expectations for quality! The sweater I bought was so cute and the jeans were perfect.
Hello Dasha,
We're so glad that everything worked out for you. We thank you for the positive feedback that you wrote about merchandise. JustFab aims to provide the best service to our members. We appreciate your feedback and would like to assure you that we will keep the ball rolling! Hope you enjoy your day!
Best,
Bonnie
I am not very happy, i need my money back, or resent my package please
Hello Cathyann,
Thank you for writing a review about your order! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
My order contained 2 dresses, 2 pairs of shoes and a purse. All beautiful and true to size.
Hello Heather,
Thank you for taking the time to share your positive review about our merchandise and sizing with others. We’re happy that you’ve had a great experience with us! Have an amazing day!
Best,
Bonnie
Just Fab is the best place to shop on a budget. I recommend this site to everyone.
Hello Margarita,
We appreciate your feedback about our pricing and website! We always strive to provide the best service for members like you! Hope you have a wonderful day!
Best,
Bonnie
I love both pairs of boots I bought. Very comfortable, true to size, and trendy. There is a large selection to choose from, which is great for me as I'm very particular. Will definitely be ordering again, & I highly recommend
Hello Rhiannon,
What an awesome review! We are grateful to hear your honest feedback about our merchandise, sizing, and selections. Members like you always inspire us to do our best. And so, it becomes our prime duty to keep our members satisfied. Thank you, and we value you!
Best,
Bonnie
El pedido dice entregado y no lo encontré avise a FedEx hicieron una investigación y me dicen que tenía que ponerme en contacto con ustedes trate online pero nadie me atendió en español que mal perdí mi dinero alli
I received two pairs of sweatpants and the experience has left a sweetness in my, metaphorical palette
Hello Erika,
We appreciate your awesome review of our merchandise and your experience. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Enjoy your day!
Best,
Bonnie
I love their shoes and clothes. They are always super cute!
Hello Heather,
Great feedback! Thank you for taking the time to leave a positive review about our merchandise. We sincerely appreciate it, and we’re always happy to hear that our members are happy! Have a great day!
Best,
Bonnie
I am very surprised how long it is taking my order to get here
Hello Christy,
Thank you for writing a review about our shipping. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
I love the items I received, I am missing the main item I wanted. The poppy necklace
Hello Ashaki,
Thank you for writing a review about our merchandise and your order! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
Hello Dawn,
We are glad to hear about your amazing feedback regarding the merchandise and our pricing! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
I received what I ordered in a timely fashion. Fast and easy.
Hello Charlesetta,
It’s great to read your feedback about the delivery of our package and the shipping. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!
Best,
Bonnie
The quality of the products offered at JustFab has GREATLY DECREASED since the inception of the company. I used to be able to find decent quality bags and shoes, and now, they couldn't keep up with the cheap things you find at a 4th rate DISCOUNT store close out reseller. The styles, quality, and selection REALLY leave A LOT to be desired.
Hello Monica,
Thank you for writing a review about our merchandise and the promotion. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
Wonderful experience ordering. Once my shoes arrived they were more beautiful than expected. Added bonus that they are comfortable, and sturdy.
Hello Monya,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
This is the second time I get used and damaged items. Both times it seems items were damaged while being ironed. It was also very obvious they had been worn. Care needs to be taken to make sure items are being checked for such things before making them eligible to be sold again to customers. I'm so disappointed I may be ending my membership with JustFab.
Hello Angie,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Quick service and delivery, quality product. Exactly what I ordered. Had to exhange three pairs for another size and received quickly.
Hello Bama,
We're glad you’re enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joyce,
Wow! Thank you for the great feedback about our merchandise and delivery! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services! Enjoy your day!
Best,
Bonnie