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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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It's really convenient to shop online, no hassle with parking, no lines. There's something I see that I want to order. Selection is very good, but need to order when item you want or else your size will be out of stock. Receive orders on schedule time.
Hello Evelyn,
Thank you for leaving a review about our merchandise selections and delivery. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Bought 2 pairs of jenala wedges — 1 ivory & 1 black… the black pair were brand new with packing materials, but the ivory pair were clearly worn before & thrown in a box with no packing materials. I could tell from the difference in the fit. I'm a true 8.5, ordered an 8 based off reviews but wish I bought my usual size. My skinny, narrow feet (I had to wear special shoes growing up bc my foot would slip out of any slip on) fit just fine in the toe box — no complaints there. Canvas WILL stretch so I'm hoping these fit perfectly after a few days of wearing them around the house.
Heel heights says 4.72, but it doesn't feel like that at all, more like a comfy 4 inch heel. I was shocked at how comfortable they were (again, the reviews were misleading) but if I was wearing them out for several hours, I would probably put a ball of foot pad under my foot.
Very happy with black shoes, not happy I got a used ivory pair.
Hello Maxine,
Thank you for writing a review about our merchandise and your experience with your purchase. We value your feedback, and we appreciate you sharing your experience. Our Member Services will email you right away to help you further.
Best,
Bonnie
This is the longest I have waited for a delivery. Projected date now show arriving after my event.
Hello Namene,
Thank you for leaving a review about our delivery. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
After multiple orders of different types of items from this company, it's clear to me that the quality is lower and does not match the prices being charged. Canceled my membership. Not worth the money.
Hello Kari,
We appreciate you taking the time to share your feedback about our merchandise and pricing. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Hello Donna,
This is awesome to hear! Thank you for leaving positive feedback about our merchandise and pricing. We sincerely appreciate it, and we’re always happy to hear that our members are happy. Hope you have a marvelous day!
Best,
Bonnie
The agent I spoke with was kind, diligent and solutions oriented. They fixed the challenge in no time!
Hello Patricia,
We couldn't be any happier with this lovely feedback! Thank you for taking the time to leave a positive review about our Member Services Team. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a wonderful day!
Best,
Bonnie
After waiting for a whole week for my shoes, I was very disappointed to open the box and see a different item, and not what I ordered
Hello Sandi,
Thank you for your honest feedback about your purchase and your experience. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
Ordered and was very pleased/ just right with my jeans on a cold day!
Hello Deborah,
Fantastic feedback! We appreciate you writing a positive review about our merchandise. It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you, and remember, we value you!
Best,
Bonnie
Shopping online was a breeze but I do like to match my accessories so I bought a Carmel shoe and Carmel bag, but when they arrived they were nit the same exact colour, the Carmel did not match, while I do love my purchase individually, I wanted to wear them as a duo and that isn't working to my perfection
Hello Trecia,
Thank you for sharing your feedback about our merchandise. We hear you and we strive to provide a variety of styles in our website. Our Member Services team will reach out to you via email shortly to assist you further.
Best,
Bonnie
I ordered a pair of boots that didn't fit. The exchange process was extremely painless and seamless!
Hello Malinda,
Wow! Thanks for writing positive feedback about our merchandise and return and exchange processes! We are truly grateful to you for choosing and doing business with us! I hope to hear more from you in the future! Have an amazing day!
Best,
Bonnie
I ordered 3 pair of flat shoes that I would be wearing to work & looking at them online, I was very skeptical about how all 3 pair would look & fit. When they finally arrived I was impressed with both the look & fit of all 3…better than how they're displayed on the site.
Hello LaTonia,
We are glad that you are satisfied with the items you purchased. Thank you for sharing your positive review about our merchandise. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Bonnie
I order 4 pairs of shoes for my daughter. They fit great and she loves them. My only complaint is the time it took to ship. I used to get my orders within a week, this time it took 11 days to get the shoes delivered.
Hello Laura,
Thank you for writing a review about our merchandise and our shipping. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
I thought I looked hard enough at these but apparently didn't. They have a feature that I really didn't want or like but they will work and they fit and they are comfortable.
Hello Morgan,
Thank you for leaving a review about our merchandise. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
You get what you pay for and my shoes came with something sticky on the suede material. I didn't exchange though because my size sold out
Hello Kalie,
Thanks for writing a review of our merchandise! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
I had a few credits and used one for the cowboy boots I got, fast delivery and fit is perfect!
Hello Savanna,
Awesome! Thank you for the shoutout and for your awesome review about our merchandise, the credits, and delivery! We're so glad that everything worked out for you. We here at JustFab always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Bonnie
Sent me a used bag. It had the belongings from someone else in the bag
Hello Jasmine,
Thank you for your honest feedback about the package you received and your experience. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
I have had just fab for over 5 years and have only had 2 pairs of shoes I couldn't wear. I enjoy them and now that I am elite status it's great!
Hello Tiffany,
Thank you for the kind words that you said about our merchandise and the VIP membership. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Have a wonderful day!
Best,
Bonnie
Ordered! Item arrived! Tried on….didn't fit
Started return process, option to return or exchange… selected exchange, chose new size. Pre-paid label sent to email, taped to package & dropped in mail. Within a couple of hours I received a message that my order was processed,
How cool is that?
Hello Laura,
Amazing feedback! Thank you for sharing your positive feedback on our return process. We always strive for 100% member satisfaction, so we are so happy to hear about your experience! Hope to hear more from you in the future!
Best,
Bonnie
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Julia,
Thank you for your support and for being among our best members. We truly appreciate your positive review of our merchandise. We value this relationship, and we strive to keep the ball rolling. We hope you will always have a wonderful experience with us in the future!
Best,
Bonnie