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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I was looking for a pair of shoes to wear to an event next month and was able to find just exactly what I wanted!
I have bought alot of great things on JustFab, sometimes not so much but most of the time I am happy.
Hello Lisa,
We're glad you’re enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Rest assured that the shoe you see online is the shoe you will receive. It was exactly as I expected. And it fits perfectly. If you like it, buy it. Don't regret not getting it.
Hello Tiana,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Very frustrated with QR code not working, still have to wait until Friday to try return process, based on my availability to a happy place
Hello Nadine,
Thanks for sending your review! Your feedback about returns and exchanges is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Twice I have had to call in with recent orders and just unsatisfied overall. Also, feel for the price of products, the craftsmanship is cheap.
Hello Nat,
Thank you for your honest feedback about your experience with our Member Services Team, our merchandise, and our pricing. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
The boots are beautiful however I ordered extra wide calf which works great however it seems the size of the boot (size 10) is too large...its more like a 10 and 1/2. I will have to return. Hope you have half sizes
Hello Lisa,
We appreciate you taking the time to share your feedback about our merchandise and sizing. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
I've always ordered from JustFab. This time i got a tracking number from a shipping partner that never updated. Its been 12 days and i still dont have my package. Also dont know where it is. Terrible
Hello David,
Thank you for sharing your feedback about your order and your experience with our shipping. We hear you, and we strive to provide the best service to our members. Our Member Services team will reach out to you via email shortly to assist you further.
Best,
Bonnie
I used to really like JustFab as a VIP member then i noticed the following:
1. The quality of the shoes seemed to go down.
2. The clothes are a joke and they need to either get better selections or stop selling clothes all together.
3. As a VIP member, having $39.95 taken out of my account every month, I do not want to pay ANYTHING when I am making a choice for that amount or less. I found myself paying like $15.12 for every purchase even though I was using my membership funds.
Hello Erika,
Thank you for writing a review about our merchandise, selections, VIP membership, and Member Credits. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
Faster and on time and I love the products, shoes and sales are amazing
Hello Mary,
We're so glad that everything worked out for you. Thank you for taking the time to write a positive review about our merchandise, delivery, and promotions. JustFab aims to provide the best service to our members. We appreciate your feedback and would like to assure you that we will make sure to keep the ball rolling. Have a good one!
Best,
Bonnie
I love my new boots. Haven't worn them around yet to say they are wearing well but they fit good and look fantastic! Can't wait for fall weather. Easy to order too.
Hello Val,
Thank you for the nice words that you said about our merchandise and your positive experience on placing an order. We truly appreciate reviews like these, which makes us want to improve our products and services even more! Have a nice day!
Best,
Bonnie
I have never had a negative experience with Just Fab and this purchase was no different. Received shoes in the expected time and shoes were exactly as described and fit perfectly. True to size
Hello Kimberly,
We appreciate your awesome review about our merchandise and delivery. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Enjoy your day!
Best,
Bonnie
Such a cute pair of shoes. Perfect for the end of summer, beginning of fall season. Comfortable and looks durable.
Hello LeShelle,
We are glad to hear about your amazing feedback regarding our merchandise! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
Good material shoes and definitely looking forward to wearing them next Spring/Summer.
Hello Kimya,
Wow! Thank you for the wonderful feedback on our merchandise and delivery! JustFab strives to provide our members with only the nicest, highest-quality items. Our number-one priority is the satisfaction of our members. Hope you have a wonderful day!
Best,
Bonnie
My daughter loves her sweater and I love my bag. Will buy again soon...
Hello Veleka,
We’re glad that you found what you were looking for, and we are delighted to hear your positive review of our merchandise. It is our goal to ensure that you are always happy with our service and JustFab merchandise. We sincerely appreciate it, and we’re always happy to hear that our members are happy! Have a wonderful day!
Best,
Bonnie
I'm a member for years, and when I need a pair of shoes Justfab is the place, love love love!
Hello Ilda,
Member satisfaction is our foremost priority, and we promise to always serve you the best. Thank you for writing a positive review about our merchandise and pricing. We value our members, as well as your opinions. Hope you enjoy your day!
Best,
Bonnie
Got charged a credit it even though I placed an order. Tried to talk to someone about it, got left on read in chat. Pants are the worst, the fit is awful
Hello Jean,
Thank you for your honest feedback about our merchandise and your experience with our Member Services Team. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
I ordered my boots on Sept 8th and they have not been delivered to me. The only status update was that day and that "they are awaiting receipt of the package from the sender". This is why I barely order anything from JustFab anymore, always a hassle with getting my order!
Hello Nicole,
We appreciate you taking the time to share your feedback about your order and the delivery of the package. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
I love the shoes I got but it took forever to get them
Hello Debbie,
Thank you for writing a review about our merchandise and the delivery of the package. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
Most of the shoes and clothes didn't follow the standard and equatable sizing to other companies. I would buy shoes and the next week they would fall apart. Most soles came off. The only reason I lasted with justfab was because I kept forgetting to cancel the membership since you have to call them to cancel. I will never return to the company.
Hello Evangeline,
We appreciate you taking the time to share your feedback about our merchandise and our membership. We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
Always extremely happy with the merchandise and prompt delivery
Hello Alexis,
JustFab aims to serve you with excellent member service and high-quality merchandise! Thank you for sharing your positive review about our merchandise and our delivery. Every day, we look forward to meeting our members' expectations. We appreciate the time you spent sharing your experience! Enjoy your day!
Best,
Bonnie
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Deb,
We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience
Best,
Zeth