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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I placed my order and received it in a timely manner
Hello Teresa,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
I never received my shoes, I ordered over a month ago. I hope they are still in transit
Hello Nancy,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
IM WRITING ON BEHAF OF MY WIFE WHO PAST AWAY LAST YEAR YOUR COMPANY HAS PULLED MONEY OUT OF MY BUSINES ACCOUNT 4 OVER 2 YRS NOW HAD TO CLOSE DOWN ACCOUNT SO THEY WOULD STOP 49.95 A MONTH 4 NOTHING TODAYS DATE 10-10-2023
Hello Michael,
Thank you for taking the time to leave a review and your feedback about your wife's account is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Fast and easy process. Very happy with JustFab. Will definitely purchase again and spread the word to others.
Hello Elaine,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
Hello Debbie,
Thanks for writing a review about your order and shipping! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
I have large calves and these boots actually fit, they are snug at the top but having them fit at all is amazing for me
Hello Lavania,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
The extra wide calves and feet are not which is disappointing.
I placed my order over three weeks ago. I called the company and message just to confirm if my order has shipped. They said it had been. I've checked the portal and it stayed on the same status of being prepared and has not shipped yet and I've heard nothing. Neither have I had a follow-up emails or any further correspondence. I'm giving this experience a 0 if possible.
I absolutely loved the cute handbags especially since a few of them were perfect for a small event or wedding. The shoes were really comfortable & soft. Everything was nicely packed. Loved the the though & care that went into it. Great experience!
Hello Irene,
We appreciate your awesome review about our merchandise. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Enjoy your day!
Best,
Bonnie
I never received my package. She did nothing. 3 weeks have gone by and I haven't had any resolution or contact.
Hello Tracy,
Thank you for writing a review about your order. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
I like the jackets however the buttons did not line up that was disappointing. The arm length was too long for me and the pants were also way too long. It's unfortunate that Just Fab does not have petite sizes up to size16 like some other clothing companies. I will no longer purchase clothing from Just Fab because of this issue.
Hello Marguerite,
Thank you for writing a review about our merchandise! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
Look at the product carefully and read the descriptions. Unfortunately I didn't do that. I wanted a double breasted jacket however it only had three and not four buttons. I will not purchase another product. Just Fab doesn't have petite sizes in 14 or 16.
I am pleased with the boots I got and there confront
Hello Michelle,
We are glad to hear about your amazing feedback regarding the merchandise! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
Really enjoy shopping at JustFab. The selection for the cost is amazing.
Hello Carla,
It’s great to read your feedback about our merchandise and selections. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!
Best,
Bonnie
It is almost impossible to trace the package and now will be delivered beyond 3 days when it was supposed to arrive. Super frustrating!
Hello Katy,
Thanks for writing a review about our shipping! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
Don't miss the 5th...I ordered on 6th
Then was billed a week later a monthly charge you get billed for if you don't order
More than once love the stuff but in the spring a customer service representative told me as long as I order before 13th I'm good- I did but still got that bs charge on 13th
I'm canceling my membership after I spend the 2 credits for not ordering when I did in fact order
Don't do it!
Hello Venessa,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about the VIP membership and the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Never had this issue before, shipping is taking way too long.
And it's not giving me a date of delivery.
Hello Jessica,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Took a long time to receive my order. I was hoping to get them for a trip I was taking. The shipping took more than 2 weeks and arrived while I was gone.
Hello Valerie,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Never received my package. Very disappointing for 3 pairs of shoes to disappear.
Hello Jade,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
My experience was pleasant, professional, and prompt. I saved some money since the prices were very affordable and the quality of the merchandise was top notch. My sister fell in love with the boots I purchased for her and is now a fan.
Thank you for your service to all us consumers.
Hello Benjamin,
We’re so glad to know you're satisfied with our products and services! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
They were absolutely fabulous it was really fast getting them perfect purchase
Hello Rachel,
We're glad you’re enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bonnie,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad