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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I was very excited to order these look alike uggs. However when i opened the package i was very upset. They had sent me two left shoes! I tried to contact them about it but it was a dead end and never heard from anyone..
I have been MIA from JF for a good bit now, I am super pumped to be back! As always, my order was accurate and delivered quickly!
Hello Paula,
We are glad to hear about your amazing feedback regarding your order and our delivery! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
Hello Destre,
It’s great to read your feedback about our merchandise selections and pricing. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!
Best,
Bonnie
Very bad experience, the shoes fell apart on the first occasion, the seams were very bad.
Hello Maria,
We appreciate you taking the time to share your feedback about your experience with our merchandise. Thank you for bringing this to our attention so we can take a further look into it. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
I have been waiting on my package for over a month and I still haven't received it.
Hello Jada,
Thank you for leaving a review about your experience with your order. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
I would not buy from this, they keep trying to take $49 out of my account when I already paid for my shoes. Idk if i got hacked or what.
Hello Madeline,
Thank you for writing a review about your experience and the $49.95 VIP Credit! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
Great style! Great Price! My items shipped quickly. I will shop again.
Hello Billie,
What an awesome review! We are grateful to hear your honest feedback about our merchandise, pricing, and shipping. Members like you always inspire us to do our best. And so it becomes our prime duty to keep our members satisfied. Thank you, and we value you!
Best,
Bonnie
Delivery was very quick.
The Shoes r a perfect fir n the quality n fabric r very nice.
Hello Jodi,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
It was easy to view items, reviews and real life photos of real women in the shoes & clothes. Something you rarely get anymore. Reviews were spot on and the customer service was fantastic
Hello Jennifer,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our website and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Shoes are super pretty but they run to big fm the actual size.
Hello Ivonne,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Very very did I mention very dissatisfied
I order a pair of boots I was so excited I could not wait but wait I did now it's october 10 I have yet to recieve my boots very sad
Hello Talicia,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I get loaded up with credits because I never get the emails to skip the month! And once in awhile I'll get an email that says congratulations you have a new credit! And if you want to cancel you lose all your credits.
Hello Wendy,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our skip-the-month feature and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hello Tia,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I was very impressed and satisfied with the speedy delivery of my recent purchase. Love all my items.
Thank you!
Hello Joanie,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
It's a hassle having to go to the site every month to skip a month if you choose not to buy a shoe the site is not for me
Hello LaWanda,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I've been a customer for many years and love most of the shoes and outfits that I've purchased. Most of my child's wardrobe came from JustFab kids until she grew out of it. It was fun to look through and order and try on stuff together as mother and daughter.
Hello Ria,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The onsite experience with JustFab has always been good. Clear descriptions with helpful reviews. I will continue to view products for purchase in the future.
Hello Marisa,
We are happy you are enjoying your online shopping experience! Thanks for your fantastic feedback and we're glad you are enjoying our website. We love hearing from awesome members like you!
Best regards,
Chad
Online experience good as always. Love that I could apply my credit to the overall purchase.
I made an order almost a month ago and it still hasn't shipped yet. I tried to get in touch over the chat on the website but kept getting disconnected and no one tried to reach back out to me. I emailed them as well and no response. I need someone to figure out what is going on with my order and get back to me!
Hello Kellie,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I still have not received my items! I still have not received my items! I still have not received my items! I am still have not received my items!
Hello Tammie,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great quality! Love them & Will Order again from just fab! True to its size! I would recommend it to anyone & they also have kids shoes too!
Hello Adriana,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Samantha,
Thank you for your honest feedback about your order and your experience with our Member Services Team. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie