On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought 1 pair for half price and was happy with it; however it takes $49 every month without any alert to you, so there would be times I forget to skip the month and simply don't know that. $49 taken from my account. I'm a full time student and can not afford such an unpredicted expend.
I have no idea now how to get my money back. Otherwise the shoes I got so far are pretty good.
They charge a monthly fee and when I tried to cancel they cancelled my order.
The 2 agents. I spoke with were very unhelpful
Hello Amanda,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our website and Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Order was processed quickly and I received the boots promptly. I love them.
Hello Barbara,
What an awesome review! We are grateful to hear your honest feedback about our delivery and merchandise. Members like you always inspire us to do our best. And so, it becomes our prime duty to keep our members satisfied. Thank you, and we value you!
Best,
Bonn
I've been looking for cute shoes at an affordable price for my little one without breaking the bank and JustFab did just that!
Hello Ambar,
It’s great to read your feedback about our merchandise. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!
Best,
Bonnie
MY ITEMS CAME IN GOOD CONDITION.I ORDERED TWO CLOTHING ITEMS AND A PAIR OF MULES. WAS VERY PLEASED WITH MY PURCHASE.
Hello Noele,
We are glad to hear about your amazing feedback regarding our merchandise! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
The top I ordered is perfect fit,I love the blouse.everything I've ordered from just fab I am satisfied with thankyou so much
Hello Irene,
It’s great to read your feedback about our merchandise and sizing. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!
Best,
Bonnie
Authorized one time payment of 13.19 and was charged additional 49.95 that was going to be taken monthly
Hello Theresa,
Thank you for writing a review about the monthly Member Credits! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
I have not received an update concerning the rest of my order delivered to the wrong address. I talked with the JF representative and was assured that my order would be corrected and sent to the right address. I received the brown boots as well as the blue ones, but nothing concerning the rest of my order...Never happened before, I just want it to be made right.
Hello Jhaki,
Thanks for writing a review about your experience with your order! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
The experience were good but I need return the shoes for a small size they r too large. I will buy from just fab again I like their products n
Hello Lillie,
We're glad you’re enjoying our products! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Quality and price of boots were reasonable and very comfortable, thanks
Hello Marilyn,
We’re so glad to know you're satisfied with our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
No hassle order. Delivery was fast. I like that the boots fitted well.
Hello Edith,
We're glad you’re enjoying our products and delivery timeframe! We are also happy your items are a perfect fit! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
My experience was great. I was able to find what I needed at a reasonable price. The items I have received so far are perfect and look great on me.
Hello Sheanie,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Fast delivery, right in time for colder weather. They fit great. My daughter loves them
Hello Briana,
We're glad you’re enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
These sandals are perfect! They are true to fit and I love them. I've had lots of compliments and they go with everything
I had a stroke 3 years ago and my vision was damaged. If I close one eye, I can see enough to shop online, otherwise, in a store, I get sick from sensory overload and unable to shop. I am an avid lover of boots, so to be able to shop at my own pace, and purchase from a huge variety, is wonderful! Thank you!
Hello Rhonda,
What an awesome review! We are grateful to hear your honest feedback about our merchandise and selections. Members like you always inspire us to do our best. And so it becomes our prime duty to keep our members satisfied. Thank you, and we value you!
Best,
Bonnie
I knew about the cute shoes and boots but I had no idea they had such cute clothes. Very happy with all of my purchases so far.
Hello LaDana,
Wow! Thank you for the great feedback about our merchandise and selections! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services! Have an amazing day!
Best,
Bonnie
I have purchased a ton of boots from JustFab. I enjoy them all and have never has any issues with timely delivery and returns if i needed to. Great Site!
Hello Elayne,
Thank you so much for your awesome feedback about our merchandise, delivery, return process, and website! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a wonderful day!
Best,
Bonnie
My experience with Justfab has been great,I just wanna see more plus-sized options
Hello Natasha,
Thank you for sharing your feedback about our merchandise selections. We hear you, and we strive to provide a variety of styles on our website. Our Member Services team will reach out to you via email shortly to assist you further.
Best,
Bonnie
They say that they have a wide range of sizes, but there are only a ever a handful of items for bigger girls (size 18). They're happy to take anyone's money at the beginning of the month (having to opt out twice to keep from being charged is shady), but then never let you spend it if you don't want the 3 or 4 items available. Their shoe sizing is also incredibly inconsistent. A size 8.5 EW should not be over half an inch longer than a regular 9.
Hello Lisa,
Thank you for your honest feedback about our merchandise, the Member Credits, and sizing. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
Super cute clothes! Fast shipping! Accurate sizing!
Hello Tiffany,
Thank you for the nice words that you said about our merchandise, shipping, and sizing. We truly appreciate reviews like these, which makes us want to improve our products and services even more! Have a nice day!
Best,
Bonnie
I loved every item, just one pair of boots seemed to be wide calf and I don't have wide calves but that's ok I'll wear them with baggy jeans or something. The winter coat is warm & lovely color
Hello Carrie,
We appreciate your awesome review of our website and our merchandise. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Enjoy your day!
Best,
Bonnie
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alyona,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth