On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Worst shoes I have bought and the quality is so poor. They were described to be knee length but so long they go above the knee
Easy online shopping. Good quality clothes, shoes, jewelry and purses.
Hello Yolanda,
Thank you so much for loving our brand! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Cheap poor quality and not as depicted - not what appears in ads
Hello Lisa,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I love these boots they are warm and comfortable and have a great class and style. I wear them with jeans, leggings, and skirts. They make the blazers that I wear for dress for success stand out. I would recommend them for style. They are suede and hopefully, I could wear them in the winter
Hello Reneigh,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
JusFab sent me the wrong product and I had to pay shipping fees AGAIN to get the correct pair of boots. When I called to cancel, the customer service rep gave me such a hard sell and hard time about ending my subscription. I know he was jus doing his job - I don't fault him but rather the company policy that requires them to do this
Hello DeeNa,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I have ordered more than 50 pairs of boot/shoes and even several clothing items.
I have only ever returned 2 items.
Just Fab always adjusts the prices for my purchases, if it overlaps with a new offer.
While I do own numerous pairs of high quality shoes/boots, Just Fab provides greats styles to compliment any look!
Hello Nancie,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
It was very good. I'm truly satisfied with my purchase.
Hello Ruthie,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I was very disappointment to received my packaged opened. The Post Office wrote on the packaged:received opened at 19609". That is not a good to rrceive your pavkage in that condition.
It was amazing! I was satisfied with my orders and it was delivered ahead of time
Hello Mechelle,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I do not feel comfortable in the shoes! Although they're my size. I should donate them.
Hello Sarvenaz,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Did get my order so had to ask for new order and didn't get what I wanted because no longer available
Hello Melissa,
Thank you for taking the time to leave a review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Order 2 boots the same size and 1 fit perfectly and 1 was way too large but it was easy to return and the boots were good quality and exactly like the pictures of them.
Hello Ruth,
We're glad you’re enjoying our products and return process! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I find the last 5 pairs of shoes I've bought to be really low quality. The material is very stiff and uncomfortable. Have had to send most back - kept one pair, but the lining is damaged after a few wears.
Hello Sevan,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
It's been a while since I buy with JF and I'm never disappointed! Customer service and returns are really good and easy
Hello Shawna,
We're glad you’re enjoying our products and return process! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Son cómodos y de buena calidad, estoy muy contenta con mi compra!
Hola nidia,
¡Nos alegra que estés disfrutando de nuestros productos! ¡También nos alegra que sus artículos encajen perfectamente! ¡Prometemos seguir fabricando productos más hermosos y de buena calidad solo para ti! ¡Apreciamos el tiempo que dedicó a compartir su experiencia!
Mejor,
Zeth
So JustFab delivers everything it promises but at just meh levels. For me it's hard to find styles I like & styles that are a reasonable height. The clothes are a great quality & the sizes for me run big plus 'cause it makes me feel slim lol but again not much I personally like. The purses ara garbage don't even frickin bother wasting feria on them I wanna cancel but them stupid points got me like cash out or nah & how tf do I cash out so I'm pausing 'em so meh but I did get a pair of knee high boots here that are so it still 2 years later
Hello Majic,
Thank you so much for your feedback! Your feedback about our product sizing and styles is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I recently purchased two pairs of boots, and I am extremely happy with the quality and the value that I got for my money highly recommend, just fab!
Hello Cheryl,
We're glad you’re enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I started to use just fab over 10 years ago now and i still can't get rid of it. Not because it's awesome (cause it's not!). Only because sometimes i forget to "skip the month". Actually last time they literally didn't let me "skip the month". Every time i clicked on it i was automatically sent to click on some marchandise instead. It's very poor quality for a high price. I never found any winter boots there and the basic boots i bought ALL broke after like 2-3 months of wearing to the park with the dog,i'm not talking about heavy hiking here. They are now withdrawing about 70 CAD dollars from my account in case i forget or literally just can't skip the month. Then you stay because you want to use at least the money that they already took from you. Then you realise that nothing is interesting and it's not worth it and then,even if you end up with something in mind,you realise that you also have to pay the shipping... So you finally pay 80 bucks for some crappy boots and by the time you get it-they already charged you for another month.
Hello Arina,
We appreciate you taking the time to share your feedback about our brand, the skipping option, our merchandise, and pricing. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
So ordered boots for my wife. There was plenty of time to update my address, so I did. This company failed to do so and boots delivered to wrong address. When I went to retrieve my package, no package. People at address said they don't know what happened to it. So I called just Fab and told them my issue. The customer care rep saw that I put in the correct address so put me on hold to get me a courtesy replace and then came back and told me call another day. Well don't order from Just Fab. They don't update their system and didn't return my money either. They are a company with no integrity. Delivered to wrong address
Hello Aaron,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Just recently started wearing my new boots after the weather cooled down. After 4 wears, there is a hole/tear in the fabric of the boots on the back of the calf area. Since I bought them in September and waited to wear them until our weather cooled off, we're 10 days past the exchange/return window and they will not offer any compromise for their poor quality product. I've been a VIP member since around 2014 and just cancelled my membership after this poor experience. You provide business and loyalty to a company for nearly a decade, receive poor quality item from them and they don't budge on a rule to make it right for a customer? No thank you. Now I'm stuck with a nearly brand new pair of boots with a hole in the leg.
Hello Bethany,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Angel,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth