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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I've tried communicating 5 separate times on cancelling my subscription and your company refused to do so.
I bought these for a country music festival and they were EVERYTHING! I got so many compliments on them and my feet even last all night dancing! 10 out of 10!
Hello Jennifer,
We’re so glad to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a great experience with us in the future!
Best,
Zeth
I never received my order and I had to get a refund after waiting 2 weeks
Hello McKenna,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I wanted them delivered to my work as they are a gift. You said it was delivered I never received them and no one at the salon received them. I would like either a replacement shipped to my home or refund my money!
Hello Kelley,
Thank you for taking the time to leave a review. Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I have yet to get my package from ordering on November 5 every time I try to reach out they don't know what's going on with my package
Hello Siberia,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
My order is sitting in some warehouse for 2 weeks. NOT happy. No help from customer service. Canceled because who wants to wait all this time for your shoes/clothes?
Hello Beth,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I LOVE these boots so much! I don't need any more boots because I already have about 50 pairs but am I ever glad I got these ones! They are exactly as shown in the pics and the sizes are perfect!
Hello Paula,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Hello Cris,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Quality products with a great price deal.thank you
Hello Sangeetha,
We're glad you’re enjoying our promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I bought a pair of knee high boots and a beautiful fitted black dress! Everything fit so perfectly! Soooo happy with this purchase.
Hello Sonja,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Very satisfied with all my shoe, perfect sizes, quality and fast shipment. I love justfeb. Thank you
Hello Veronica,
Thank you so much for loving our brand! We’re so glad to know you're satisfied with our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I was not given the option to use my credits and did not take a screen shot for you.
Hello Becky,
Thank you for taking the time to leave a review. Your feedback about member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I didn't not receive my package and want my money back
Hello Jessica,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Hello Vallie,
Thanks for sending your review! Your feedback about the charges in your account is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
It was good, till I got my purchase, Erich consisted of a pair of flats & a set of 3 earrings. Well I loved the shoes, but one of the earrings set was broken, but since I didn't pay much, I didn't file a complaint or ask for a replacement
Hello Eilene,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I haven't received my order yet when I called they said it was sent back and it was being resent. I'm still waiting for it so ask me again in maybe a week or so if and when I get it!
Hello Kim,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I placed an order Nov. 1. It is now Nov 23 and I still have not received my order.
Hello Lauren,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Haven't received my boots that I ordered on November 3rd. A label was created but hasn't been picked up yet.
Hello Noah,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Fast delivery, first order was great! Thank you!
This is my first experience with this store
Hello Vladyslava,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I can't review a item I don't have yet. When I get my item I will leave a review.
Hello Denise,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ava,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth