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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I have purchased dozens and dozens of shoes and boots over the years and they are all comfortable, great quality for the price and hold up well. I get so many complements on them and the customer service has always been superb.
Love how easy it is to shop online especially in the app the costumer service wait is a bit long but understandably so, I love all the shoes available wish there were a little more available winter like boots for wider calves but other than that 10/10 nothing bad about the store absolutely love itttttttt!
Hello Jalexsis,
We're glad you’re enjoying our products! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Best fit ever. I would recommend Just Fab to all my friends there is something for everyone
Hello Beverly,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I was skeptical about what the quality of the boots would be like. When they arrived I was excited to try them on and found them to be of exceptional quality. I'm very happy with my boots and would recommend Just Fab!
Hello Cindy,
We're glad you’re enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I feel beautiful wearing them in a date with my husband. He said it looked great when I paired it with a dress on. He likes the way I look in them. He said it's very sexy, almost like a stripper boots. Lol He enjoys the way it looks except everybody else will too. I don't think they look like stripper boots! It's very sexy & classy!
Hello Roxy,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Just not happy with the company quality of shoes are different this year please understand im just not happy I would like a refund
Hello Willie,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Dawn,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I like the boots but they need a zipper. I can't get my foot into the boot.
Hello Wendy,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I has tried Just Fab a few times in the past and all their shoes give me sizing issues. Sometimes a 7.5 is too small and sometimes a 7.5 is too tight. Your favorites are always out of stock and it is impossible to then correct your size if it comes in and it's the wrong size.
Hello Taya,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I ordered a pair of shoes and a pair of booties. They arrived in about 7 days. They were packaged well and I found no damage to either pair of shoes. The fit was good and I am enjoying my new shoes every day.
Hello Dorothy,
We're glad you’re enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
The boots are very nice but it isnt the boots I order and it isnt the right size. And no I didn't complain because I dont want to mess around with returns.but this is the 3rd time this as happen. Twice with clothes and now with boots.
Hello Victoria,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Your product looks cheap. I don't like the fact that I don't get emails so I can skip my VIP anymore. You just take it upon yourself to take my money but when I go online to use my money I struggle on your products is not the same. I don't know what you guys did It just all looks cheap. The shoes have changed. The quality of shoes have changed and I will be canceling my VIP.
Hello Debbie,
Thank you for taking the time to leave a review. Your feedback about our product quality and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Fast,free shipping. Great prices and good items. Will definitely order again.
Hello Suzanne,
We're glad you’re enjoying our products and shipping timeframe! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Susana,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
The driver delivered my package to the wrong address and I never received my package. He even took a picture in front of the wrong door. Just Fab never even returned my email. The delivery company said it was delivered even after picture was taken at the wrong address…I DIDNT GET MY REFUND OR SHOES NEEDLESS TO SAY….NEVER AGAIN will I spend a dime with this company!
Hello Jamie,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Fast and efficient service. Exactly what I ordered and expected! Thanks
Hello Lyn,
We’re so glad to know you're satisfied with our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
Loved it…. I enjoyed my boots and love to wear them
Hello Namirah,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
The first time I get late, the shooping date was on the Nov.01 and I get the package by Nov.13. Before i receive a message that will be by Nov.16.
Hello Maria,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Hello Lexi,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I ordered a pair of shoes in a size 7. They came in and were too big. I talked to customer service (extremely nice and helpful man). He sent me a shipping label and said when I return my shoes they will ship a size 6.5 in the pair of shoes I got as a free exchange. I did that, and I get an email that they were out of stock. I was promised that that size down of the shoe would be put on a hold so I could get it when I retuned my size 7. Extremely disappointed and a refund is not helpful because I got the shoe during a sale and got them for very inexpensive.
Hello Leila,
Thanks for sending your review! Your feedback about our product sizing and return/exchange process is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Liz,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth