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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I need to exchange the product and there is no way to just do an exchange.
Hello Tangela,
Thanks for sending your review! Your feedback about our returns and exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Have been a long-time shopper at JustFab & have loved most of my purchases, but not this time! Shoes & boots marked Shoedazzle are not the same quality or fit (gapping sides, too wide calves, cheap "suede" fabric). And there are almost no plus-size clothes anymore; the past selection was the main reason that I started shopping from this site. Looks like I will have to find another source for my purchases.
Hello Diane,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Super bellas la verdad igual que las fotos la recomiendo 100%
Hola cristalbell,
¡Nos alegra mucho saber que está satisfecho con nuestros productos! ¡Tu reseña significa mucho para nosotros! ¡Estamos muy agradecidos por miembros como usted y esperamos que sigan con nosotros durante muchos años más!
Mejor,
Zeth
Experience was fine and seamless, the jacket received however, not that great.
Hello Heather,
Thanks for sending your review! Your feedback about our products is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Lovely experience! Everything fit just perfectly!:-)
Hello Chantal,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
The shipping was very fast, and the shoes fit great! I ordered a size 8.5. I will definitely be purchasing again!
Hello Tisha,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I ordered the regular size for both of my kiddos and the boots were too big. A good problem to have instead of too small. Just a little harder for my toddler to walk in. Both girls absolutely loved the sparkly boots!
Hello Megan,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I ordered 9 pairs of boots from a recent sale and I love them all. Regular prices are pretty high, especially once I convert the price to our Canadian dollar but when there is a good sale, like the recent $15 boot sale, I order several pairs. Fit is true to size and quality is quite good
Hello Tara,
We're glad you’re enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Very good and in a timely manner. Love dealing with just fab
Hello Cynthia,
We're glad you’re enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
Better quality than I expected. Cute shoes that's I will get few uses out of I hope.
Hello Mellena,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Tonya,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I bought my grandson a pair of fleece jogging pants and the quality is very good, he loves the style and says they're so comfy and warm!
Hello Nena,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I always look forward to see what just fab has available each month. They have great prices and a great selection of shoes and clothes. I love that they have partnered with shoe dazzle and now how even more options.
Hello Lauren,
We're glad you’re enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
The items I purchased were all very low quality. Sweaters were cheaply made and the shoes were awful. I was very disappointed in all of it.
Hello Rhiannon,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My order was delivered earlier than expected.
Very smooth!
Love my shoes also. Can't wait to rock and tag Just Fab & Shoe Dazzle!
Hello Temitope,
We're glad you’re enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
The price was right and the boots perfect and what I expected. Thank you.
Hello Lyne,
We’re so glad to know you're satisfied with our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I have been a member for a while but I do not like how they changed the way you use your credits. I feel like I overpaid for times that were on sale by having to use a $50 credit on them. For this reason I placed a large order and canceled my membership. Also the selection was becoming repetitive.
Hello Paola,
Thank you for taking the time to leave a review. Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I am always happy with my orders. This is the main reason I continue my membership.
Hello Charise,
We’re so glad to know you're satisfied with our products and the VIP membership! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I'm so excited to have JustFab to shop. It's easy to use and I love my shoes! I also love how fast my order came
I was impressed by how fast delivery was and how cool the shoes were.
Hello Feven,
We're glad you’re enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Vivia,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth