JUSTFAB UKReviews 256

Scam!

I was initially drawn to an unbelievable deal of any shoe for first time customers for £10. Not only was the quality of the shoes terrible (one shoe size 5 and one size 6 and obvious marks on them like they had been worn previously) but two months later I noticed that they'd taken £70+ from my bank! After trying to contact them and having them ignore me for days and days, I eventually found out that you automatically get put onto this VIP scheme where they take £35 from you every month! This was not made clear - this didn't come up anywhere when I originally made the payment. I didn't receive any welcome VIP emails or anything that indicated that I was now a member of this group and was expected to pay. Furthermore, they made it extremely hard to cancel this (it went on so long, where they were continuously ignoring or arguing with me not to cancel) that they took yet another £35 from me. They refused to give me any refund at all so I had to escalate matters with the bank/court. TOTAL SCAM! Don't get involved.

Despite the company response:-
Hello Peter,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

I have had no communication from Justfab at all
Further proof of the fact that they are just UNETHICAL SCAMMERS

I saw just fab on a Facebook ad offering money off your first purchase (I presumed this was some sort of introduction offer) I was obviously very wrong!
After seeing this ad I thought itd be a great opportunity to order some holiday shoes, these were ordered a few months ago, when the shoes came one pair were disappointing but not terrible, although I still havent worn them, the second pair were like moon boots, they were meant to be my size but came about 3 sizes bigger! After reading the term and conditions about getting a refund I thought it wasnt even worth my time! What a faff! I forgot about this completely till I came off holiday today, to only look in my account to realise that £70 had been taken out my account by this ridiculous website, £35 on the 2 of july another on 19 of July? I was told that I was part of some sort of vip membership that I knew nothing about! At no point did it state this! When I rang up I was told Id only get refunded £35 as good will! Good will? Is that a joke? It wasnt till I got really really mad that I got a refund, I basically had to fight in order to get my own money back? Then when I asked for them to cancel my member ship they tried to convince me that I could skip the month if I didnt want a credit on my account that month! Took a while to get it into there head that I never want to shop with them again and that I dont want my own money going out my account! Not to mention they stated this is a monthly offer? Monthly? They couldnt explain to me why £70 came out within one month, I really really wouldnt recommend this website as the shoes I bought werent even worth the hassle, if you are silly enough to buy off this website, and dont want money going out your account month by month Id check out as a guest.

I am sorry I cant give 0 stars. Goods are not good quality at all. When I made my first order all of the sudden came that I signed some membership agreement, which allows them to take £35 from my bank account every month. I only notice this as Pay Pal send me an email that i paid £35. I emailed Justfab and PayPal at the same time. PayPal react immediately and gave me my money back. Still dont have any respond from JustFab.
Never ever will make the mistake to shop from them!

I bought a pair of shoes back in May last year and only in February did i realise that they had signed me into this stupid VIP membership I did not agree to, and my account had been charged £35 every month. I immediately called them, cancelled my membership and demanded for full refund. In the following month I did receive the refund for 6 months, however, I just found out they have continued to take £35 out of my account even after I cancelled the membership. As some others say, you can never stop them charging you as long as they have your payment detail - I had to cancel my credit card.

Bought a bag and a month later was charged £35 at the start of the month due to unknowingly signing up to the membership scheme, called up and was told couldn't get a refund for the money and even through numerous attempts to close my my account nothing is working. Don't waste time and money on this site!

Just called to find out why £35 has been taken out of my account to be told I've joined a VIP membership to collect "points" for Just Fab... I pay less for my phone bill! Why on earth would anyone want to collect point for something like Just Fab!? The woman on the phone told me I should of seen the small print but never have I ever been scammed into something like this. And judging by your reviews I see I'm one of many! I'll expect to be contacted in 48 hours too!

I ordered a received a pair of shoes from this site. When I registered, I ticked a box giving me VIP membership - and like many other subscribers didnt see the small print! Evidently, VIP membership means they deduct £35 a month from your account as credit to spend with them.

Fortunately I received an email from PayPal informing me that this payment had been sent through to them so I rang and after 20 minutes of a very heated discussion managed to get my £35 back and membership cancelled.

I wish I had read the reviews on this before I had visited them.

Just fab have an incredibly convoluted, ambiguous and confusing check out system.
The result - which I and others believe is UTTERLY intentional - is to force you into a £35 a month contract which can only be cancelled over the phone. Even then, there appear to be issues, as many of the reviews below state that despite having cancelled the membership they were still charged.
Clothes are also pretty poor quality...
DO NOT BUY FROM THIS SITE