JUSTFAB UKReviews 256

I just want to say that I ordered 2 pair of shoes checked out as a member and became a VIP. I panicked as I did not want to pay £35 each month and instantly emailed. I called them when they opened and they were brilliant, they cancelled my membership and also did not affect my order I already placed. So if anyone has any problems all you need to do is call them and they are happy to cancel they then send you an email confirming your no longer a VIP member.
Hope this helps. It took me 2 minutes to get cancelled.

I bought a pair of boots from them back in February, as i was curious and a bit tempted by their £10 boots sale. I had to make an account to order them (not unusual, so OK), and they arrived in a timely fashion. Unfortunately they didn't fit and i had to send them back. No problems there, got a full refund- all good.

HOWEVER, today i noticed a payment to them on my paypal for £35 and was confused. As it turns out they automatically signed me up to some nonsense VIP programme that charges £35 a month! Underhanded, and appalling tactics from the company, and now I have to ring them up to cancel it because you can't even do it online.

So much money wasted on absolutely nothing as I've never even looked at the site since ordering and returning those boots, and no email notifications to speak of letting me know I'm being charged such a HUGE fee!

I'll be warning everyone I know to stay the hell away from them from now on, and Rest assured they will be getting an angry phone call from me in the morning (assuming there is anyone even there to answer it). SCAM COMPANY!

EDIT: after calling the company they have refunded my Paypal account the money they stole, so I advise all other victims to call them up and be polite but FIRM with them, and DO NOT accept the store credit that they will offer. I said no to that and then after the lady had another word with her supervisor, she said they will refund me in full. They have also closed my account completely so I never have to deal with them again. Result!

Despite cancelling my 'membership' - JustFab have continued to take £35 from my account for a year saying I have no proof of cancellation. I purchased one pair of cheap shoes from them without realising I was being scammed for card details. Customer service is appalling. NEVER use this company unless you have money to burn. They have left me in tears.

I have bought a pair of shoes from them once but i didn't realise that after buying, you will be automatically sign up for monthly shopping fee of £35 so they will take that money out your bank account even if you don't buy anything, unless you skip the month. Then i decided to cancel! But that did not happen at all and i still have to keep skipping each month so they wont take the money from my bank. The reason why my account wasnt cancel because the person who i spoke to on the phone was forcing me to keep my account with them and kept telling me to keep it for 3 months and see first even after telling him 100 times to please just cancel it. The guy just did not cancel at all. Very unhelpful and unprofessional! Worse i have ever dealt with and worse shopping site ever! Its a complete SCAM! I have a friend who did manage to cancel her account after trying to contact them couple of times. Cancelling it is so difficult even after her account was cancelled, they decided to still keep taking money from her bank so they basically did not do anything! They don't care so please AVOID shopping on this website!

If there was a 0 star rating I would
If there was a 0 star rating I would have honestly gone with that. The way I've been treated by JustFab is disgusting and unprofessional. Any review that is over a 1 Star rating on here must be fake, or made by a colleague that works for them.
I've spent days/weeks/months trying to resolve a problem with JustFab I had been told I could return the clothes I ordered in exchange for my money back, as I found the clothes are so cheaply made and not worth even 1 penny of my hard earned money, to then being told I'm not aloud any of my money back but can only return my clothes for store credits (in which you HAVE to spend it on their cheaply made clothes, even if there isn't one thing that you find remotely eye catching or pleasing) I've had numerous conversations with different people that work for JustFab, over email, JustFab chat and on the phone and each of them have all told me different things. I was returned some of my money by a lovely gentlemen that understood my frustration, and understood that to not return my money it would be completely ridiculous (as it is my money after all). So I just want to say to anyone considering signing up to this scam do NOT waste your time!

Worst experience online shopping I ever had. Ordered same parcel 3 times! And every time it was not delivered for some weird reasons when my house is really easy to find and access and never ever had problems with deliveries. Contacted JustFab and they keep refunding my money on credits and when I write emails asking for help and refund into my account they just ignore them completely. I wrote them about 12 times already and they do nothing. Tried to call and spent half an hour on the phone with no answer. Asked many times to close my account and again being ignored! I can't believe I'm being treaded like that considering I was really nice to them besides all the facts.

SCAM! I had absolutely no idea that I needed to log in and skip a month, nor did I realise that I was a VIP member. As it stands Just Fab have taken £210 off for me for services haven't received, I didn't want and was tricked into agreeing to. I have no idea how i'm going to cope financially. I've been paying as much as possible off my credit cards each month and wondering why the debt was not going down - it all makes sense now. Refusing to give my money back!

I discovered some time ago that i was being charged £35 a month as a VIP Which i'd supposedly signed up for. This had been going on for over a year, and when I tried to get my money back, they would only refund me 50% and the other 50% they said I could use as a credit. I have tried several times to use this credit, and when at last in desperation I phoned to place the order, I was told it would now all be sorted, however i've just discovered they charged me for the order on my credit card rather than using the credit! I am going to ring them today and threaten them with consumer protection.