JUSTFAB UKReviews 256

ABSOLUTE CON - AVOID AT ALL COSTS. My wife purchased a pair of shoes from this site and they signed her up for a VIP style service costing £35 per month unknown to her. 2 months later and £70 down we have stopped the account and have learnt the hard way.

I too have been conned by this evil company and have emailed them and they do not reply. I have asked for a refund and to cancel my membership as I do not like their selling scam - it is an utter con. I thought I had cancelled it from PayPal but the £35 just came out and I decided to cancel any further transactions with them. I had asked PayPal earlier to stop any money going out from my account but they didn't come back to me and confirm it so I am £35 down. I am hoping PayPal will refund it and they should stop working and encouraging con artists like this - thank you everyone for putting your reviews on this - let's stick together and get them blocked.
THIS IS AN UPDATE - ITS NOW APRIL AND I STILL GET EMAILS TELLING ME THEY WILL STILL TAKE £35 OUT OF MY ACCOUNT EVEN AFTER UNSUBSCRIBING, WRITING A LETTER TO NO AVAIL - BANK AND PAYPAL INFORMED TO NOT RELEASE ANY MONEY TO THESE THIEVES - BE WARNED

To all those who have been caught ought by JustFab's "VIP" membership scheme.

I raised a dispute via PayPal, and won my money back.

"We have concluded our investigation into your case and have decided in your favour. We were able to recover 35.00 GBP, and this amount has been credited to you. Please allow 5 working days for this adjustment to be posted. If you are due any additional funds, we will make our best effort to recover the balance from the seller. If the seller's account has insufficient funds to complete the refund owed to you, please be assured that we will take appropriate action against the seller's account, which may include limitation of the seller's account privileges."

They lure you in with an amazing "VIP membership, first purchase 75% off" and then take your money and not send your item. When logging into my account again they have completely removed my order from the order history tab, but have happily taken my money. And if I hadn't cancelled the membership they would of charged me £35 a month just to have this so called "VIP membership". I had been fooled from the TV advert, wish I had read others reviews first.

Fortunately when I told my sister if bought from this site, she was aware of the £35 a month that is completely and utterly unobvious! I rang up to cancel my account and the woman whose accent was so strong I could barely understand. They have the worse script ever to try and keep you. I had to scream at her in the end before she finally said ok. They sent me an email that has been cancelled. The shoes I bought didn't fit and when I sent an email explaining that I know longer had an account so I needed help with exchanging, they replied with some blanket email about how easy exchanging it would be - just click on exchange on my account? I had to give up in end and sell them on eBay. Stay well clear!

Please, plesae don't go near this lot. Their business model lures teenage girls in to 'VIP membership' scheme which is not at all obvious - without realising it, you are giving them access to your account and authorising them to take £35 out every month. They then rely on people not noticing for a while then make it extremely hard to contact them and when you do they make you jump through hoops, hoping you'll give up and buy some of their dreadful tat with your 'credits' A disgrace to online retailing. Report them to trading standards - I did.

2 weeks ago I ordered two pairs of shoes from JustFab for the first time (on their 2 for 1 offer) but only one pair arrived without an invoice or anything at all. I tried calling but then found out that they conveniently are only available from 8am-8pm on weekdays on a premium number. So I Emailed instead, I received a template reply telling me that sometimes when ordering more than one pair of shoes they are sent separately, however, if the second pair did not arrive within 48 hours I should contact them again. 48 went by and sent them another email, and another, and another... Still no reply... It has been 2 weeks now, I want my second pair of shoes! They won't get back to me and I'm really disappointed that they've made my first experience with them so very frustrating. I wouldn't recommend them if you would like a hassle free service!

Cannot slate this company enough! Like many others, I was unaware that I had signed up for the VIP membership and was being debited from my credit card every month for 9 months! I was furious and phoned the company immediately to cancel the account. When I phoned up I was told that I was to pay a ridiculous charge per minute for the phone call, in which the sales assistant kept me on for a very long time. I could hardly understand a word she was saying, but what I did get was that she was trying to take every action possible for me not to cancel the account, even though I kept telling her that that was all I wanted to do! Eventually she cancelled it and I left it at that. However, to my disgust, I checked my account only to find that it had been debited this month after I cancelled it last month! I am going to phone the company and give them havoc. While some supporters of the site argue that it is our responsibility to read the terms, which I agree, being charged AGAIN after I had CANCELLED my account is certainly not a fault on my behalf. In addition, the shoes were poorly made and a pair of wedges I bought, which looked beautiful, were damaged after one wear, and all i did was go food shopping!

Well, I just moved in London and I though of buying shoes, I was shocked that I got a charge, I thought someone purchased using my card. I called the hotline, spoke to a lady, I forgot her name, she explained to me how my membership works, well I honestly did not know about that first, my fault of not reading the Terms but anyway the website is okay, a little responsibility to manage my account and skip every month if I'm not ordering anything in return for the great discounts and service the company is providing.

I received an email stating: "Get your first pair for free! That's right, your first pair's on us. It's our best deal ever. Shop free styles [with attached hyperlink]".
I have called them twice because every time I try to check out, I get charged. The last man I talked with asked me if I could see "free styles" in the tab selection, as if I were an idiot- as if every online store has a "free" tab. In case you're curious, there is no "free styles" tab. He told me that he would talk to IT and call me back.
Somehow, I doubt I'm going to get a free pair of shoes.
I guess what bothers me the most is that they sent me an email making claims they couldn't support. I will update this, hopefully, if my situation is fixed. If not: consider yourself warned.

Like all the others im completly disgusted with Just fab. I purchased some jeans in december and they sent the wrong size, then it took 3 weeks for them to sent me the correct size, then i found out that they had automatically enrolled me into this VIP membership, i rang them and told them i would never buy anyhting from them again never mind have them taking £35 out of my account each month and i sent them umpteen emails saying if they took money out of my account i would be taking further action. And by the way it is completley un obvious that you are enrolled into this VIP membership when you make your first purchase, it is very hidden thats why they are getting away with this scam.
Anyway they did take the £35 out of my account! I was livid, i rang my bank and asked them to put a stop to any further transactions coming from justfab, they said to me because they payment comes via paypal if i was to put a stop to just fab it would put a stop to any further paypal transactions... which would be a nightmare!
They advised me to ring paypal, which i did and they were great, they have put a stop to any further transactions coming from just fab and said they will refund me the £35 that has just been taken out. I think this is the only way out. Good luck!

Don't do it! Do not buy those shoes, step away from the computer! It is simply not worth the hassle. The cancellation process is far from fabulous. I have never had to repeatedly request that a subscription be cancelled SO MANY TIMES. Their phone call scripts are ridiculous and the call operators obviously have to speak through the whole shebang before they can cancel your account. Not fun. In the end i was laughing as I was saying 'I just want to cancel my membership', It became ridiculous. Thats fine mam, I will cancel your subscription. But wait! Would you like to take a look at our fabulous offers...' etc etc

As a woman who often shops online, I warn all women out there about this dodgy site. When I first bought my item I was aware of the VIP membership. It's their scams that I am complaining about. I returned an item and had a £35 store credit to use, so I thought to use it and buy a pair of shoes. I went online and saw they had a "buy one get one free" offer so I thought great I can get two pairs instead of one. So I ordered the items and it showed that total to pay was £35. However, moment later I received a message from Paypal saying that £35 has been taken out from my account which means I now paid £70. I phoned and was out in hold several times so that the lady could get advice from her supervisor. First, she said "oh actually it's because one of the shoes you bought were not on this offer" I assured her that they were as I still had the page up on my laptop which clearly shows that they are on the offer. She put me on hold again and came back saying that actually the offer is not "buy one get one free" it was in fact two pairs for £45. So instead of arguing, I just said that it was fine but why was I still charged another £35 on top of the £35 credit I had. She was like oh sorry must have been a technical mistake, and that they will refund the rest. Then few days later I checked my PayPal and all they refunded was £5.50 and also when I received the 2 pairs of shows the receipt that came with it clearly states that I got 2 pairs of shoes for £35 as that's what the total shows. I was so shocked at how they con people, their company should be shut down because what they are doing to people is illegal! I'm cancelling the membership and never want to hear their name!

If I could give no stars I would. I saw the advert, thought what a bargain and looked for some nice winter boots. I bought them and then set to work on breaking in the most uncomfortable boots ever. I then noticed after 2 days of wearing them that a piece of material holding the buckle in place had broken then having bought the boots on 30th September, on 3rd November, the heel broke. Shocking. I made a formal complaint to a robot on the live chat and called up the customer services to cancel my memership, that took around 15 minutes to tell the girl on the phone no I don't want to recommend people to get more points because I don't want my friends to break their necks on faulty boots! Finally she agreed to cancel it and tell me I'll have to pay £49 per shoe I buy from now on, I said theres no chance of that happening again. They haven't sent me an email with my hermes number on it so I will have to go back and demand it. I am so angry. Even primark shoes and boots are more reliable than these! NEVER BUY FROM THEM

Please do not use this website or you will regret it just like I have. Customer service is totally rubbish. I saw an advert on TV and thought shoes look good and great price. I ordered the shoes which failed to turn up. I was then told they tried to deliver them however returned. This is rubbish as no docket was left in my postbox. I was then told shoes are out of stock and to order two more at no extra cost. These shoes never turned up. It turns out that not only did they charge me for the first shoes but they automatically took money from my account the second time round. I have demanded this money be returned to my account and that I do not want the goods which should have been delivered within 8 days. I feel as though this company is a con and have not taken me seriously. They had no right to take money from my account without my authorisation. I have been told my account has now been refunded and to allow 3-5 working days. I do not trust them and will see next week if the refund has been applied. I told them to remove my account details as it would appear that they save customer account details. They do not even deserve one star. How they managed to get an advert on TV I'll never know. DO NOT USE THIS SITE AND TELL EVERYONE ELSE.

When trying to return my parcel, I rang at least 10 times over a period of two days to organise a time for my parcel to be collected and not once did anyone answer. I finally got through to someone via the online chat service, where I was told my parcel would be picked up on the Wednesday. I spent all of Wednesday from 9am-6pm as I was told these were the delivery hours and no one came to pick up my parcel. I contacted them the following day and was told that no arrangement had been made for my parcel to be picked up, so it was 'rearranged' to the following week. It was picked up, but it has now been over one week and I still haven't received a refund so I am quite worried! Also, when I looked into it, the 'VIP member' which I was automatically signed up to when I made a purchase meant that each month £35 is deducted from your account, and if you don't pend this online then the money isn't returned! When I tried to cancel this, they kept asking me why I would want to cancel this, and I politely told them I didn't want to be a member. They were very persistent, and I finally managed to cancel it after a 10 minute unnecessary and costly phone call. I think its a complete scam and definitely wouldn't recommend using this website!