Stolony money from your account!
I was charged £39 each month for Nothing!
Do not recomend at all!

ITS A SCAM. WISH I LOOKED AT REIVEWS BEFORE I SIGNED UP! LUCKILY I HAVENT BEEN AS RIPPED OF AS SOME PEOPLE HAVE!

I love this site!

JustFab actually go out of their way to make their customers lives miserable! I won't even watch a Kate Hudson movie after this experience... I want nothing to do with anything associated with them!

I signed up to JustFab's subscription service, and at first actually wanted to buy a lot of shoes from them. I wanted to buy Style Steal items, which are supposed to show up as £20 in your basket as long as you purchase a £35 item to go with them. Of all the many, many style steals on their website, only 5 pairs of ballet flats showed up in my basket as discounted. I don't wear ballet flats, but I really wanted some of the other shoes, so I contacted customer service to explain that their website wasn't working properly.

I was actually told by JustFab to pay the extra amount, even though this came to over £100! They said they would issue me a refund, but I was appalled that instead of fixing the problem a company would actually make me shell out such a huge amount of money. I sent them an email back saying that I could not pay the extra amount, and that I just wanted them to fix the problem. They sent me an email back completely ignoring what I had just said, repeating that I should pay the extra amount! This happened several times, and I finally emailed the employee back and asked to speak to his manager because every time I told him that I wasn't able to pay £100 extra, he ignored me and sent an email back saying that's what I should do. Instead of passing me to his manager, he sent me an email again ignoring me, saying that I should pay the £100 extra. I again asked to speak to somebody else, and he sent me an email back saying, again "Hi, my name is Kei, if you want the items, you will have to pay the extra amount and we will issue a refund." I couldn't really take much more of this, so I just left it. Just Fabs' loss, because I would have bought a lot of clothes and shoes from them. Instead I settled on just 2 pairs of jeans.

Unfortunately, one of the pairs of jeans was too big, so I had to ask for an exchange. Again I was passed to Kei. He said that I would need to contact Hermes and set up a pick up date. I asked him if he had made the appointment already. He said that he had not done so, and that I needed to make the appointment. But this was a lie, because a Hermes courier arrived a couple days later, booked by Kei, and of course, it was not the date I set up and I had no knowledge of it, so I did not have the parcel ready. I had to send the guy away, and tell him to come back again on the day that I had set up.

I ordered 2 more pairs of shoes, and then one of the 5 pairs of ballet flats that didn't show up hugely inflated in my basket, a bag, and a shirt for a friends birthday. The shoes didn't fit her, because Just Fab don't have the correct sizing. They say that a size 8 American is a 6 UK, but that's not true, it's an 5.5 UK - and I know, because I'm half American, half English. So I had to arrange for an exchange again. Despite me having made a complaint about Kei the last time, they AGAIN passed me to him.

When requesting the exchange, I explicitly asked for whoever dealt with it NOT to do the same thing to me again, and book a Hermes courier without telling me they had done so, while at the same time, telling me to book one! But again, that's exactly what they did! Despite the fact that I had specifically asked him not to, Kei told me to book a Hermes appointment, and told me that he had not booked one for me, when he actually had. The next day the Hermes courier arrived, to my surprise, and again I had to send him away, because I had not been told that he was coming.

I sent a complaint to Just Fab. I told them that this was inexcusable - the same thing had happened multiple times now, and I had specifically asked in my email for Just Fab not to send couriers to my house without telling me, while at the same time having me book one on another day - so there was no excuse for this to have happened again. But they obviously thought it would be hilarious to see just how much they could upset me, because all they sent me back was an email saying that if I wanted to return an item, I would need to book a Hermes delivery!

While all this had been going on, I had also been trying to contact Just Fab about the fact that items were showing up in my basket at a hugely inflated price. I tried using the chat many times, but it never worked - again a sign of their shoddy website design. I sent dozens upon dozens of emails to them, and not once did I receive an email back that attempted to answer or resolve the problem. JustFab replied to every email with a response that either had nothing to do with the problem, was full of lies, or was just simply rude. Just Fab were trying so hard to avoid the issue that it leads me to think that they must have this problem on their website on purpose - they must WANT to charge people an inflated price. People who aren't as careful as myself will purchase the products, see that they have paid a lot more than what they cost, and then they'll never be able to get their money back.

I had a conversation with a woman named Aprille, and again instead of trying to resolve the problem, she said that the ballet flats showed up with the right pricing, ignoring the fact that 95% of the shoes on the site showed up with the wrong pricing in my basket. Yet again, all I receive is just another non-answer. I sent her an email back explaining that, for the umpteenth time, all the shoes except the ballet flats show up with the wrong pricing, and again she didn't respond to anything I wrote. All she did was ask me to give her "the order number for the shoes that I claimed I had been charged too much for"... even though she knew from my previous emails that I hadn't bought any shoes because they weren't showing up with the correct pricing in my basket!

Seriously losing my patience, I then got passed to another person who also ignored everything I said in my emails. His email literally said nothing but "Please contact our Just Fab consultants if you need help." The problem is that he was a Just Fab consultant, and every time I contacted a Just Fab consultant they sent me a non-email such as this one!

So, AGAIN, I email my problem, but receive an email back from ANOTHER person saying that he cannot help me if he doesn't have my full name and email address, which is one of the most ridiculous replies yet, since I sign all my emails with my full name and he was EMAILING me on my email address! At this point I was close to crying from frustration, and I sent another email asking them to PLEASE, PLEASE just READ WHAT I WROTE and TRY to RESOLVE what is really a very simple problem. But no. Just more of the same. I get passed from person to person and NONE of them do anything but lie and do everything they can to try to cause me distress (I honestly believe they find upsetting their customers fun) and avoid the problem.

After one email (only one of many) they sent me a customer satisfaction survey. I clicked on it as soon as I received it... and it brought me to a link that said I had the wrong address. And that just explains everything right there. Their service is a mess, and Just Fab do not care what their customers think... in fact they go out of their way to make their customers lives miserable.

Just Fab are the WORST COMPANY I HAVE EVER DEALT WITH. Having bought 7 different items from them, I can also say that the products are not great quality. They're not bad quality, but they are certainly not worth what they put their customers through. I would tell anyone I know to avoid them at all costs.

A few hours later: Just received another message from Just Fab, from Kei again. In this one, he's telling me that I'm right, the items aren't showing up the right price in my basket and to pay over £200 more than the items cost on a £545 order, and they will issue me a refund. Then, in the same email, he says that they are showing up the correct price in my basket (not true). And THEN, he makes up some excuse about how I don't have any £35 items in my basket (also not true). More lies and scams. Considering how I've been treated, I highly doubt that I would ever see that money again, and the whole point is that I cannot afford to pay hundreds of pounds more than an item costs, nor should I - within the four months I had been telling them about this problem, they should have fixed it... unless they wanted the problem there in the first place.

And an hour after that: in response to me telling them that I was leaving them because of how I've been treated..."I see you spoke to one of my colleagues (not true), I hope they dealt with your complaint." Another response and lie that has nothing to do with anything I've said... JustFab employees, just trying to annoy the customer. Its disgusting.