JUSTFAB UKReviews 256

As others have found I got conned into a continuous payment without realising for a few months and was left with a " credit"I had to spend. They add insult to injury by not allowing you to spend your own money at the headline (reduced) prices, if you use a credit (remember this is YOUR money it's not a refund or goodwill gesture) they go back to their full price. I have had an issue with some boots which are less than 4 months old and have come apart. All complaints ignored and I have given up trying to get my money back or a replacment. Do not buy anything from these over seas based con merchants.

I placed my order and was happy with the £10 they charged for the boots I had ordered. They used Hermes to deliver who claimed had an issue with my delivery address, but I was never contacted by Justfab to confirm the address, I had to contact them. When the shoes finally arrived, they werent the right size so I requested a collection from Hermes. 3 weeks later, they still havent collected. I also had £35 taken out of my account for the VIP membership, which I did not want to be part of, this was refunded after much persuassion. How can they get away with such bad customer service?!

I ordered a pair of boots from Justfab and was so excited about my purchase, gave them my work address as I knew that there would be no one home during the day, Waited, waited and waited. Eventually I had to contact them to find out where my shoes were, Oh they have been returned because they tried to deliver at 7pm in the evening, when I clearly told them to deliver to my work address. I spoke to them and said well then just send them back because I really want them, Oh no they do not do that, I was told that if I wanted the boots would have to reorder them again. It is now the 10/12/16 and I ordered the boots on the 15/11/16 and i am still waiting for my refund. The best is yet to come, I go to the shop on Friday the -9/12/16 to buy some thing and my card is declined when I know there is money in my account. Justfab after not delivering my boots, giving me the $#*!tiest service and waiting nearly a month for a refund take £35 off my bank account because I am a VIP member. Well you can kiss my lilly white arse with your VIP membership. I must pay £35 a month which they convert to points and when I see a pair of shoes I can use the points to buy them. Where is consumer right to purchase where I want to, all I am going to say is CON CON CON! Not for me, no thanks pass. Oh and they will refund my money for both but it will take 2 - 8 days for them to refund my money... but when they took the money it was instant.

DO NOT USE THIS COMPANY -

After making a single purchase of £12.70 in March 2016, I discovered the company had automatically subscribed my to their VIP Membership scheme at a cost of £35 per month.

While I sought help from my bank to retrieve the monies taken, I failed because the company claimed I had knowingly subscribed after completing a number of application pages. JustFab even sent blank copies of the application process that I apparently completed in order to 'knowingly' subscribe. I ABSOLUTELY HAD NOT COMPLETED ANY OF THIS PAPERWORK!

When I later looked through links on one of the Newsletters that I had started to receive, I noticed that, on placing an order, you are AUTOMATICALLY, enrolled into the scheme (see attached picture) and they will debit money from the card you made your first payment with. I wasn't made aware of this detail at any point of that one-off order that I made.

I consider this as THEFT and have now started legal action to reclaim the monies STOLEN by JustFab.

The boots I received were extremely uncomfortable and left bruising on the back of my legs due to the false zip in the back having no give. I was unable to make contact using the live chat or phone number so turned to the Facebook page for help via private message. I received scripted responses and they ignored my request for an email address and the fact the boots had caused bruising. There was no offer to pass on the information to the correct department and simply kept repeating I needed to call in. The social media team also delete negative messages from their facebook rather than acknowledging or replying and have blocked me from further comments. They make it very hard to cancel membership.

Copied from my status on Facebook, don't back down and know your rights. My bank have also pulled the payment back as they are awesome (and well within their rights to do so).

Just had an interesting phonecall. I ordered some boots from Just Fab last month. Unbeknowns to me, I apparently entered into a membership upon doing so and didn't know until they took £35 from my bank.

Promptly calling them I explained I didn't see anywhere that stated I was entering into this during the purchasing process.

She told me I'd have been emailed. I advised again, during the purchasing process, I was not informed.

She advised that it is under the terms and conditions.

I advised again, at no point was I informed of this before in big, flashy letters or during the purchasing process that I was entering into this and I'd like my money back.

She advised that they were crediting it as a store balance and I can use it to spend on the site.

I asked if this would start the membership up again.

She advised I could spend it online, skirted the membership question.

I informed her I'd like a refund.

She told me company policy says they can't refund people.

I was getting annoyed by this point and called bull$#*!. Told her watchdog hate this kind of thing where you're basically duped into membership and that I know for a fact she can refund me.

She told me she couldn't.

I suggested gently that I want the £35 back in my bank or I'd be a little more than pissed off.

She refunded me.

Hello everyone,

I read many bad reviews from disappointed customers of Just Fab and I wanted to give everyone my objective opinion about the whole experience, which will hopefully help others with their purchases.

I ordered two pairs of shoes on 03. 10. 16 and they arrived on 14. 10. 16. The delivery time is within the timeframe the company suggests (2-8 working days) and not too bad especially if you are prepared to wait. What attracted me to buy the shoes was the huge discount that you get from the VIP membership as well as the seemingly good quality of products. What it turns out is that Just Fab is an intermediary company, so when you place your order with them they place an order with a Chinese manufacturer, which explains the long wait and the not so good quality of products. This means that 1) if you are prepared to wait for your shoes and 2) you are not too bothered about the quality of the products simply order from Ali express.

I also noticed a few complaints about the VIP membership. My advice is read what you sign up to and once you receive your order call them up and cancel it. The lady on the phone seemed to be taking far too long to cancel my membership, so I kept reminding her that I am waiting on the line, which sped up the call. The whole call lasted no more than 5 minutes and I received a confirmation email that I am no longer a VIP member (make sure to ask for one as a proof).

Overall, I am neither satisfied, nor dissatisfied. I paid £28, so I will not return the shoes - I personally think that it is not worth the hassle. The shoes are actually okay, although nowhere near as good quality as shown in the pictures. The size is also not quite right, but they will stretch. I am a size 6, but now I think I should have ordered 6.5, so bear this in mind,

These are the things that I personally wish someone had told me before making the purchase, so I hope that this review will help others in their decision-making.

Dennie

One star is too much for them! I just can't believe that company like this are allowed to exist!
I am trying to do a return but the website costumer service doesn't work, I called 3 times and they keep going at the wrong address, there is no way they can tell me when they will come or even if they will come at all, apparently I have to wait the all day and call again if they don't come, to do what I still don't know because they already told me they don't know if and when they can organize another collection. I can't believe they don't know anything about their couriers.

Daughter got me this site and ordered two pair of shoes for £35 tho that was the end of it but now I got email saying £35 being credited to my account. Thought that very friendly (suspicious) now I see that they taking £35 monthly out of my account. Am fuming! A cheek they have for not reading small print (as who does) they got my daughter and me hook line and sinker. Never again and I hope this post helps to make them go bust!

I ordered a pair of boots to find I'd been signed up to vip without my knowledge.
They took £35 from my account last month so I rang and cancelled. I received an email to confirm the cancellation and waited on promised refund.
A month later still no refund and the cheeky wotsits have just taken another payment from my account.
Just checked my just fab account and no credit on there to spend so where the F has my money gone?
Will be calling my bank to have this company blocked from further payments first thing.
The boots took 3 weeks to arrive and are cheap and tacky.
As far as I'm concerned this amounts to theft by deception and a blatant piss take.
DO NOT USE THIS COMPANY

Disgusted, do not trust this company. An innocent purchase, where I didn't even ask to be a vip but to the offer of £9 turns out to be a charge each month of £35 from your bank account!

Absolutely disgusted with this company.
Please beware!
They offer u a vip offer of £9 for your first order but don't make it clear that each month £35 WILL BE TAKEN FROM YOUR BANK ACCOUNT EACH MONTH.
I told the advisor that I was recording the conversation in which she said she WOULD cancel my order with this she then said due to data protection she had to end the call. God knows whos data protection because it was my account I wanted cancelled.
I have made it clear with my bank NOT TO ALLOW ANY PAYMENTS TO THE Company.
My advice would be to stay clear..

Well where do I start?
2 for £35... load of bullcrap this deal did not work on 1 of my 5 purchases.
They take £35 from your account every month, I did not read clearly so yes that is my fault but every month of you having this account the money will be withdrawn and sometimes they have the cheek to take the money more than once.
Delivery is awful takes about a week.
Also the customer service is the worst I have ever experienced, told no numerous times when I asked for my money back because I did not want shoes and because the website would crash when I tried to skip the month. I have 5 pairs of shoes from this website only 1 I willingly paid for the rest I was forced into picking a pair or that money would have gone out the window.
Then when I tried to cancel my account they always spoke their way out of it and wouldn't let me. Today I had a live chat and asked for a verification email to make sure it was cancelled was told to wait 24-48 hours before I received one.
If it wasn't such hard work would have taken this rip off company to court and sued for all those having money they cannot afford to be taken with little or no permission.

This company are a complete rip off. Just spent twenty minutes on the phone to someone who just kept repeating the same thing over and over. I have asked for my full money to be refunded which I was told NO! Seriously! I understood the terms and conditions when I bought something from them but they have taken two payments of £35 within days of each other and said they can only refund 1! This must be illegal that they can keep your money when you clearly ask for it to be refunded. I am not impressed at all, and now need o spend £35 with them or I will lose it altogether. I will be contacting my bank to ensure that no future payments come off my card. Just a shame that I need to purchase another shoddy pair of footwear for £35 which I could pay around £15 to £20 on the high street for. I would suggest that you avoid this company at all costs!

Do not purchase from this company, you are automatically signed up as a VIP member and kept on the phone when calling to cancel (as you cannot do this online). When they finally agree to cancel, you are still greeted as a VIP member via their email and live chat, despite correcting them multiple times leaving little confidence that they won't try to take the £35 at the end of each month! Staff are incredibly rude and dismissive and end live chats abruptly even if you're typing a response. No interest in advising me on an eta for my order as the tracking link is unrecognised - just useless irrelevant auto responses sent when questioned. Total waste of money and time.

I've made around 5 orders with just fab and always happy with the product.
Today however on making the order there was an issue with the website, I wanted to tick the quicker delivery option and pay extra however there was no option to do so. There was an error and It was then just confirmed with the free delivery option which I did not want.
I contacted just fab via live chat and spoke to 'Van' I was told the quick delivery option was 2-3 days hue actually this isn't 2-3 days, it's more like 4-5 days. Surprising for such a big company that they cannot offer a better delivery service.
I told Van that as I never got given this information at the check out I wanted to cancel. The product was still processing so shouldn't be an issue. Any other company let you cancel.
I was told no. When I explained that I hadn't not been given an option to agree to a delivery date Van got very defensive. I've saved the chats which I will be taking to trading standards.
I was told I could return them for a refund once they arrive? I queried this. Why would you go to the hassle of sending them to me for me to send them back and refund when you could just save yourselves and me and job and just refund and not send?
But Van came back with a rude robotic 'I have given you the answer thank you for contacting us, bye' and cut the chat session off.
Not even answering my question, asking if I had any other questions which I did! Horrendous service!
I reopened the chat and 'Jake ' was the consultant. I wanted to ask Jake the other 2 questions I had been wanting to answer before Van cut me off.
But as soon as I gave my name, I was cut off which was just horrible.
I've spent a lot of money over the last year and it's just horrible to be treated like this.
So much so that I then opened a live that with Van unfortunately for me! And I cancelled my membership. Again I was greeted with him very sarcastically with 'welcome back'
What a terrible consultant Van is, an embarrassment.
I have now cancelled my membership which I wasn't actually planning on doing. It's a shame as I love the products and have actually introduced about 4 of my family members to Justfab over the last 6 months. But I'll make sure they also cancel.