JUSTFAB UKReviews 256

Absolute joke! They scammed me £35 a month without telling me or me agreeing to any useless rip off subsciption (that is apparently in the small print but I did not see any) when I bought one pair of cheap boots last winter. I can't cancel the subsciption or get a refund because I can't contact the company; the number they have doesn't work and just goes in to loop. I'm trying to resolve this with my bank however as I know the retailer they expect me to contact them. DO NOT USE THEM EVER!

My young daughter had used my credit card to purchase 3 pairs of shoes in Oct 2017.
My card was then charged in Dec 2017 - each month -> Jan 2019. I personally gave no authorization for this transaction, no signature or voice confirmation. Just Fab performed no verification of card ownership. If they had done their follow up- I immediately would have said "NO". I have since spoken to a JustFab agent - I volunteered to get the call recorded- I made a vocal statement saying that "no authorization was given by me to debt my card £35 each month".
I am a 50 year old man, husband, doctor and I really have no interest in ladies handbags and shoes. I have reported this to my HSBC bank and they have been in contact with the Fraud department as well as UK Business and Trading Standards.

My 15 year old daughter ordered some shoes using my credit card (which I allowed) and she set up an account to get the offer on the cheap shoes. My 15 year old and myself (a 47 year old woman) did not know that she had entered into a VIP agreement on my behalf in which they take £35 a month. She thought it was free in that you just signed up, like you do with a newsletter (no obligation) just to get a discount code. It was not clearly obvious in any way and although I received monthly emails I did not really understand what they were saying, I thought it was some marketing ploy that they put £35 in your account (and that this would be taken off a minimum spend of £100, for example - that's what I thought so I deleted them as I get enough junk email). I only noticed this on my credit card as a payment was taken when we were all overseas so I knew we had not ordered anything.
I spoke to a nice lady in accounts today and she explained that I have paid £140 to date. I was absolutely shocked as it is not at all clear this was a subscription (even the VIP benefit list online in the account section does not say it costs £35) and I was under the impression under consumer law this type of thing should be spelt out in very clear and highly visible wording. Anyway the lady spoke to the finance dept. and they have agreed to refund the money in full (£140.00). The only concern I have is that they cannot send an email confirming this. The phone call is recorded (I pressed the record option) but I would like a response from the company that they will be refunding the money.
I have had an email to state they have stopped the subscription following my phone call (you cannot cancel online or seem to contact the company online in anyway). My daughter orders from PLT, Boohoo and all high street online shops and this is the first time I have ever encountered this scheme which I (and clearly everyone on this site and other review sites) do not think is clearly detailed enough about what you are actually entering into. If Justfab can respond to this with an email address I will write to them asking for written confirmation of my refund.

Honestly, this company makes profit mainly on rip off and scams, I dont think there is alot more I could add to what has been said already on their policy of tricking you to sign up for their VIP membership and shock you with withdrawals from your account every month of 35£
I am just here to invite everyone to join me in an effort to sue this company, it is apparently clear that they try to trick people through including the term so subtly in their terms and conditions. Please email me at: *******@gmail.com if you feel equally betrayed and robbed and want to sue them as well.

K here we go. In 2015 i made a one off purchase for some shoes. I never knew i entered into a VIP scheme at all. THIS IS A TOTAL SCAM for the people like myself that just wanted a one of transaction. If i wanted to become a VIP memeber than i would have made more than one transaction on my account. They have worded it on their website so you don't see it clearly. Ok, so today 13/11/2018 i go into a really old bank account to see that they have been taken £35.00 per month from my one pair of shoes back in 2015. My email account back then was differant and my bank now is differant to this one. It was only because i was looking for an old transaction that to my horror I could see they have taken at least £1200 from my account, not sure of the exact figure as i cant access this account. OMG seriously, have you ever heard anythig like it. I ring them to say that you can see i never wanted VIP service for one transaction and that all my money should be refunded. Well they have agreed to pay half back. Im absolutely gutted that the customer service is so disgusting. If they had refunded it all, that would have turned the situation completely around but it just goes to show you what kind of Company I am dealing with. So now i will be telling everyone including Watch dog, people i know, more reviews where possible, Facebook, everyone i can just how bad this Company is. I'm hoping my Bank will refund the rest of the money or come to close to the full amount being credited back as it really is upsetting. This Company should be called JUSTGRAB UK as they take peoples money. There are so many other people they have done this too, they obviously have no intentions on changing there webpage as its people like myself who they love. I told them i will be leaving bad reviews and they really didnt seem to care. I have being given a refund worth one year. Please give me my money back, I'm so upset with this especially when I'm now overdrawn in this account and i'm living on my own with three children. Any advise would be so appreciated

********** DISGUSTED BEYOND WORDS! ******** *****

You traced my details by my email *******@hotmail.com which i dont use anymore. You can contact me on *******@gmail.com.

I thought I bought a pair of boots at discount, I was wrong, finding today in the bank statement that they take every month £ 35 for nothing, just beacuse I did not get into my account and I did not "skip" for not to be taken my money each month! What kind of company is this? Terms and conditions? Where is written a lot and with small characters? Who will read your aberrations! You are thieves who rely on the money of uninformed people! I called to cancel my membership, but the money that was taken monthly they do not return!

I have ordered of JustFab and while I was checking out, I realise in the small print that I have somehow entered into a contract with them for VIP, which charges me £35 a month if I do not click 'skip this month' by the 5th of every month! By the way I can't even find that button, so how am I supposed to cancel this unwanted contract?! What kind of stunt is this? I did not want to sign up to a monthly payment plan, all I wanted to do was buy one pair of boots and leave it at that. Its very sneaky of JustFab to not show clearly that you are signing up to a monthly contract with them. I want JustFab to cancel this payment of £35 a month, because I certainly did not click a box or anything to say that I except these payments being taken. I will take my complaint further if it is not sorted within 24hrs.

In March 2018 bought some items from this site which were ok. What I did not realise is that when you buy something they automatically change you to VIP and not guest and have charged me £35.00 monthly sadly for 7 months and will only refund me 3 months money. They will not give me the other £140.00 pounds back and have insisted the only way forward is for me to spend the £140.00 with them. I have tried everything and even said i would sign the £140.00 over to a charity in the Philipines which is where we have to phone to get through to them. I have read the terms and conditions now but they were far from clear and transparent. They certainly were not clear when I bought and paid for my items. THE OTHER THING IS THEY WOULD NOT ALLOW ME TO GIVE MY MONEY TO A CHARITY AS I WOULD HAVE PREFERRED THIS AS THEY WOULD NOT GIVE ME MY MONEY BACK.THE ONLY WAY I COULD GET MY MONEY BACK IS SPEND IT ON SOME CHEAP TAT WHICH THEY SAID I COULD GIVE AS XMAS PRESENTS. PLEASE BE EXTREMELY CAREFUL IF YOU USE THIS WEBSITE. I AM CERTAINLY NOT THE FIRST PERSON TO BE CAUGHT OUT LIKE THIS AND CERTAILY WONT BE THE LAST?

JustFab, have taken £35 per month for 6months when inadvertently signing up by my granddaughter. There has been no warning emails or receipts for the money being taken. Whether this is legal or not i do not know. How can they take money with no receipt. A great Scam and money maker for some unscrupulous company.

When placing an order I (apparently) clicked to sign up as a VIP Member which has cost me £35 a month for the past 3 months. If I did click it was because it was hidden in small print and I didn't even see it. I don't even know what being a VIP gives me, I've had nothing to explain it.
They've said they'll refund 2 months charges so I'm just waiting until I have that back to close my account. What a pile of utter S**T JustFab is - avoid.

I bought an emergency pair of party shoes and they signed me up for some VIP service which then deducted money 35 quid. It was not made clear about the automatic signing of this membership, nor the scam scheme of monthly deductions. The only option to cancel is by phone or live chat. I am abroad now so cannot call them and their live chat doesn't work, it says they are closed, even though their website says they are open during working hours.