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JustBlinds

4.5

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JustBlinds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and aesthetic appeal of the blinds, as well as the ease of the ordering process. Many appreciate the variety of options and timely delivery. However, concerns arise regarding inconsistent product quality, such as issues with installation and fit, as well as customer service challenges, including delayed responses and difficulties in resolving complaints. Overall, while customers are often satisfied with their purchases, there are notable areas for improvement in customer support and product consistency that the company should address to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
115
quality
506
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11,821 reviews

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Virginia
2 reviews
1 helpful vote
Follow Harley W.
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I have been ordering blinds for my restoration house for over three years. I have always received exactly what I order, always the right size, packed and shipped expertly in a very timely manner.

Captain Harley T. White, Ret.
Chesapeake, Virginia

Date of experience: July 13, 2011
Florida
1 review
1 helpful vote
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Hi Mr. Blair,
July 6, 2011

Hi Mr. Blair,

Thank you for your email, I really don't have any suggestions to give you as my
Experience with JustBlinds was fantastic. From the ease of ordering online, to
Receiving my order to installation it was all a breeze! When and if I can
Afford more of your blinds for my home you will be the first place I visit to
Order them!. I have also recommended your website to several people already!
Thanks for your great service.

Date of experience: July 6, 2011
Virginia
1 review
1 helpful vote
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I LOVE THE BLINDS!
July 5, 2011

I LOVE THE BLINDS! Your company was great to work with. Everything was done exactly as ordered. The color is exactly like the sample that was sent to me. The blinds were easy to install and we are really enjoying them.

Date of experience: July 5, 2011
France
1 review
2 helpful votes
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I wouldn't change anything with my experience with this company! I love my blinds!

I did exactly what the site said with measuring - and even though I was fearful that i would get it wrong and measured everything 4 times before committing, the blinds came out perfectly. There were blinds already on the downstairs windows and at first my husband thought the new blinds were too long. But they fit perfectly! He even said he is going to replace all the old ones over time since these are such better quality and fit the window so well - no light or heat comes through!

Thank you Just Blinds so much for a wonderful product and explicit instructions

Date of experience: June 27, 2011
Illinois
1 review
2 helpful votes
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I adore my blinds
June 21, 2011

I adore my blinds - I got a set for the bedroom and a set for the living room. I was worried b/c my windows are huge, but these blinds fit them perfectly and were easy to install.

There are two very small, nitpicky things I'd like to suggest:

1. The blinds came with screws for wood window sills and said that screws for metal sills had to be bought separately. It would be great if justblinds could let us purchase the screws for metal sills online so we can be sure to get the right kind.

2. It would be great to have more color options for the 3/4 single cell black out shades - because I love them so much. I noticed there were more options for the 3/8 shades, and it would be nice to have the same amount of options for the 3/4.

Other than those small things (which really are not a big deal at all) the blinds are beautiful. Thank you Justblinds for the great product and the great turnaround time! I cannot believe I bought blinds online and they fit so beautifully on my windows!

Date of experience: June 21, 2011
Maryland
1 review
4 helpful votes
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I bought a honeycomb blind for my sliding glass doors from JustBlinds.com in August 2010. The blind arrived promptly, and I was pleased with its appearance. I installed it exactly according to the instructions. For 2-3 months, the blind functioned well. Then one day I noticed that it was not raising evenly. I pulled back my curtain and saw that the blind had "traveled" 4-5 inches to the right (outside of its metal casing) and had crumpled up at that end. When I reported this (with photo) to the company, I was told that they would replace the blind. Then, today, they told me that their vendor had determined that the fault was mine, and that they would not replace the blind. I feel that I have been cheated out of $200. Do NOT use this company!

Date of experience: December 6, 2010
Oregon
1 review
4 helpful votes
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I ordered blinds from justblinds.com on 11/10/2010. The blinds never shipped, and two different customer service representatives lied about it. They keep giving me fake shipping dates, each saying the previous representative "didn't submit the order." I am now trying to recover my money from this scam.

I have read a lot of reviews about this company online, and apparently this used to be a reputable company. But read the reviews from this year. This company has devolved into a scam, using the past positive reviews to trick people into ordering and never delivering blinds at all.

Looks like I will have to dispute the charges on my credit card, and file a fraud complaint with the Texas Attorney General's office.

All I wanted was a small set of blinds for one of my bathrooms, and instead what I got was a huge hassle and NO blinds at all. AVOID THIS SCAM!

Date of experience: November 26, 2010
California
1 review
7 helpful votes
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I placed an order of over $1,000 worth of blinds on this website and waited for over two weeks without receiving any shipment or any contact about the order from the company. When I tried to contact them, no one responded to me. When I finally got hold of them, I was told that they did not have the specification of the products I ordered, however, they did charge my credit card in full on the day I put the order in. I requested to cancel the order and I was told that it usually takes more than a week to get refund (I still have not received my refund as I am writing this message). My advice is to avoid doing business with this vendor if at all possible.

Date of experience: June 15, 2010
New Jersey
2 reviews
3 helpful votes
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Good products, timely and very good customer service. They replaced blinds for me which really didn't need replacement - but they wanted me to be 100% satisfied. I'm a repeat customer.

Date of experience: June 10, 2010

From the business

With a simplified selection of quality blinds, low prices, plus free samples and shipping, justblinds is the easiest way to buy custom blinds and shades online.


justblinds.com
Houston, TX, United States